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It Help Desk Manager Jobs (NOW HIRING)

Integral

Help Desk Manager

Tysons Corner, VA

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

Integral

Help Desk Manager

Tysons, VA · On-site

Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support ...

Ensign Services

IT Help Desk Analyst

Dallas, TX · On-site

The IT Help Desk Analyst role focuses on providing technical support to users, troubleshooting hardware and software issues, and ensuring a high level of customer service. Responsibilities : • ...

Ace Electric

IT Help Desk Technician I

Plain City, OH

We have the resources, professional staff and project management team to handle almost any type of ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

Press-One Customer Care

IT Help Desk

Fort Collins, CO · On-site

$19 - $20/hr

You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.

CABVI

Be Seen First

IT Help Desk Technician

Utica, NY · On-site

$18.50/hr

CABVI is seeking an IT Help Desk Technician to Support and trouble shoot networks, workstations, and other systems in use by the agency while maintaining the best possible reliability, security, and ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

We have the resources, professional staff and project management team to handle almost any type of ... The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ...

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All JobsIt Help Desk Manager Jobs

IT Help Desk Manager information

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$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
More about IT Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
IT Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.
IT Help Desk Technician

IT Help Desk Technician

Saber Healthcare Group

Beachwood, OH • On-site

Full-time

Posted 20 days ago

Job description

Job Summary:
Saber Healthcare Group is recognized as one of America’s Most Admired Workplaces for 2026, and they are seeking an IT Help Desk Technician to provide Level One technical assistance and support related to computer systems, hardware, and software. The Technician will respond to queries, isolate problems, and implement solutions while adhering to established standards of practice.
Responsibilities:
• Provide overall Level One technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support.
• Respond to queries, isolate problems, and determine and implement solutions while utilizing established standards of practice set forth by the Administrative and Information Technology Policies and Procedures.
Qualifications:
Required:
• Must be a High School Graduate or equivalent and have demonstrated knowledge with the following technologies: Windows 7; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel, and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon)Experience with Office 2007/2010/2013/2016.
• Must have basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless and familiarity with Microsoft Windows terminology.
• Must possess exceptional troubleshooting and problem-solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions.
Company:
Saber Healthcare Group is a healthcare center that offers nursing and rehabilitation services. Founded in 2001, the company is headquartered in Beachwood, USA, with a team of 10001+ employees. The company is currently Late Stage.

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