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It Service Management Jobs (NOW HIRING)

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most ... Demonstrated ability for oral and written communication with the highest levels of management. Must ...

Red Cup IT

IT Service Desk Manager

Red Cup IT is seeking an IT Service Desk Manager to oversee the daily operations of their IT servic ... queue management, workload balancing, shift cover, and monitoring SLAs/KPIs. • Lead, coach, and ...

TekGarden

Senior IT Service Engineer

Candler, NC · On-site

  • Retirement

The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed service clients. With a focus on Tier 3 technical issues and a deep understanding of the ...

Enchanted Rock Management LLC

IT Manager

Houston, TX

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with IT service management (ITSM) principles and frameworks (e.g., incident, problem ... and change management). * Hands-on experience with Microsoft ecosystems (e.g., Windows, Azure AD ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 per year Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience implementing or working within an IT Service Management (ITSM) framework * Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar * Familiarity with ...

DFS Group

IT Manager

Los Angeles, CA · On-site

$102K - $125K/yr

  • Medical

  • Retirement

  • PTO

Oversee IT service management processes and user support operations. * Manage technology assets, licensing, and lifecycle planning. Cybersecurity & Compliance * Implement and enforce information ...

Express Flooring

IT Operations Manager

Phoenix, AZ · On-site

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM) processes, including administration of Jira Service Management. * Managing technology projects from ...

Dallas County

.IT MANAGER III.INFO TECH SERVICES

Dallas, TX · On-site

$94K - $115K/yr

Optimizes IT service workflows and infrastructure management processes. Leads large-scale IT initiatives, ensuring successful project execution and alignment with County objectives. Defines project ...

New

Ohio State University

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Core process ownership includes, but is not limited to, Incident, Problem, Change, Release, Service Level, Knowledge, Configuration Management (CMDB), and IT Asset Management (ITAM). This role is ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD

$97K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Implement and maintain IT service management processes (incident, problem, change, configuration) using tools such as ServiceNow. * Coordinate with researchers, clinicians, IT engineering teams ...

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Showing results 21-40

All JobsIt Service Management Jobs

IT Service Management information

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$33K

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$118.5K

How much do it service management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.
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What cities are hiring for It Service Management jobs?

Cities with the most It Service Management job openings:

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IT Service Management jobs near you
Infographic showing various It Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

IT Service Mgr

ValidaTek

Arlington, VA • On-site

Full-time

Re-posted 9 days ago

Job description

Company Overview
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary:
ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Responsibilities:
  • Manage all day-to-day system support functions, ensuring tickets are closed effectively and efficiently and provide a high level of customer service satisfaction.
  • Plan and review helpdesk standards, procedures, and protocols to improve and enhance customer service.
  • Act as the Subject Matter Expert for team members and provide guidance and leadership for optimal performance.
  • Hold team accountable for high level standards of performance focused on accuracy and knowledge, professionalism, and customer satisfaction.
  • Communicate effectively with all levels of leadership, stakeholders, and end users. Ensures team members do the same.

Qualifications:
  • 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
  • Demonstrated excellence in planning, directing, and managing IT operations help desks in a large organization.
  • Demonstrated successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Call Order.
  • Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
  • Knowledge of networking and network-based software applications.
  • Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
  • Demonstrated ability for oral and written communication with the highest levels of management. Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
  • Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community.
  • All candidates must have an HDI Support Center Manager or equivalent certification.
  • All candidates must have a current TS/SCI clearance.
  • Candidates must have a bachelor's degree with a major in a field that provides knowledge useful for managing IT requirements like those of the Call Order requirement.
Salary Disclosure
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
EEO Statement
ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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