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Home Based Chat Support Jobs in Rochester, MI (NOW HIRING)

Home Health Aide-PRN

Troy, MI · On-site

$13.75 - $17.75/hr

We offer customized tools and hands-on support to improve mobility, accelerate recovery, and ... We take pride in offering personalized, evidence-based care. We work closely with primary care ...

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Home Based Chat Support information

See Rochester, MI salary details

$13

$23

$41

How much do home based chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for home based chat support in Rochester, MI is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.11 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Home Based Chat Support professional?

A typical day for a Home Based Chat Support professional involves logging into chat platforms, responding to customer inquiries in real time, and documenting interactions using designated software tools. You may handle multiple chats at once, address product or service questions, troubleshoot basic issues, and escalate more complex cases when necessary. While most of the communication is text-based, you’ll work closely with supervisors and teammates via digital channels to coordinate responses and share updates. The schedule may vary, with some roles offering flexible shifts or requiring weekend and evening availability. This environment allows for focused work with clear performance metrics, giving you opportunities to develop customer service and technical skills over time.

Is remote work from home chat support legit?

Home based chat support jobs are legitimate opportunities that involve providing customer assistance via online chat platforms. They typically require good communication skills, a reliable internet connection, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the company before applying.

What are the key skills and qualifications needed to thrive in the Home Based Chat Support position, and why are they important?

To thrive as a Home Based Chat Support professional, you should have strong written communication skills, fast and accurate typing abilities, and preferably a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and basic troubleshooting tools is often required. Patience, problem-solving skills, and the ability to multitask effectively are soft skills that help individuals excel in this role. These competencies are important for efficiently resolving customer inquiries, providing a positive user experience, and managing multiple conversations simultaneously in a remote, digital environment.

How to become an online chat support?

To become an online chat support agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent and may provide training on specific tools or protocols. Having a calm, professional demeanor and the ability to multitask are important for success in this role.

What is a Home Based Chat Support job?

A Home Based Chat Support job involves assisting customers via chat or messaging platforms from a remote location. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing product or service information. This role requires strong communication skills, multitasking ability, and proficiency in typing. It is commonly offered by e-commerce sites, tech companies, and service providers. Many positions offer flexible schedules, making them ideal for those seeking work-from-home opportunities.

How much do Amazon chat agents make?

Amazon chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timings. Some roles may also include performance bonuses or benefits, and strong communication skills are essential for success in this customer service position.
What are the most commonly searched types of Chat Support jobs in Rochester, MI? The most popular types of Chat Support jobs in Rochester, MI are:
What are popular job titles related to Home Based Chat Support jobs in Rochester, MI? For Home Based Chat Support jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Home Based Chat Support jobs in Rochester, MI look for? The top searched job categories for Home Based Chat Support jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Home Based Chat Support jobs? Cities near Rochester, MI with the most Home Based Chat Support job openings:
Home Based Coordinator

Full-time

Posted 19 days ago


Job description

POSITION SUMMARY: 

The Home-based Coordinator will assist in program development, marketing, staff training and service monitoring for the clinic’s home-based program. This position will take the lead role in coordinating the activities of the home-based team as well as collecting and report all necessary data to the supervisor. This position will also maintain a caseload with children in our home-based services. 

EDUCATION AND / OR EXPERIENCE:

  • Master’s degree in social work, psychology or other related human service field required. 
  • Registration/licensure as a social worker, counselor, or psychologist in the State of Michigan required.     
  • At least two years direct clinical experience in providing home-based services to families and youth required. This includes assessment, intervention, and treatment planning. 

DUTIES AND RESPONSIBILITIES:

  • Work as part of an interdisciplinary team to provide assessment, treatment and support to youth and families in homebased programming. 
  • Provide anticipatory guidance to other professionals working with the homebased population. This includes training, technical assistance, and monitoring and coordination of assessments and interventions for children.
  • Provide comprehensive assessments, treatment planning and therapy services with measurable objectives in the home setting. Provide support and crisis intervention with families involved with the program. 
  • Assist in identification and reduction of cross-system barriers. 
  • Train others to assess the need for insight-oriented therapy versus behavior modification techniques for children.   
  • Identify and work closely with supervisor and staff on program development and client needs. 
  • Develop outcome measures for children in the homebased program. 
  • Work cooperatively as a member of a team with program staff, supervisors, and community referral sources. 
  • Participate in marketing and outreach activities, develop, and maintain referral relationships schools, medical agencies, and other referral sources. 
  • Maintain client files.  Submit timely and accurate documentation of services, billing data and required paperwork. 
  • Monitor program referrals and assignment of caseloads to the homebased program.  Responsible for working with team members, supervisor, child, families, and community contacts in a manner that is conducive to the philosophy and mission of the program and agency. 
  • Participate in individual and group supervision. 
  • Participate in on-going personal and professional development including in-service training, peer review, external workshops, and seminars. 
  • Accept and emulate the mission of SFS. 
  • Assist in finding and directing clients in case of an emergency such as a fire or tornado. 
  • Cooperate in any investigation related to personnel, licensing, accreditation, or other circumstances. 
  • Attend all agency and departmental meetings and training as required. 
  • Adhere to all Lifespan policies and procedures as it relates to documentation, productivity, training requirements, CMH guidelines, and confidentiality. 
  • Perform other related duties as assigned by supervisor or other management. 

COMPETENCIES AND ABILITIES:

  • Knowledge of childhood social, emotional, and cognitive disabilities required along with basic knowledge of behavioral interventions to treat these disabilities. 
  • Willingness to provide group training/education to other professionals required. 
  • Ability to manage multiple priorities, function independently off site and demonstrate good follow through and problem-solving skills. 
  • Ability to demonstrate commitment, caring and respect for children and adults from diverse backgrounds who have multiple needs or problems. 
  • Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and community referral contacts. 
  • Ability to develop treatment plans and coordinate needed services to fulfill plans. 
  • Ability to role model appropriate child-handling techniques to parents and staff. 
  • Development and implementation of Individualized Plan of Service utilizing Person Centered Planning. 
  • Ability to make critical decisions independent of immediate supervision. 
  • Knowledge of community resources and linkages. 
  • Knowledge of theory and intervention with youth and family systems treatment and good understanding of child development, parent/child attachment and common medical and behavioral issues required.  
  • Competence in the delivery of crisis intervention services and in brief and time-limited therapy. 
  • Must be computer literate- fax, email, and Microsoft office at minimum. 
  • Ability to effectively, appropriately, and accurately communicate both orally and in writing. 
  • Ability to meet productivity expectations as assigned by program manager. 
  • Ability and willingness to abide by all Starfish Family Services confidentiality policies. 
  • Ability and desire for personal and professional growth, and skill development. 
  • Ability to demonstrate compassion and sensitivity and to respect the privacy and special needs of our clients. 
  • Ability to give and receive constructive feedback. 
  • Must have a commitment to the welfare of the children and families the program serves and to the delivery of quality services. 
  • Ability to work flexible hours as needed (i.e., some evening or weekend work is required). 
  • Must have the ability to work with all members of the community regardless of race, age, sex and cultural or ethnic background. 
  • Must maintain professional and ethical standards. 
  • Ability to represent the agency in a professional manner and develop new relationships with other community agencies.

LICENSING AND OTHER REQUIREMENTS: 

  • Must have reliable mode of transportation Must possess a current valid State of Michigan chauffeur’s driver’s license and automobile insurance that is insurable. Must meet SFS and our insurance carrier guidelines for the transportation of children/ clients.

Starfish Family Services is an Equal Opportunity Employer 

EOE/M/F/D/V