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Latam Customer Service Jobs (NOW HIRING)

Microsoft

Payments Manager, LATAM

Redmond, WA · On-site

$97K - $188K/yr

... customers worldwide. We are looking for a Payments Manager, Latam to lead payment strategy ... Preferred Qualifications: * 7+ years of experience in payments, financial services, fintech, e ...

Global Cellulose Fibers

Sales Manager, LATAM

Memphis, TN · On-site

$110K - $155K/yr

Sales Manager, LATAM Memphis, TN Pay Rate : $110,000 - $155,000 Multiple factors, including ... Partner with support organizations (Operations, Customer Service, Mills, Finance, Credit, Marketing ...

Taptap Send

Growth Manager Latam

New York, NY · On-site

The next stage of growth will fuel a network of services and products especially designed to make ... You will conduct deep customer research to understand the emotional side of sending money home ...

IDT

Sales Executive (LATAM)

San Jose, CA

$25K/yr

Learn & become subject matter experts of IDT's products and services and educate prospects in ... Navigate tools, including CRM applications and internal systems. * Efficiently manage your time and ...

Wise

Privacy Lead - US and LATAM

Austin, TX

... customers. We are looking for an exceptional privacy leader to strategically partner with and ... Support expansion activities for launching Wise products and services in new jurisdictions

Wise

Privacy Lead - US and LATAM

Austin, TX

... customers. We are looking for an exceptional privacy leader to strategically partner with and ... Support expansion activities for launching Wise products and services in new jurisdictions

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

S. Business Hours (LATAM-Friendly) About the Role At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling ...

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Latam Customer Service information

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How much do latam customer service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for latam customer service in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Latam Customer Service vs Latam Customer Support?

AspectLatam Customer ServiceLatam Customer Support
Primary RoleHandling customer inquiries, resolving issues, providing informationAssisting customers with technical problems, troubleshooting, product guidance
Skills & CertificationsCommunication skills, customer service experience, language proficiencyTechnical knowledge, problem-solving skills, technical certifications
Work EnvironmentCall centers, online chat, email supportTechnical support centers, remote troubleshooting platforms
Industry UsageCustomer service departments across airlines, travel agenciesTechnical support teams within airline IT or maintenance divisions

Latam Customer Service focuses on general customer interactions, addressing inquiries and resolving issues related to bookings or services. Latam Customer Support often involves technical troubleshooting and specialized assistance. While both roles require strong communication skills, Customer Support may demand technical knowledge. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Does LATAM customer service speak English?

LATAM Customer Service representatives often speak English to assist international passengers, especially in roles involving global communication. Fluency in English is typically required or preferred, and language skills are usually assessed during the hiring process. Being bilingual can improve job performance and customer satisfaction.

What are the highest paid customer service jobs?

High-paying customer service roles include positions such as customer service managers, technical support managers, and client relations directors, often requiring advanced skills, leadership experience, and industry-specific knowledge. These roles typically offer higher salaries due to increased responsibilities and specialized expertise, especially in sectors like technology, finance, and healthcare.

What is a LATAM Customer Service representative?

A LATAM Customer Service representative is a professional who assists customers in Latin America (LATAM) with inquiries, issues, and support related to a company’s products or services. They typically communicate in Spanish or Portuguese, and are familiar with the region’s cultural and business practices. Their main responsibilities include resolving customer concerns, providing product information, and ensuring a positive customer experience.

What is the 3-1-1 rule on Latam Airlines?

The 3-1-1 rule is a security guideline for passengers, including customer service roles, that limits liquids, gels, and aerosols in carry-on luggage to containers of 3.4 ounces (100 milliliters) or less, all placed in a single quart-sized clear plastic bag, with one bag per passenger. This rule helps ensure safety during security screening processes. Customer service agents may assist travelers in understanding and complying with this regulation at airports.

What are the key skills and qualifications needed to thrive as a LATAM Customer Service representative, and why are they important?

To thrive as a LATAM Customer Service representative, fluency in Spanish and/or Portuguese, strong communication skills, and experience in customer support are essential, often complemented by a high school diploma or higher. Familiarity with CRM software like Salesforce or Zendesk and proficiency in digital communication tools are typically required. Outstanding problem-solving abilities, cultural sensitivity, and patience help professionals excel in assisting diverse customers. These skills ensure efficient resolution of customer issues, enhance satisfaction, and help build strong client relationships in the Latin American market.

What countries does LATAM hire in?

LATAM Customer Service roles are typically available in countries where the company has operational centers or customer support facilities, such as several countries in Latin America. Job seekers should check the company's official careers page for specific country openings and requirements, as hiring locations can vary based on business needs and language requirements.

What are the most common challenges faced by Latam Customer Service representatives and how are they addressed?

