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Freelance Email Customer Support Jobs in Rochester, MI

Customer Support Specialist

Detroit, MI · On-site

$17.75 - $24/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Proven experience in customer support or a related role. * Excellent verbal and written ...

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Provide responsive and professional customer support via phone and email, owning inquiries from initial contact through to resolution. * Handle customer inquiries regarding order status, shipping ...

... email, phone, online portals, and website inquiries. You will work with multiple teams to resolve customer support concerns. Additionally, you will learn about NLB's products and applications and ...

Customer Experience Associate

Detroit, MI

$15 - $19.75/hr

Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. * Troubleshoot common technical issues and ...

A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ... You are very good with calendars, e-mail, spreadsheets, word processing, and the internet * Your ...

Communicate accurately and professionally through remote voice calls and emails with a positive ... Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ...

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Freelance Email Customer Support information

See Rochester, MI salary details

$9

$21

$52

How much do freelance email customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for freelance email customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between Freelance Email Customer Support vs Freelance Live Chat Support?

AspectFreelance Email Customer SupportFreelance Live Chat Support
CredentialsBasic customer service skills, communication skillsSimilar credentials, often overlapping with email support
Work EnvironmentRemote, asynchronous communicationRemote, real-time interaction
Industry UsageCommon in e-commerce, SaaS, tech companiesPopular in online retail, tech support, service industries
Search & Comparison IntentOften compared for communication methods and flexibilityCompared for immediacy and interaction style

Freelance Email Customer Support and Freelance Live Chat Support both involve assisting customers remotely. Email support is asynchronous, allowing flexible response times, while live chat offers real-time interaction. Both roles require strong communication skills and are prevalent in similar industries, but differ mainly in communication speed and style.

What are popular job titles related to Freelance Email Customer Support jobs in Rochester, MI? For Freelance Email Customer Support jobs in Rochester, MI, the most frequently searched job titles are:
What cities near Rochester, MI are hiring for Freelance Email Customer Support jobs? Cities near Rochester, MI with the most Freelance Email Customer Support job openings:

Customer Support Specialist

Limitless East Marketing

Detroit, MI • On-site

$17.75 - $24/hr

Full-time

Posted 6 hours ago


Job description

Company Description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description: 

We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine desire to help customers. 

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer issues efficiently by troubleshooting and providing accurate information.
  • Document customer interactions and maintain detailed records in the CRM system.
  • Collaborate with other departments to address and escalate complex problems when needed.
  • Provide product and service information to customers and assist with order processing.
Qualifications

Requirements

  • Proven experience in customer support or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to handle high-pressure situations with patience and professionalism.
  • Familiarity with customer support software and CRM tools.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Skill development and ongoing learning opportunities
  • Exposure to diverse projects and industry experience