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$38.5K

$107.5K

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How much do human services program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for human services program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a human services program manager?

Human Services Program Managers are professionals who oversee and coordinate social service programs designed to support individuals and communities in need. They manage program staff, develop policies, monitor budgets, and ensure services meet regulatory standards and client needs. These managers often work in government agencies, non-profit organizations, or healthcare settings, focusing on programs related to mental health, housing, child welfare, or community outreach. Their work is vital in making sure that resources are effectively allocated and positive outcomes are achieved for the populations they serve.

What are the key skills and qualifications needed to thrive as a human services program manager?

To thrive as a Human Services Program Manager, you need expertise in program development, budgeting, and social services, typically supported by a bachelor’s or master’s degree in social work, public administration, or a related field. Familiarity with case management software, data analysis tools, and compliance regulations is commonly required. Strong leadership, problem-solving, and interpersonal communication skills set outstanding candidates apart. These skills and qualities are crucial for ensuring effective program delivery, stakeholder collaboration, and positive client outcomes.

What is the difference between Human Services Program Manager vs Social Services Coordinator?

AspectHuman Services Program ManagerSocial Services Coordinator
Required CredentialsBachelor's degree in social work, psychology, or related field; experience in program managementBachelor's degree in social work, psychology, or related field; relevant experience in social services
Work EnvironmentOversees programs, manages staff, and develops policies within agenciesDirectly interacts with clients, assists with case management, and coordinates services
Employer & Industry UsageUsed in government agencies, nonprofits, and community organizationsCommonly employed in social service agencies, nonprofits, and healthcare settings

The main difference is that Human Services Program Managers oversee entire programs and manage staff, while Social Services Coordinators focus on direct client interaction and service coordination. Both roles require similar educational backgrounds but differ in responsibilities and scope.

What are some common challenges human services program managers face when overseeing multiple community programs?

Human Services Program Managers often juggle multiple projects and teams, which can present challenges such as balancing limited resources, managing staff workloads, and ensuring programs meet regulatory and funding requirements. Coordinating with external partners and adapting to evolving client needs also require strong communication and problem-solving skills. Successful managers typically rely on effective delegation, regular team check-ins, and data-driven decision-making to address these complexities and maintain program quality.
More about Human Services Program Manager jobs
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What states have the most Human Services Program Manager jobs? States with the most job openings for Human Services Program Manager jobs include:
What job categories do people searching Human Services Program Manager jobs look for? The top searched job categories for Human Services Program Manager jobs are:
Human Services Program Manager jobs near you

Professional Services Program Manager

Axon

Scottsdale, AZ • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 156 rated electronics manufacturers

Job description

Your Impact

We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Program Manager, you'll lead critical operational programs that help Global Services & Support scale effectively while improving deployment readiness, operational visibility, and cross-functional execution.
This role sits at the intersection of operations, analytics, and program management. You'll partner closely with teams across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to improve how we plan, deploy, measure, and scale our services. You'll provide the data, structure, and coordination needed to help stakeholders make informed decisions and deliver better outcomes for our customers.

What You'll Do

Location: Scottsdale, AZ (Hybrid in office 4 days a week)
Reports to: Senior Manager, Professional Services Operation

Program Management & Operational Excellence
  • Lead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.
  • Own and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.
  • Translate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.
  • Drive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.
  • Support ongoing business priorities and operational initiatives as organizational needs evolve.
Operational Intelligence & Reporting
  • Design, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.
  • Develop dashboards, analyses, and presentations that help leaders monitor performance and make data-informed decisions.
  • Partner with stakeholders to define meaningful metrics, identify opportunities for improvement, and measure business outcomes.
  • Turn ambiguous questions into clear, actionable insights that support operational and strategic decision-making.
Deployment Readiness & Intake Governance
  • Review pipeline opportunities and implementation requests to ensure projects are properly qualified, scoped, and prepared for successful delivery.
  • Partner with Sales, Customer Success, and Professional Services teams to identify and resolve issues related to implementation requirements, service estimates, customer readiness, and project intake quality.
  • Improve intake and handoff processes to reduce operational friction, increase consistency, and improve customer outcomes.
  • Serve as a trusted partner in identifying and resolving cross-functional issues before they impact project execution.
Process Improvement & Scale
  • Map business processes, document requirements, and lead initiatives that improve operational efficiency and effectiveness.
  • Champion automation, standardization, and system enhancements that improve visibility, accuracy, and scalability.
  • Coordinate with Commercial Operations, IT, Finance, and other stakeholders to improve workflows, reporting, and data integrity.
  • Leverage AI-powered tools and emerging technologies to streamline analysis, documentation, and execution.
Cross-Functional Collaboration
  • Build trusted partnerships with stakeholders across Professional Services, Sales, Customer Success, Product, Engineering, Finance, and Operations.
  • Facilitate discussions that align teams around priorities, goals, and desired outcomes.
  • Ask thoughtful questions, challenge assumptions constructively, and help stakeholders frame business problems before solutions are developed.
  • Communicate clearly and effectively to both leadership and frontline teams, tailoring messaging to the audience and situation.
What You BringExperience
  • Bachelor's degree in a related field or equivalent practical experience.
  • 3-5 years of experience in program management, project management, operations, professional services, business operations and analytics, or a related field.
  • Experience leading cross-functional initiatives and driving projects from planning through execution.
  • Demonstrated ability to improve processes, influence stakeholders, and deliver measurable business outcomes.
  • Strong alignment with Axon Values.
Skills & Tools
  • Strong proficiency in Excel and experience with tools such as Smartsheet, Salesforce, Power BI, Sigma, Google Workspace, or similar platforms.
  • Strong analytical capabilities with the ability to transform complex data into actionable business insights.
  • Experience leveraging AI-powered tools to improve productivity, analysis, documentation, and execution.
  • Ability to build executive-ready reporting, dashboards, and presentations.
  • Strong written and verbal communication skills with the ability to simplify complex information.
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

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