Latam Customer Service representatives often encounter challenges such as language barriers, cultural differences, and managing high volumes of inquiries across multiple communication channels. To address these, companies typically provide language and cultural sensitivity training, invest in robust CRM software to streamline workflows, and foster a collaborative team environment where agents can share best practices. Additionally, ongoing professional development and regular feedback help representatives continuously improve their customer interaction skills, ensuring a high level of service for clients throughout Latin America.
More about Latam Customer Service jobs
What cities are hiring for Latam Customer Service jobs? Cities with the most Latam Customer Service job openings:
What states have the most Latam Customer Service jobs? States with the most job openings for Latam Customer Service jobs include:
What job categories do people searching Latam Customer Service jobs look for? The top searched job categories for Latam Customer Service jobs are:
Latam Customer Service jobs near you
Infographic showing various Latam Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Payments Manager, LATAM

Microsoft

Redmond, WA • On-site

$97K - $188K/yr

Full-time

Re-posted 6 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

77th of 241 rated software companies

Job description

Overview
Microsoft's mission is to empower every person and every organization on the planet to achieve more. The Payment Partnerships, Strategy & Optimization (PPSO) team plays a critical role in enabling that mission by delivering secure, scalable, compliant, and locally relevant payment experiences to customers worldwide.
We are looking for a Payments Manager, Latam to lead payment strategy, execution, and partner management across Latin America. This role is responsible for driving payment performance, reducing fraud and chargebacks, optimizing cost of payments, and enabling new payment capabilities across highly complex and fast-growing LATAM markets.
This role requires deep payments expertise, strong cross-functional leadership, and the ability to operate effectively across regions, cultures, and regulatory environments.
Responsibilities
Payments Strategy & Performance (LATAM)
  • Own end-to-end payment performance across LATAM markets, including authorization rates, chargebacks, fraud, refunds, customer experience, and cost of payments.
  • Define and execute payment strategies aligned with Microsoft's product, commerce, and go-to-market priorities.
  • Use data and analytics to identify performance gaps, quantify impact, and prioritize improvement initiatives.

Payment Partner Management
  • Manage strategic relationships with key payment partners across LATAM (acquirers, processors, gateways, networks, and local payment method providers) and eventually global ones.
  • Lead commercial negotiations, contract renewals, incentive discussions, and ongoing partner governance.
  • Drive accountability with partners through KPIs, SLAs, performance reviews, and escalation management.

Market Expansion & Localization
  • Lead the launch, optimization, and scaling of local payment methods (e.g., domestic cards, bank transfers, real-time payments, installments).
  • Partner with Product, Engineering, Risk, Legal, broader Finance and Compliance teams to ensure solutions are compliant, resilient, and customer-centric.
  • Represent LATAM payments expertise in global initiatives and roadmap planning.

Fraud, Risk & Compliance
  • Partner closely with Risk and Chargeback teams to reduce fraud losses and chargeback exposure across LATAM.
  • Ensure payment solutions comply with local regulations, network mandates, and Microsoft internal policies.
  • Support incident management, root-cause analysis, and remediation for payment-related issues.

Stakeholder Collaboration & Communication
  • Act as the primary LATAM payments point of contact for regional Stores, Sales, Finance, Engineering, and Customer Support teams.
  • Provide clear, concise updates to leadership on performance trends, risks, and opportunities.
  • Drive alignment across global and regional stakeholders to deliver outcomes at scale.
  • Actively network within the payments industry by representing Microsoft at forums and events, participating in panels and discussions to advocate for the company's interests and drive modernization in the payments space. Cultivate strong relationships with key stakeholders-including processors, issuing banks, and other merchants-to further Microsoft's objectives and foster innovation across the payment ecosystem.

Qualifications
Required Qualifications:
  • Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.

Preferred Qualifications:
  • 7+ years of experience in payments, financial services, fintech, e-commerce, or related domains.
  • Hands-on experience with card payments, acquirers/processors, fraud management, and chargebacks.
  • Experience managing external partners and negotiating commercial and contractual terms.
  • Analytical skills with the ability to translate data into actionable insights.
  • Proven ability to lead complex, cross-functional initiatives in a global organization.
  • Exceptional communication skills, with the confidence and presence to represent Microsoft publicly, engage with executives, and effectively translate complex concepts into clear, accessible messages for diverse audiences.
  • Experience working with or within Latin American payment ecosystems.
  • Experience launching or scaling local payment methods in emerging markets.
  • Familiarity with regulatory and scheme requirements in LATAM markets.
  • Experience working in largescale, matrixed technology organizations.
  • Comfort operating in ambiguous environments with competing priorities.
  • Professional Proficiency in English, Spanish and Portuguese.

Treasury IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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