Director, IT Operations
San Francisco, CA · On-site +1
Overview Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and ...
Director, IT Operations
San Francisco, CA · On-site +1
Overview Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and ...
Director IT Operations
Brentwood, TN · On-site
Position: Director, IT Operations Monogram Health is seeking an experienced Director, IT Operations to run the day-to-day operation of our enterprise IT environment end-to-end. Reporting to the VP of ...
Director IT Operations
Brentwood, TN · On-site
Position: Director, IT Operations Monogram Health is seeking an experienced Director, IT Operations to run the day-to-day operation of our enterprise IT environment end-to-end. Reporting to the VP of ...
IT Operations Manager
Pleasantville, NY · On-site
$110K - $145K/yr
The IT Operations Manager is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and ...
IT Operations Manager
Pleasantville, NY · On-site
$110K - $145K/yr
The IT Operations Manager is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and ...
IT Operations Specialist - SoftWriters More Than a Technology Company. Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology. About SoftWriters SoftWriters develops innovative ...
IT Operations Specialist - SoftWriters More Than a Technology Company. Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology. About SoftWriters SoftWriters develops innovative ...
Information Technology Operations Manager
Los Angeles, CA · On-site
$135K - $145K/yr
ROLE SUMMARY The Information Technology Operations Manager is responsible for the leadership and day-to-day management of the Bank's technology operations, infrastructure, engineering, and end-user ...
Information Technology Operations Manager
Los Angeles, CA · On-site
$135K - $145K/yr
ROLE SUMMARY The Information Technology Operations Manager is responsible for the leadership and day-to-day management of the Bank's technology operations, infrastructure, engineering, and end-user ...
Director, IT Operations
Houston, TX · On-site
Position Summary SUN Behavioral Health is seeking a Director of IT Operations to lead day-to-day technology operations and service delivery across the organization. Reporting to the Vice President of ...
Director, IT Operations
Houston, TX · On-site
Position Summary SUN Behavioral Health is seeking a Director of IT Operations to lead day-to-day technology operations and service delivery across the organization. Reporting to the Vice President of ...
IT Operations Manager
Denver, CO · On-site
$120K - $155K/yr
Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day * Support IT operations across multiple company sites, keeping ...
IT Operations Manager
Denver, CO · On-site
$120K - $155K/yr
Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day * Support IT operations across multiple company sites, keeping ...
IT Operations Specialist
Sunnyvale, CA · On-site
$100K - $150K/yr
Key Responsibilities IT Operations & Infrastructure * Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment. * Lead and support office IT ...
IT Operations Specialist
Sunnyvale, CA · On-site
$100K - $150K/yr
Key Responsibilities IT Operations & Infrastructure * Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment. * Lead and support office IT ...
IT Operations Specialist
$100K - $150K/yr
Key Responsibilities IT Operations & Infrastructure * Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment. * Lead and support office IT ...
Quick apply
IT Operations Specialist
$100K - $150K/yr
Key Responsibilities IT Operations & Infrastructure * Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment. * Lead and support office IT ...
IT Operations Manager
Sterling, VA · On-site
Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...
IT Operations Manager
Sterling, VA · On-site
Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...
Director, IT Operations
Houston, TX · On-site
Position Summary SUN Behavioral Health is seeking a Director of IT Operations to lead day-to-day technology operations and service delivery across the organization. Reporting to the Vice President of ...
Director, IT Operations
Houston, TX · On-site
Position Summary SUN Behavioral Health is seeking a Director of IT Operations to lead day-to-day technology operations and service delivery across the organization. Reporting to the Vice President of ...
IT Operations Manager
Pleasantville, NY · On-site
$110K - $145K/yr
IT Operations Manager Company: ZWILLING J.A. Henckels Location: Pleasantville, New York, United States (Hybrid: In Office:3 days per week) Department: Information Technology Reports To: IT Director ...
