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Hourly Customer Success Engineer Jobs (NOW HIRING)

Forward Networks

Customer Success Engineer

Charlotte, NC

$165K - $190K/yr

Forward Networks is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top ...

Altanovo

Customer Success Engineer

Vista, CA · On-site

$30 - $33/hr

Are you a technically sharp engineer who thrives at the intersection of complex infrastructure and high-value client relationships? 101domain is looking for a Customer Success Engineer to serve as ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...

New

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

As a Customer Success Engineer , you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You'll work cross ...

GitLab

Customer Success Engineer - West

An overview of this role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice ...

Redpanda Data

Customer Success Engineer

Wausau, WI · Remote

$175K - $206K/yr

About The Role Come and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running ...

Adaptive ML

Customer Success Engineer

New York, NY · On-site

ABOUT THE ROLE We're looking for a Customer Success Engineer to be the technical backbone of our customer relationships - from the first technical conversation through to long-term production success.

E2B

Customer Success Engineer

San Francisco, CA · On-site

$110K - $140K/yr

ABOUT THE ROLE We are looking for our first Customer Success Engineer to lead post sales efforts and ensure that customers are getting the best utility possible from E2B. E2B's customers split ...

Redpanda Data

Customer Success Engineer

Austin, CO · Remote

$175K - $206K/yr

About The Role Come and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running ...

runZero

Customer Success Engineer

$120K - $140K/yr

Role We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our mid-market customer base by understanding their technical ...

HYCU, Inc.

Customer Success Engineer

Boston, MA · Hybrid

Overview As aCustomer Success Engineer(CSE), you willbe responsible forprotecting and growing our SaaS and enterprise cloud customers. You will help Public Cloud and Enterprise administrators ...

S44 Energy

Customer Success Engineer

$110K - $145K/yr

What You Bring to the Team: * 2 - 5 years of experience in customer success, sales engineering, solutions consulting, account management, or technical SaaS support - including time owning accounts ...

New

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

Pave

Customer Success Engineer

New York, NY

$144.50K - $170K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Pave

Customer Success Engineer

New York, NY · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

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All JobsHourly Customer Success Engineer Jobs

Hourly Customer Success Engineer information

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$39K

$78.6K

$108.5K

How much do hourly customer success engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for hourly customer success engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Hourly Customer Success Engineer vs Customer Support Specialist?

AspectHourly Customer Success EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant experienceBasic customer service training, high school diploma or equivalent
Work EnvironmentTechnical teams, client sites, remoteCall centers, help desks, remote or on-site
Employer & IndustryTech companies, SaaS providersVarious industries including tech, retail, telecom

The Hourly Customer Success Engineer typically requires technical certifications and works closely with clients to ensure product adoption and technical success. In contrast, a Customer Support Specialist handles general customer inquiries and troubleshooting. Both roles are essential for customer satisfaction but differ mainly in technical complexity and scope.

More about Hourly Customer Success Engineer jobs
What cities are hiring for Hourly Customer Success Engineer jobs? Cities with the most Hourly Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Hourly Customer Success Engineer jobs? States with the most job openings for Hourly Customer Success Engineer jobs include:
What job categories do people searching Hourly Customer Success Engineer jobs look for? The top searched job categories for Hourly Customer Success Engineer jobs are:
Hourly Customer Success Engineer jobs near you
Infographic showing various Hourly Customer Success Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Customer Success Engineer

Customer Success Engineer

Forward Networks

Charlotte, NC

$165K - $190K/yr

Other

Posted 28 days ago

Job description

Forward Networks is transforming how the world's most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry's first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.

Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.

Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations.

Forward Networks is looking for a Customer Success Engineer

  • Do want to create a category and help build a special company?
  • Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
  • We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. 

What you'll do:

As a Customer Success Engineer for our Enterprise team, you will be responsible for providing world class post-sales technical leadership to our client base and will be onsite at our customer in NY.

Responsibilities:

  • Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
  • Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Walking customers through the various stages of adoption with Forward Networks Platform
  • Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
  • Some travel  (10%)

Requirements:

  • B.S. Computer Science or equivalent educational experience
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
  • Must be willing to be onsite at customer location in either Charlotte, NC/ Jersey City, NJ/ NYC.

Experience:

  • Strong understanding of Networking and Security fundamentals
  • Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
  • Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment 

Highly Desired:

  • One or more of the following certificates: CCIE, JNCIE or VCDX
  • Experience in working for a startup company
  • Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

Ideal candidate will be onsite at customer location in Charlotte, NC.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary +bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.

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