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Human Services Program Manager Jobs (NOW HIRING)

Family Focus

Program Manager

Aurora, IL · On-site

$72K/hr

Program Manager Location: Family Focus - Aurora Supervisor: Assistant Center Director Department ... Master's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, or a ...

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$107.5K

$157K

How much do human services program manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for human services program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a human services program manager?

Human Services Program Managers are professionals who oversee and coordinate social service programs designed to support individuals and communities in need. They manage program staff, develop policies, monitor budgets, and ensure services meet regulatory standards and client needs. These managers often work in government agencies, non-profit organizations, or healthcare settings, focusing on programs related to mental health, housing, child welfare, or community outreach. Their work is vital in making sure that resources are effectively allocated and positive outcomes are achieved for the populations they serve.

What are the key skills and qualifications needed to thrive as a human services program manager?

To thrive as a Human Services Program Manager, you need expertise in program development, budgeting, and social services, typically supported by a bachelor’s or master’s degree in social work, public administration, or a related field. Familiarity with case management software, data analysis tools, and compliance regulations is commonly required. Strong leadership, problem-solving, and interpersonal communication skills set outstanding candidates apart. These skills and qualities are crucial for ensuring effective program delivery, stakeholder collaboration, and positive client outcomes.

What is the difference between Human Services Program Manager vs Social Services Coordinator?

AspectHuman Services Program ManagerSocial Services Coordinator
Required CredentialsBachelor's degree in social work, psychology, or related field; experience in program managementBachelor's degree in social work, psychology, or related field; relevant experience in social services
Work EnvironmentOversees programs, manages staff, and develops policies within agenciesDirectly interacts with clients, assists with case management, and coordinates services
Employer & Industry UsageUsed in government agencies, nonprofits, and community organizationsCommonly employed in social service agencies, nonprofits, and healthcare settings

The main difference is that Human Services Program Managers oversee entire programs and manage staff, while Social Services Coordinators focus on direct client interaction and service coordination. Both roles require similar educational backgrounds but differ in responsibilities and scope.

What are some common challenges human services program managers face when overseeing multiple community programs?

Human Services Program Managers often juggle multiple projects and teams, which can present challenges such as balancing limited resources, managing staff workloads, and ensuring programs meet regulatory and funding requirements. Coordinating with external partners and adapting to evolving client needs also require strong communication and problem-solving skills. Successful managers typically rely on effective delegation, regular team check-ins, and data-driven decision-making to address these complexities and maintain program quality.
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Human Services Program Manager jobs near you

Program Manager

Family Focus

Aurora, IL • On-site

$72K/hr

Full-time

Posted 4 days ago

Job description

Job Title: Program Manager
Location: Family Focus - Aurora
Supervisor: Assistant Center Director
Department: Family Advocacy
Family Focus is your partner in building strong families across Chicago and Northeast Illinois! We're here to support families and their children including emergency assistance, immigration programs, child welfare services, family support services, educational programs, and more. Our goal? To help our community thrive and reach its full potential! With 11 centers around Chicagoland, we're eager to expand our reach and make an even bigger impact. That's why we're on the lookout for passionate individuals who share our vision to join our team as we grow and serve more families. Are you ready to make a difference? We want you to be a part of our journey!
The Program Manager provides leadership, oversight, and support for Family Advocacy team members delivering comprehensive, community-based services to vulnerable children and families. This position is responsible for ensuring high-quality, strengths-based service delivery, team members' supervision, program compliance, community collaboration, and achievement of program outcomes in accordance with funder requirements and organizational policies. The Program Manager promotes a family-centered, trauma-informed approach while fostering a collaborative, supportive work environment that empowers staff and strengthens community partnerships.
Duties include, but are not limited to:
  • Provide comprehensive leadership and supervision to Family Advocacy team members through coaching, performance management, case consultation, recruitment, training, and ongoing professional development while ensuring high-quality service delivery, effective caseload management, and compliance with organizational standards.
  • Oversee the planning, implementation, evaluation, and continuous improvement of Family Advocacy programs by ensuring compliance with contract and agency requirements, monitoring outcomes and quality standards, maintaining accurate documentation, and driving strategies that enhance program effectiveness and client engagement.
  • Provide oversight of family services by ensuring high-quality assessments, individualized service planning, case coordination, and support for complex cases while promoting family engagement through strengths-based, culturally responsive, trauma-informed practices and ensuring effective delivery of parenting education and direct services.
  • Develop and maintain strategic partnerships with community organizations, schools, healthcare providers, and social service agencies while representing the Family Advocacy Program, supporting outreach and participant enrollment, and expanding resources through collaborative agreements that strengthen services for families.
  • Ensure compliance with agency policies, ethical standards, confidentiality requirements, and state and federal regulations by overseeing documentation, reporting, audits, program reviews, and implementing quality improvement and corrective action initiatives to maintain program excellence.
  • Support program administration by assisting with budget monitoring, resource allocation, reporting, team members scheduling, and organizational initiatives while maintaining accurate program data and contributing to strategic planning and continuous operational effectiveness.
The ideal candidate will have the following education and experience:
  • Master's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, or a related field is required.
  • Minimum of five (5) years of progressively responsible experience providing direct services to children, youth, and families in community-based, family preservation, child welfare, or human services programs.
  • Minimum of three (2) years of supervisory or management experience leading team members, overseeing program operations, and ensuring quality service delivery.
  • Experience working with vulnerable populations, including families experiencing crisis, abuse, neglect, or other complex social and behavioral challenges.
  • Bilingual English/Spanish preferred.
Salary: $72,125/year
This is a full-time exempt position
Discover all the benefits we offer to support your well-being and professional growth here: https://www.family-focus.org/about/careers/
Family Focus is an Equal Opportunity Employer
Keywords: Family Advocacy, Program Manager, Family Support Services, Program Operations.

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