Quick apply
IT Operations Manager
Pleasantville, NY · On-site
$110K - $145K/yr
IT Operations Manager Company: ZWILLING J.A. Henckels Location: Pleasantville, New York, United States (Hybrid: In Office:3 days per week) Department: Information Technology Reports To: IT Director ...
IT Operations Manager
Bentonville, AR · On-site
JOB SUMMARY The IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastr ...
IT Operations Manager
Bentonville, AR · On-site
JOB SUMMARY The IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastr ...
IT Operations Specialist
Las Vegas, NV · On-site
$45 - $51/hr
IT Operations Specialist Job Location: Las Vegas, NV Duration: ~6 Months The Pay rate is commensurate with experience and is an estimated range provided by WorkGenius. IT Operations Specialist Onsite ...
Quick apply
IT Operations Specialist
Las Vegas, NV · On-site
$45 - $51/hr
IT Operations Specialist Job Location: Las Vegas, NV Duration: ~6 Months The Pay rate is commensurate with experience and is an estimated range provided by WorkGenius. IT Operations Specialist Onsite ...
IT Operations Specialist
Lakeland, FL · On-site
Title: IT Operations Specialist Type: Full time, Salaried **This is an onsite role in Lakeland, Florida. Work schedule: Monday-Friday, 8am-5pm** Summary We are seeking a proactive and versatile ...
IT Operations Specialist
Lakeland, FL · On-site
Title: IT Operations Specialist Type: Full time, Salaried **This is an onsite role in Lakeland, Florida. Work schedule: Monday-Friday, 8am-5pm** Summary We are seeking a proactive and versatile ...
IT Operations Manager
Green Bay, WI · On-site
Lead day-to-day IT operations and service delivery across the organization. * Ensure technology services meet business requirements and established service level expectations. * Develop, implement ...
IT Operations Manager
Green Bay, WI · On-site
Lead day-to-day IT operations and service delivery across the organization. * Ensure technology services meet business requirements and established service level expectations. * Develop, implement ...
IT Operations Manager
Miami, FL · On-site
We are looking for an IT Operations Manager who will support both organizations and take ownership of the systems, accounts, hardware, and day-to-day technology our teams rely on to do their jobs.
Quick apply
IT Operations Manager
Miami, FL · On-site
We are looking for an IT Operations Manager who will support both organizations and take ownership of the systems, accounts, hardware, and day-to-day technology our teams rely on to do their jobs.
Do you thrive at the intersection of leadership, technology, and problem-solving? We're looking for an IT Operations Manager who can take ownership of our technology ecosystem, strengthen our ...
Do you thrive at the intersection of leadership, technology, and problem-solving? We're looking for an IT Operations Manager who can take ownership of our technology ecosystem, strengthen our ...
IT Operations Manager
Alachua, FL · On-site
Description The IT Operations Manager leads day-to-day IT operations and employee technology support across a mixed Windows and Apple (macOS) environment. The role ensures that systems, networks ...
IT Operations Manager
Alachua, FL · On-site
Description The IT Operations Manager leads day-to-day IT operations and employee technology support across a mixed Windows and Apple (macOS) environment. The role ensures that systems, networks ...
IT Operations Manager
Manhattan, NY · On-site
The role sits at the intersection of hands-on IT operations and practical security. It is neither a traditional help desk position nor a policy-only security role. The right person will be ...
IT Operations Manager
Manhattan, NY · On-site
The role sits at the intersection of hands-on IT operations and practical security. It is neither a traditional help desk position nor a policy-only security role. The right person will be ...
IT Operations information
See salary details
$11.54 - $13.37
4% of jobs
$13.37 - $15.21
7% of jobs
$17.01 is the 25th percentile. Wages below this are outliers.
$15.21 - $17.05
14% of jobs
$17.05 - $18.88
16% of jobs
The median wage is $19.86 / hr.
$18.88 - $20.72
17% of jobs
$20.72 - $22.55
11% of jobs
$23.51 is the 75th percentile. Wages above this are outliers.
