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Home Based Chat Support Jobs in Michigan (NOW HIRING)

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Home Based Chat Support information

What is a home based chat support?

A Home Based Chat Support job involves assisting customers via chat or messaging platforms from a remote location. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing product or service information. This role requires strong communication skills, multitasking ability, and proficiency in typing. It is commonly offered by e-commerce sites, tech companies, and service providers. Many positions offer flexible schedules, making them ideal for those seeking work-from-home opportunities.

What does a home based chat support do?

A typical day for a Home Based Chat Support professional involves logging into chat platforms, responding to customer inquiries in real time, and documenting interactions using designated software tools. You may handle multiple chats at once, address product or service questions, troubleshoot basic issues, and escalate more complex cases when necessary. While most of the communication is text-based, you’ll work closely with supervisors and teammates via digital channels to coordinate responses and share updates. The schedule may vary, with some roles offering flexible shifts or requiring weekend and evening availability. This environment allows for focused work with clear performance metrics, giving you opportunities to develop customer service and technical skills over time.

What are the key skills and qualifications needed to thrive in home based chat support, and why are they important?

To thrive as a Home Based Chat Support professional, you should have strong written communication skills, fast and accurate typing abilities, and preferably a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and basic troubleshooting tools is often required. Patience, problem-solving skills, and the ability to multitask effectively are soft skills that help individuals excel in this role. These competencies are important for efficiently resolving customer inquiries, providing a positive user experience, and managing multiple conversations simultaneously in a remote, digital environment.

Are remote home based chat support jobs legit?

Remote home based chat support jobs are legitimate positions offered by reputable companies that involve assisting customers via online chat platforms. However, job seekers should verify the employer's credibility, avoid jobs that require upfront payments, and ensure clear job descriptions before accepting offers.

How do you become a home based chat support agent?

To become a home based chat support agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or customer service software. Many employers require prior customer service experience and a reliable internet connection, and some may prefer certifications in customer support or related fields.

What are the most commonly searched types of Chat Support jobs in Michigan?

The most popular types of Chat Support jobs in Michigan are:

What are popular job titles related to Home Based Chat Support jobs in Michigan?

For Home Based Chat Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Home Based Chat Support jobs in Michigan look for?

The top searched job categories for Home Based Chat Support jobs in Michigan are:

What cities in Michigan are hiring for Home Based Chat Support jobs?

Cities in Michigan with the most Home Based Chat Support job openings:

Infographic showing various Home Based Chat Support job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 84% In-person, and 16% Remote job distribution.

Mental Health Therapist (Home-based)

FAMILY & CHILDREN SERVICES, INC.

Battle Creek, MI

$25 - $27.50/hr

Full-time

Re-posted 11 days ago


Key responsibilities

  • Provide home-based therapeutic interventions to stabilize families, teach coping skills, and utilize natural supports.

  • Develop and implement individualized safety and crisis plans, and coordinate with community supports and referrals.

  • Monitor and document case activities, and support community involvement and family independence through flexible scheduling.


Job description

Description

We are looking for a Mental Health Therapist to work in our Home-Based FACT Program in Kalamazoo!

This is a full-time position with benefits.  Type of work is in the field with opportunities for schedule flexibility.  There is a $1,000 sign-on bonus for this position.  


PROGRAM INFORMATION


Provide comprehensive, home-based treatment services partnering therapeutic and case management services for the entire family, offering flexible scheduling and a variety of treatment services for families to strengthen their abilities and create lasting change. Serving families with one or more children (up to age 18), who are diagnosed as having a serious emotional disturbance (SED) and families having multiple service needs. Services are youth and family-centered and build on the youth and family strengths to increase personal and community supports, promote healthy family functioning, support, and preserve families, and reduce the need for out-of-home placement. Services are provided in-home/community through flexible scheduling.  


ESSENTIAL DUTIES AND RESPONSIBILITIES 

Responsibilities associated with this job will change from time to time in accordance with the agency's program and business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those described below:

Provide interventions that focus on stabilizing the family; teaching and modeling effective strategies and coping skills; decreasing isolation; identifying, increasing, and utilizing natural strengths, supports, and resources; preparing for crisis situations; providing increased support during times of relapse and improving overall functioning.

Offer a variety of clinical interventions including best practice and evidence-based models. 

Case Management Linkage and Referral to Community Supports. 

Development of Individualized Safety/Crisis Plans with Families.

Support community involvement in meaningful community activities and provide services directly or through referral to enhance independence.

Assist families with the identification of, as well as building and sustaining positive natural supports in their lives.

Provide services during after-school and evening hours as well as possible weekend appointments when requested. 

Provide accurate monitoring and documentation of all case related activities to fulfill program obligations and requirements. 

Pursue broadened professional development to enhance level of competency and meet training requirements of funder.

A commitment to value diversity in all forms, and to respect, celebrate and promote diversity in our workplace and in the community, including a personal commitment to increase one's own cultural competencies.

Perform other job-related duties as assigned.

This position will be knowledgeable about and actively support 1) culturally competent, recovery-based practices; 2) person-centered planning as a shared decision-making process with the individual, who defines his/her own life goals and is assisted in developing a unique path toward those goals; and 3) a trauma informed culture to aid individuals in their recovery process.

Adhere to Agency and program philosophies, policies, and procedures to assure consistent and ethical professional standards and required service outcomes. 

Ability to understand, demonstrate and apply the Agency's workplace values.


Employment is contingent upon successful completion of a pre-employment drug screen, background check, reference verification, and required child welfare clearances  

Requirements

EDUCATION and/or EXPERIENCE

Minimum MSW/MA in a mental health-related field from an accredited school

Individual with specialized training and one year of experience in the examination, evaluation and treatment of minors and their families

Must be trained in CAFAS or ability to be trained as a reliable rater of CAFAS

Lived experience with behavioral health issues is desired

Education, training, and/or knowledge of the impact of trauma on individuals, children, and families, is desired.

Trained or willingness to be trained in First Aid, CPR, and AED