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It Operations Jobs in Washington, DC (NOW HIRING)

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

Tuvli is seeking a highly motivated, self-directed and experienced individual to fill the role of an IT Operations Manager for our existing government client in Alexandria, VA. To join our team of ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

Tuvli is seeking a highly motivated, self-directed and experienced individual to fill the role of an IT Operations Manager for our existing government client in Alexandria, VA. To join our team of ...

ID.me

IT Operations Engineer

Mclean, VA · On-site

Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here. IT Engineer, IT Operations Role Overview We are seeking an IT Enginee ...

ID.me

IT Operations Engineer

Mclean, VA · On-site

IT Engineer, IT OperationsRole Overview We are seeking an IT Engineer to join our IT Operations team - the group that keeps the core systems a ~1,000-person company runs on, reliable, secure, and ...

LEONI

Specialist IT Operations

Washington, DC · On-site

... technologie de l'information ou dans un domaine connexe. * 3 a 5 ans d'experience dans les operations informatiques, de preference dans un environnement d'entreprise * Solide connaissance de la ...

Peraton

Senior IT Operations Manager

Washington, DC

Responsibilities Position Overview Peraton is seeking a highly experienced Senior IT Operations Manager to lead enterprise infrastructure and operational support activities for a federal government ...

Peraton

Senior IT Operations Manager

Washington, DC · On-site

$146K - $234K/yr

Responsibilities Position Overview Peraton is seeking a highly experienced Senior IT Operations Manager to lead enterprise infrastructure and operational support activities for a federal government ...

Peraton

Senior IT Operations Manager

Washington, DC · On-site

Responsibilities Position Overview Peraton is seeking a highly experienced Senior IT Operations Manager to lead enterprise infrastructure and operational support activities for a federal government ...

Tenacity Solutions LLC

Be Seen First

IT Operations Lead (Active TS Required)

Washington, DC · On-site

IT Operations Lead (On-Site | TS/SCI Eligible | Federal Program) Location: Washington, DC (On-Site) Clearance: Active Top Secret required (SCI eligibility required) Employment Type: Full-Time ...

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All JobsIt Operations JobsIt Operations Jobs in Washington, DC

It Operations information

See Washington, DC salary details

$13

$24

$35

How much do it operations jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it operations in Washington, DC is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $27.50 per hour, depending on experience, location, and employer.

What is IT Operations?

IT Operations refers to the processes and services administered by an organization's information technology (IT) department to ensure smooth functioning of its technology infrastructure. This typically includes managing networks, servers, hardware, software, and user support. IT Operations teams are responsible for maintaining system uptime, monitoring performance, handling backups, ensuring security, and troubleshooting technical issues. Their goal is to provide reliable and efficient IT services to support business objectives.

How does an IT Operations professional typically interact with other departments within an organization?

IT Operations professionals play a vital role in supporting various departments by ensuring the stability and security of the organization's technology infrastructure. They frequently collaborate with teams such as development, security, and support to resolve incidents, manage system updates, and implement new technologies. Effective communication and problem-solving skills are essential, as IT Operations often serve as the bridge between technical and non-technical staff. This cross-functional collaboration not only helps maintain business continuity but also provides opportunities to learn about different business areas and grow professionally.

What are the key skills and qualifications needed to thrive as an IT Operations specialist, and why are they important?

To thrive in IT Operations, you need a strong understanding of networking, systems administration, and troubleshooting, often supported by a degree in computer science or related certifications like CompTIA Network+ or Microsoft Certified: Azure Administrator. Familiarity with monitoring tools (e.g., Nagios, SolarWinds), ticketing systems (e.g., ServiceNow), and cloud platforms is typically required. Strong analytical thinking, effective communication, and the ability to prioritize under pressure are crucial soft skills. These skills ensure reliable IT infrastructure, rapid incident response, and minimal downtime, which are vital for business continuity.

What is the difference between It Operations vs Network Administrator?

AspectIt OperationsNetwork Administrator
CredentialsIT certifications, such as CompTIA A+, Network+, Cisco CCNANetworking certifications, like Cisco CCNA, CompTIA Network+
Work EnvironmentCorporate IT departments, data centers, cloud environmentsNetwork infrastructure, server rooms, enterprise networks
Employer & Industry UsageBusinesses across industries managing IT servicesOrganizations with complex network infrastructure
Common Search & ComparisonOften compared for IT support and infrastructure rolesCompared for network setup, maintenance, and troubleshooting

While both roles involve managing technology infrastructure, It Operations encompass a broader range of IT services, including system management, security, and support. Network Administrators focus specifically on maintaining and troubleshooting network systems. Understanding these differences helps employers and job seekers identify the right role based on skills and responsibilities.

Is IT operations a high paying job?

IT operations roles are generally considered well-paying, especially for those with experience, certifications, and skills in network management, cybersecurity, or cloud services. Salaries vary based on location, company size, and level of responsibility, but they tend to be above average compared to many other IT positions.

Which IT operations job is the highest paid?

