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Latam Customer Service Jobs (NOW HIRING)

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Growth Manager Latam

New York, NY · On-site

The next stage of growth will fuel a network of services and products especially designed to make ... You will conduct deep customer research to understand the emotional side of sending money home ...

TripleTen

Partnership Lead (US & LATAM)

New York, NY · Remote

Own the overall partnership strategy across the US and LATAM, with the primary focus on Career ... Marketing, CSR, or similar). * Strong stakeholder management, negotiation, and relationship ...

IDT

Sales Executive (LATAM)

San Jose, CA · On-site

$25K/yr

Learn & become subject matter experts of IDT's products and services and educate prospects in ... Navigate tools, including CRM applications and internal systems. * Efficiently manage your time and ...

TripleTen

Own the overall partnership strategy across the US and LATAM, with the primary focus on Career ... Marketing, CSR, or similar). * Strong stakeholder management, negotiation, and relationship ...

TripleTen

Partnership Lead (US & LATAM)

New York, NY · On-site +1

Own the overall partnership strategy across the US and LATAM, with the primary focus on Career ... Marketing, CSR, or similar). * Strong stakeholder management, negotiation, and relationship ...

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How much do latam customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for latam customer service in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What is a Latam Customer Service representative?

A LATAM Customer Service representative is a professional who assists customers in Latin America (LATAM) with inquiries, issues, and support related to a company’s products or services. They typically communicate in Spanish or Portuguese, and are familiar with the region’s cultural and business practices. Their main responsibilities include resolving customer concerns, providing product information, and ensuring a positive customer experience.

What are the key skills and qualifications needed to thrive as a Latam Customer Service representative, and why are they important?

To thrive as a LATAM Customer Service representative, fluency in Spanish and/or Portuguese, strong communication skills, and experience in customer support are essential, often complemented by a high school diploma or higher. Familiarity with CRM software like Salesforce or Zendesk and proficiency in digital communication tools are typically required. Outstanding problem-solving abilities, cultural sensitivity, and patience help professionals excel in assisting diverse customers. These skills ensure efficient resolution of customer issues, enhance satisfaction, and help build strong client relationships in the Latin American market.

What are the most common challenges faced by Latam Customer Service representatives and how are they addressed?

Latam Customer Service representatives often encounter challenges such as language barriers, cultural differences, and managing high volumes of inquiries across multiple communication channels. To address these, companies typically provide language and cultural sensitivity training, invest in robust CRM software to streamline workflows, and foster a collaborative team environment where agents can share best practices. Additionally, ongoing professional development and regular feedback help representatives continuously improve their customer interaction skills, ensuring a high level of service for clients throughout Latin America.

What is the difference between Latam Customer Service vs Latam Customer Support?

AspectLatam Customer ServiceLatam Customer Support
Primary RoleHandling customer inquiries, resolving issues, providing informationAssisting customers with technical problems, troubleshooting, product guidance
Skills & CertificationsCommunication skills, customer service experience, language proficiencyTechnical knowledge, problem-solving skills, technical certifications
Work EnvironmentCall centers, online chat, email supportTechnical support centers, remote troubleshooting platforms
Industry UsageCustomer service departments across airlines, travel agenciesTechnical support teams within airline IT or maintenance divisions

Latam Customer Service focuses on general customer interactions, addressing inquiries and resolving issues related to bookings or services. Latam Customer Support often involves technical troubleshooting and specialized assistance. While both roles require strong communication skills, Customer Support may demand technical knowledge. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Does Latam Customer Service speak English?

Latam Customer Service representatives typically speak both Spanish and English to assist international customers effectively. Fluency in English is often required or preferred for this role, especially for handling inquiries from non-Spanish speakers. Strong communication skills and language proficiency are important for success in this position.
More about Latam Customer Service jobs

What cities are hiring for Latam Customer Service jobs?

Cities with the most Latam Customer Service job openings:

What states have the most Latam Customer Service jobs?

States with the most job openings for Latam Customer Service jobs include:

What job categories do people searching Latam Customer Service jobs look for?

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Latam Customer Service jobs near you
Infographic showing various Latam Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Care Specialist Sr. - LATAM & Canada

Acuity Brands, Inc.