$22.55 - $24.39
13% of jobs
$24.39 - $26.22
7% of jobs
$26.22 - $28.06
6% of jobs
$28.06 - $29.90
3% of jobs
$29.90 - $31.73
2% of jobs
$11
$21
$31
How much do it operations jobs pay per hour?
As of Sep 12, 2026, the average hourly pay for it operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.
What is IT Operations?
IT Operations refers to the processes and services administered by an organization's information technology (IT) department to ensure smooth functioning of its technology infrastructure. This typically includes managing networks, servers, hardware, software, and user support. IT Operations teams are responsible for maintaining system uptime, monitoring performance, handling backups, ensuring security, and troubleshooting technical issues. Their goal is to provide reliable and efficient IT services to support business objectives.
How does an IT Operations professional typically interact with other departments within an organization?
IT Operations professionals play a vital role in supporting various departments by ensuring the stability and security of the organization's technology infrastructure. They frequently collaborate with teams such as development, security, and support to resolve incidents, manage system updates, and implement new technologies. Effective communication and problem-solving skills are essential, as IT Operations often serve as the bridge between technical and non-technical staff. This cross-functional collaboration not only helps maintain business continuity but also provides opportunities to learn about different business areas and grow professionally.
What are the key skills and qualifications needed to thrive as an IT Operations specialist, and why are they important?
To thrive in IT Operations, you need a strong understanding of networking, systems administration, and troubleshooting, often supported by a degree in computer science or related certifications like CompTIA Network+ or Microsoft Certified: Azure Administrator. Familiarity with monitoring tools (e.g., Nagios, SolarWinds), ticketing systems (e.g., ServiceNow), and cloud platforms is typically required. Strong analytical thinking, effective communication, and the ability to prioritize under pressure are crucial soft skills. These skills ensure reliable IT infrastructure, rapid incident response, and minimal downtime, which are vital for business continuity.
What is the difference between It Operations vs Network Administrator?
| Aspect | It Operations | Network Administrator |
|---|---|---|
| Credentials | IT certifications, such as CompTIA A+, Network+, Cisco CCNA | Networking certifications, like Cisco CCNA, CompTIA Network+ |
| Work Environment | Corporate IT departments, data centers, cloud environments | Network infrastructure, server rooms, enterprise networks |
| Employer & Industry Usage | Businesses across industries managing IT services | Organizations with complex network infrastructure |
| Common Search & Comparison | Often compared for IT support and infrastructure roles | Compared for network setup, maintenance, and troubleshooting |
While both roles involve managing technology infrastructure, It Operations encompass a broader range of IT services, including system management, security, and support. Network Administrators focus specifically on maintaining and troubleshooting network systems. Understanding these differences helps employers and job seekers identify the right role based on skills and responsibilities.
Is IT operations a high paying job?
IT operations roles are generally considered well-paying, especially for those with experience, certifications, and skills in network management, cybersecurity, or cloud services. Salaries vary based on location, company size, and level of responsibility, but they tend to be above average compared to many other IT positions.
Which IT operations job is the highest paid?
The highest-paid IT operations roles are often senior positions such as IT Director, Chief Information Officer (CIO), or Chief Technology Officer (CTO), with salaries exceeding six figures. These roles typically require extensive experience, strategic leadership skills, and advanced certifications, and they oversee large teams and complex systems within organizations.
More about IT Operations jobs
What cities are hiring for It Operations jobs?
Cities with the most It Operations job openings:
What are the most commonly searched types of It Operations jobs?
The most popular types of It Operations jobs are:
What states have the most It Operations jobs?
States with the most job openings for It Operations jobs include:
What are popular job titles for It Operations?
