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Freelance Email Customer Support Jobs in Rochester, MI

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Customer Service

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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Respond to customer emails and written inquiries in a timely manner. * Research and resolve ... Cross-train in multiple areas of mortgage servicing to support departmental needs. * Maintain ...

Customer Service

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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Respond to customer emails and written inquiries in a timely manner. * Research and resolve ... Cross-train in multiple areas of mortgage servicing to support departmental needs. * Maintain ...

Soble PLC

Client Support Advisor

Farmington Hills, MI

$48K/yr

A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ... You are very good with calendars, e-mail, spreadsheets, word processing, and the internet * Your ...

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site

$36K - $75K/yr

  • Medical

  • Dental

  • Vision

A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ... calendars, e-mail, spreadsheets, word processing, and the internet • Your middle name is "No ...

MERCER AGENCY PLLC

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Client Services Specialist

Grosse Pointe Woods, MI · On-site

$19 - $24/hr

  • Life

  • PTO

Support the onboarding of new clients with a warm, thorough introduction to the agency and their ... Proficiency with standard business technology (email, CRM/AMS platforms, Microsoft Office or ...

MERCER AGENCY PLLC

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Client Services Specialist

Grosse Pointe Woods, MI · On-site

$19 - $24/hr

  • Life

  • PTO

Support the onboarding of new clients with a warm, thorough introduction to the agency and their ... Proficiency with standard business technology (email, CRM/AMS platforms, