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It Help Desk Manager Jobs (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

Radiant

IT Help Desk Associate

El Segundo, CA · On-site

The IT Help Desk Associate will be the first line of support for all end users in the organization ... • Manage the support request software system (Jira) to ensure timely and effective issue ...

Wightman

IT Help Desk Technician

Kalamazoo, MI

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help Desk Engineer will assist in the day-to-day ...

Vego Garden

IT Help Desk Technician

Tomball, TX · On-site

$22 - $25/hr

We are seeking a proactive and service-oriented IT Help Desk Technician to provide technical ... Experience managing user accounts, permissions, and access controls across business systems.

Fourteen Foods

IT Help Desk Analyst

Franklin, TN

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... Management of TUAU submissions and response, DQ cakes.com * Financial Data and Reporting - SPLH ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

nimble

IT Help Desk Technician

Chesterfield, MO

Perform other duties as assigned by the Help Desk Manager or the IT team Requirements Who you are: * Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

Reveljobs

IT Help Desk Specialist

Pittsburgh, PA · On-site

$78K - $108K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role will assist internal users with account ...

TCP Software

IT Help Desk Support

San Angelo, TX · Hybrid

The IT Help Desk Support technician at TCP Software plays a critical role in ensuring a secure ... Manage and prioritize service tickets in line with SLA expectations * Collaborate with IT Operatio ...

WOCS - Wendy's

IT Help Desk Analyst

Buckeye, AZ

$23 - $25/hr

This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles ...

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All JobsIt Help Desk Manager Jobs

IT Help Desk Manager information

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$39K

$86.7K

$135.5K

How much do it help desk manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
More about IT Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs? Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs? States with the most job openings for It Help Desk Manager jobs include:
IT Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 94% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $86,730 per year, or $41.7 per hour.
IT Help Desk Support

IT Help Desk Support

MV Transportation

Kent, WA • On-site

Full-time

Posted 5 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

60th of 76 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking Seattle-based IT Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.
Responsibilities:
  • Responsible for providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
  • Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines.
  • Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform.
  • Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
  • Meet and interact with client agencies providing reports and updates for local divisional office.
  • Close interaction with the client's IT department.
  • Managing complex IT projects, IT employees and outside vendors.
  • Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches.
  • Controlling and minimize costs.
  • Ensuring suitable documentation exists and is maintained for IT operations and software development.

Qualifications
Talent Requirements:
  • Highly proficient with Trapeze transit software is a MUST.
  • Proficiency with Active Directory, relational databases (MS SQL Server preferable) and networking.
  • Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
  • Thorough understanding of computer, server, network, printer and peripheral hardware.
  • Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications.

Desired Qualifications:
  • Excellent communication and decision-making skills.
  • Experience with desktop, server and network management tools.
  • Experience with Cisco switches and routers.
  • Familiar with backup and disaster recovery.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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