Popular job titles for It Operations:
Director, IT Operations
San Francisco, CA • On-site, Remote
Instacart
• Technology, Communication and Media • 10K+ employees10,000+ employees
Full-time
Posted 5 days ago
Instacart rating
6.4
Based on 34 frontline employees who took The Breakroom Quiz
Job description
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and reporting to the Head of IT and Enterprise Security, this Director leads the three core functions of IT Operations - IT Support, IT Logistics, and AV & Executive Support - through a team of three managers and approximately 20 people in total. The role exists at a pivotal moment: as Instacart embraces AI-powered tooling and continues its international expansion, IT Operations must evolve from a reactive support function into a proactive, innovation-led organisation that meets employees where they work.
About the Job
Minimum Qualifications
Preferred Qualifications
- Familiarity with Corporate Engineering tooling (Okta, Google Workspace, Slack, Risotto) and technical concepts, enabling productive partnership with engineering-adjacent teams without needing to own the technical work.
- Experience leading IT operations through a significant company transition - IPO, rapid headcount growth, M&A, or international expansion.
- Hands-on experience integrating AI or automation tools into IT service delivery and end-user support workflows.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is in office and the base pay range for a successful candidate is dependent on their work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For San Francisco, CA based candidates, the base pay ranges for a successful candidate are listed below.
San Francisco, CA
$215,000-$227,000 USD
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and reporting to the Head of IT and Enterprise Security, this Director leads the three core functions of IT Operations - IT Support, IT Logistics, and AV & Executive Support - through a team of three managers and approximately 20 people in total. The role exists at a pivotal moment: as Instacart embraces AI-powered tooling and continues its international expansion, IT Operations must evolve from a reactive support function into a proactive, innovation-led organisation that meets employees where they work.
About the Job
- Lead the IT Operations organisation across three functional teams - IT Support, IT Logistics, and AV & Executive Support - through three direct-report managers, maintaining a high-performing culture on a team known for its stability and service excellence.
- Set the strategic vision and operating model for IT Operations, aligning team priorities with broader company objectives and driving a data-informed approach to decision-making, service performance, and leadership reporting.
- Deploy next-generation IT support that meets employees inside the tools they already use - including AI-powered interfaces such as Claude - reducing friction, improving resolution times, and setting a new standard for what enterprise IT support looks like.
- Resolve the complexity of international IT logistics, making the shipping and provisioning of hardware seamless as Instacart expands its footprint outside North America.
- Partner cross-functionally with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and raise the bar on corporate security standards.
- Drive innovation across the IT operations space, identifying and shipping at least one industry-leading initiative per year that directly addresses end-user needs - from onboarding speed to agent-based support tooling.
Minimum Qualifications
- Proven track record of leading a large, multi-disciplinary IT operations team - covering IT support, logistics, and AV or executive support - at a mid-to-large technology company.
- Experience managing teams of 20 or more people across multiple IT functions, with direct oversight of managers and demonstrated success in hiring, developing, and retaining talent.
- Budget ownership and financial accountability at scale - experience managing IT budgets of $5M or more, including hardware, licensing, and vendor spend.
- Demonstrated ability to lead organisational change and innovation, not just execute existing playbooks - this role requires someone who builds the vision, not just delivers against it.
- Authentic, transparent leadership style with a track record of building trust-based relationships with direct reports, peers, and senior stakeholders up to and including C-suite level.
Preferred Qualifications
- Familiarity with Corporate Engineering tooling (Okta, Google Workspace, Slack, Risotto) and technical concepts, enabling productive partnership with engineering-adjacent teams without needing to own the technical work.
- Experience leading IT operations through a significant company transition - IPO, rapid headcount growth, M&A, or international expansion.
- Hands-on experience integrating AI or automation tools into IT service delivery and end-user support workflows.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is in office and the base pay range for a successful candidate is dependent on their work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For San Francisco, CA based candidates, the base pay ranges for a successful candidate are listed below.
San Francisco, CA
$215,000-$227,000 USD
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About Instacart
Sourced by ZipRecruiter
Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.
Industry
Technology, communication and media
Company size
10,000+ Employees
Headquarters location
San Francisco, CA, US
Year founded
2012