The highest-paid IT operations roles are often senior positions such as IT Director, Chief Information Officer (CIO), or Chief Technology Officer (CTO), with salaries exceeding six figures. These roles typically require extensive experience, strategic leadership skills, and advanced certifications, and they oversee large teams and complex systems within organizations.

What are the most commonly searched types of It Operations jobs in Washington, DC?

The most popular types of It Operations jobs in Washington, DC are:

It Operations jobs near you
Infographic showing various It Operations job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $50,164 per year, or $24.1 per hour.

Information Technology Operations Lead

Society for Human Resource Management (SHRM)

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
Summary
The Information Technology Operations Lead provides operational leadership for enterprise technology services, ensuring reliable IT service delivery, effective vendor management, sound financial stewardship, and successful execution of technology initiatives. This role partners with business leaders, outsourced service providers, and technology vendors to align technology investments with organizational priorities while driving operational excellence, continuous improvement, and a high-quality end-user experience.
Responsibilities
IT Operations & Service Delivery
  • Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services.
  • Oversee incident, request, and problem management processes, ensuring timely resolution, service level compliance, and continuous improvement.
  • Monitor IT service performance using established metrics, including SLAs, response and resolution times, customer satisfaction, and operational health.
  • Coordinate end-user computing, including hardware procurement, asset lifecycle management, software licensing, and technology inventory.
  • Support enterprise application operations, system integrations, and technology readiness for new implementations.
  • Promote knowledge management, operational documentation, and process improvements that enhance service quality and user experience.

Technology Portfolio & Business Solutions
  • Coordinate the intake, prioritization, planning, and execution of technology initiatives aligned with organizational priorities and available resources.
  • Partner with business leaders, vendors, and technical teams to manage project timelines, dependencies, testing, deployment, and operational readiness.
  • Identify operational risks, competing priorities, and resource constraints, escalating issues and recommending solutions as appropriate.
  • Promote governance, documentation standards, and consistent operational practices across technology initiatives.

Financial & Vendor Management
  • Develop and manage the IT operating and capital budgets, including forecasting, expenditure monitoring, and variance analysis.
  • Evaluate technology investments, develop business cases, and identify opportunities to optimize technology spending and operational efficiency.
  • Manage relationships with outsourced service providers, consultants, and technology vendors, ensuring contractual obligations, service levels, and organizational expectations are met.
  • Coordinate vendor governance, contract renewals, Statements of Work, licensing, and performance reviews.

Reporting & Continuous Improvement
  • Develop executive dashboards and operational reports that provide visibility into service delivery, project status, financial performance, vendor performance, and key technology metrics.
  • Analyze operational data and recommend improvements that increase efficiency, reliability, automation, and customer satisfaction.
  • Maintain IT governance documentation, policies, operational procedures, and service standards.
  • Foster collaboration across business units to continuously improve technology services and support organizational objectives.

Education & Experience Requirements
Education
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience in lieu of degree.

Experience
  • Seven (7) or more years of progressively responsible experience leading Information Technology operations, IT service delivery, enterprise applications, vendor management, or technology portfolio management.
  • Experience managing relationships with outsourced IT managed service providers, consultants, and technology vendors.
  • Experience overseeing enterprise technology operations, service delivery, or IT portfolio management.
  • Experience managing technology budgets, vendor contracts, and operational planning.
  • Experience supporting enterprise business applications or ERP platforms; NetSuite experience preferred.
  • Experience coordinating cross-functional technology initiatives and working effectively with both technical and business stakeholders.

Certifications - NA
Knowledge, Skills & Abilities
  • Ability to build and maintain effective working relationships with business stakeholders, technology vendors, and outsourced service providers to ensure reliable, high-quality technology services.
  • Comprehensive knowledge of Information Technology operations, IT service management (ITSM), enterprise business applications, technology governance, and outsourced service delivery models.
  • Knowledge of technology budgeting, financial planning, procurement, software licensing, contract administration, and vendor management.
  • Strong leadership, relationship-building, and collaboration skills with the ability to influence cross-functional teams, business leaders, and external partners without direct supervisory authority.
  • Strong analytical, organizational, project coordination, and problem-solving skills with the ability to manage multiple priorities and competing deadlines.
  • Excellent written, verbal, and presentation communication skills, including the ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze operational and financial data, develop meaningful performance metrics, and recommend technology solutions that improve service delivery, operational efficiency, and business outcomes.
  • Ability to identify operational risks, evaluate technology investments, and develop practical, cost-effective solutions that align with organizational priorities.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, improve decision-making, and increase overall work quality.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

Physical Requirements
This position operates in a typical office environment (which includes a home office setting) and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Frequent use of hands and fingers for typing, handling documents, and using office equipment.
  • Occasional standing, walking, bending, and reaching.
  • Ability to lift and carry up to 30 pounds as needed.
  • Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment
Hybrid Schedule (3 Days In-Office/2 Days Remote)
This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00-9:00 a.m. and concluding between 5:00-6:00 p.m. local time.
Travel: Occasional 0 - 10%
#LI
The hiring range for this position is $100,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.
Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.
SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).
We do not sponsor applicants for work visas.

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