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Latam Customer Service Jobs (NOW HIRING)

Wise

Privacy Lead - US and LATAM

Austin, TX · On-site

... customers. We are looking for an exceptional privacy leader to strategically partner with and ... Support expansion activities for launching Wise products and services in new jurisdictions

Fin

Relationship Manager, Mid Market (LATAM)

OR · On-site +1

$192K - $270K/yr

Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will ... You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book ...

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

S. Business Hours (LATAM-Friendly) About the Role At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling ...

Carrier

Sr. Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

... in Customer Service. This role involves supporting Global business needs for Global Genset and ... Example LATAM legal for North America contracts. This could involve initiating internal review in ...

Carrier

Sr. Customer Service Associate

East Syracuse, NY

$64K - $129K/yr

... in Customer Service. This role involves supporting Global business needs for Global Genset and ... Example LATAM legal for North America contracts. This could involve initiating internal review in ...

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How much do latam customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for latam customer service in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is a Latam Customer Service representative?

A LATAM Customer Service representative is a professional who assists customers in Latin America (LATAM) with inquiries, issues, and support related to a company’s products or services. They typically communicate in Spanish or Portuguese, and are familiar with the region’s cultural and business practices. Their main responsibilities include resolving customer concerns, providing product information, and ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Latam Customer Service representative, and why are they important?

To thrive as a LATAM Customer Service representative, fluency in Spanish and/or Portuguese, strong communication skills, and experience in customer support are essential, often complemented by a high school diploma or higher. Familiarity with CRM software like Salesforce or Zendesk and proficiency in digital communication tools are typically required. Outstanding problem-solving abilities, cultural sensitivity, and patience help professionals excel in assisting diverse customers. These skills ensure efficient resolution of customer issues, enhance satisfaction, and help build strong client relationships in the Latin American market.

What are the most common challenges faced by Latam Customer Service representatives and how are they addressed?

Latam Customer Service representatives often encounter challenges such as language barriers, cultural differences, and managing high volumes of inquiries across multiple communication channels. To address these, companies typically provide language and cultural sensitivity training, invest in robust CRM software to streamline workflows, and foster a collaborative team environment where agents can share best practices. Additionally, ongoing professional development and regular feedback help representatives continuously improve their customer interaction skills, ensuring a high level of service for clients throughout Latin America.

What is the difference between Latam Customer Service vs Latam Customer Support?

AspectLatam Customer ServiceLatam Customer Support
Primary RoleHandling customer inquiries, resolving issues, providing informationAssisting customers with technical problems, troubleshooting, product guidance
Skills & CertificationsCommunication skills, customer service experience, language proficiencyTechnical knowledge, problem-solving skills, technical certifications
Work EnvironmentCall centers, online chat, email supportTechnical support centers, remote troubleshooting platforms
Industry UsageCustomer service departments across airlines, travel agenciesTechnical support teams within airline IT or maintenance divisions

Latam Customer Service focuses on general customer interactions, addressing inquiries and resolving issues related to bookings or services. Latam Customer Support often involves technical troubleshooting and specialized assistance. While both roles require strong communication skills, Customer Support may demand technical knowledge. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Does Latam Customer Service speak English?

Latam Customer Service representatives typically speak both Spanish and English to assist international customers effectively. Fluency in English is often required or preferred for this role, especially for handling inquiries from non-Spanish speakers. Strong communication skills and language proficiency are important for success in this position.
More about Latam Customer Service jobs

What cities are hiring for Latam Customer Service jobs?

Cities with the most Latam Customer Service job openings:

What states have the most Latam Customer Service jobs?

States with the most job openings for Latam Customer Service jobs include:

What job categories do people searching Latam Customer Service jobs look for?

The top searched job categories for Latam Customer Service jobs are:

Latam Customer Service jobs near you
Infographic showing various Latam Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Underwriter Director-Latam

The Hartford Financial Services Group, Inc.

Coral Gables, FL • On-site

$185K - $278K/yr

Full-time

Re-posted 18 days ago

The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Managing Director - UQ06FB
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Navigators Re, a division of The Hartford, underwrites assumed treaty reinsurance totalling approximately $900 million in annual premiums across targeted lines of business worldwide. We are expanding and seeking talented, inquisitive colleagues to join our hard-working, respectful culture committed to diversity, equity, and inclusion.
This position reports to the SVP for Latin America and the Caribbean. It involves underwriting and technical pricing of surety treaties throughout the region. As a Senior Underwriter, you will interact extensively with reinsurance brokers and ceding companies. You will be responsible for all aspects of underwriting and pricing, as well as developing and nurturing relationships with our existing clients and new target companies.
This role includes expected business travel throughout the year including participation in the PASA General Assembly and Technical Seminar. The workload is particularly demanding during the months of May and June leading up to the July 1 renewals wherein approximately 60% of the portfolio renews as well as December wherein 20% of the portfolio renews at January 1.
Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Strong collaboration skills are essential for working effectively across functions and levels within the company. Experience in building relationships with brokers and clients is preferred. To satisfy these requirements, excellent written and verbal communication skills in English and Spanish are required and while not required, Portuguese is viewed as a plus.
The candidate is expected to broaden and grown internally the company's current LATAM surety portfolio.
WORK ARRANGEMENT: This role will have a Hybrid work arrangement, with the expectation of working in an office (Coral Gables) 3 days a week (Tuesday through Thursday). However, during peak renewal times/seasons, 5 days in the office could be required.
RESPONSIBILITES:
  • Support the Head of Latin America (LATAM) Surety underwriter in pricing new and renewal business and maintaining detailed knowledge of assigned clients and treaties.
  • Reviewing and approval of special acceptances which can include but not limited to performing financial analysis of a principle and submitting a formal proposal to the CUO for review and approval.
  • Excel in the use of the department's pricing models.
  • Collaborate within a team framework to support the unit's overall goals.
  • Review treaty contracts governing our transactions.
  • Support the business's aggregation protocols.
  • Work with the Head of the Actuarial Team, the CUO and the Head of Latin America (LATAM) Surety to ensure that the company's pricing tools are up to date.
  • When needed, work with the accounting and claims teams to ensure that our records / files are in order and that EPI management of the portfolio comports with the group's protocols.
  • Support the CUO and the Head of Latin America (LATAM) Surety on various mentoring/training programs available for Jr. team members and new hires.

QUALIFICATIONS:
  • Over 8 years of demonstrated experience in surety reinsurance underwriting and pricing
  • Advanced Excel skills are preferred.
  • Proven ability to work independently and as part of a team.
  • Self-motivation, creativity, and strong skills in time management, project management, and customer management.
  • Excellent written and verbal communication skills, capable of conveying technical concepts to diverse audiences in both English and Spanish is required. The addition of Portuguese is a plus.
  • Flexibility and adaptability to changing priorities.
  • A process improvement mindset with a talent for developing efficiencies.
  • Ability to ready and interpret company financial statements is required.
  • Excellent technical, analytical, and data skills is preferred
  • Advanced Excel skills are essential.
  • Working knowledge in the use of SQL, Python, Tableau and Power BI is a plus
  • Strong financial background is a plus.
  • Bachelor's Degree is required.

Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$185,920 - $278,880
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

What The Hartford employees say

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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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