Ontario, CA

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Acuity Brands rating

5.4

Company rating: 5.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

154th of 159 rated electronics manufacturers

Job description

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. #QSYS

Work location:

  • This position may be based anywhere in the United States and includes travel as part of the responsibilities.
Job Summary

The Customer Care Specialist Sr. - LATAM & Canada delivers end-to-end customer support and order management across Latin America and Canada. Serving as the regional specialist and primary liaison among customers, partners, Sales, Logistics, Freight Forwarders, and internal cross-functional teams, this position manages international order execution, customer inquiries, escalations, RMAs, export documentation, backlog priorities, and regional compliance requirements. The role drives accurate order processing, operational visibility, data integrity, and a consistently strong customer experience while proactively identifying compliance risks and escalating policy exceptions or legal questions as appropriate. Success requires sound judgment, initiative, cross-functional influence, continuous improvement, and a proactive, customer-first mindset. 

Key Tasks & Responsibilities (Essential Functions)

Customer Support, Partner Management & Service Delivery 

 Serve as the primary Customer Care liaison for partners, customers, and Sales across LATAM and Canada, using proactive, clear, and culturally effective communication to build trust and set expectations. 

 Manage customer and partner inquiries, case queues, emails, service-level commitments, escalations, and RMAs from intake through resolution. 

 Support pricing, product identification, availability, order status, invoicing, credits, shipment tracking, quotes, Salesforce CPQ updates, and QBR-related needs. 

 Capture and share Voice-of-Customer insights and proactively resolve issues while appropriately escalating compliance risks, policy exceptions, or legal questions. 

International Order Execution & Operational Visibility 

 Execute accurate international order entry and manage orders end-to-end, following established SOPs for exceptions, changes, returns, and documentation requirements. 

 Manage the regional backlog, prioritize order execution, communicate delays, and provide clear visibility into order status, backlog health, and conversion metrics. 

 Maintain accurate customer, partner, order, and transactional data across Oracle ERP, Salesforce/CPQ, and related systems. 

 Operate independently as the regional specialist, applying sound judgment and urgency to complex order, customer, and documentation issues. 

Trade Compliance & International Logistics 

 Ensure export and customs documentation is complete and accurate, including documentation supporting LATAM and Canada requirements. 

 Apply QSC-defined trade compliance procedures involving Incoterms, export controls, TAA, licensing, regulatory requirements, Canada customs and tax documentation, and relevant LATAM requirements such as NCM and CFDI. 

 Coordinate with Logistics, Credit, Planning, Freight Forwarders, Sales, and other stakeholders to address international shipping, customs, credit, planning, and compliance issues. 

 Identify documentation discrepancies or compliance risks and escalate conflicting information, policy exceptions, and legal questions to the Sr. Manager, Customer Care as appropriate. 

Process Improvement, Reporting & Team Engagement 

 Develop and maintain SOPs, job aids, and process documentation that promote consistency, compliance, and scalability. 

 Use Microsoft 365 and Power BI to monitor regional order volume, support dashboards, provide operational reporting, and communicate performance insights. 

 Lead or contribute to cross-functional initiatives, including automation, backlog optimization, quote accuracy, and customer experience improvements. 

 Participate in team routines and required training while modeling accountability, ownership, collaboration, and a customer-first mindset. 

 Demonstrate leadership through influence and mentoring; this is an individual-contributor position with no direct reports or formal team-lead responsibility. 

Skills and Minimum Experience Required
  • Bachelor's degree in Business Management, International Business, Supply Chain, or a related field, or equivalent work experience. 
  • 5+ years of experience in customer service, order management, export operations, or a related area. 
  • Advanced proficiency with Oracle ERP and Salesforce/CPQ. 
  • Microsoft 365 proficiency and Power BI familiarity for dashboards, operational reporting, and performance insights. 
  • Strong knowledge of international import/export logistics, trade compliance, export controls, customs documentation, Incoterms, and partner channel models. 
  • Understanding of LATAM and Canada import/export requirements and documentation, including NCM and CFDI. 
  • Demonstrated ability to manage strategic accounts, complex customer issues, competing priorities, and cross-functional dependencies. 
  • Strong analytical, problem-solving, decision-making, communication, de-escalation, prioritization, and time-management skills. 
  • High attention to detail, follow-through, initiative, and the ability to work autonomously in a complex regulatory environment. 
  • Fluent English communication skills, with the ability to communicate clearly and professionally across cultures. 
Preferred Skills and Experience
  • Direct experience supporting customers or partners in Latin America and Canada. 
  • Spanish strongly preferred; French language skills are an asset. 
  • Experience in sales operations, manufacturing, or distribution environments. 
  • Experience developing regional reporting, SOPs, job aids, or process improvements. 
  • Experience supporting export compliance, international logistics, strategic accounts, or partner channel operations. 
Physical Requirements
  • Light work
Travel Requirements
  • 1-20%

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is $48,000  to $94,000. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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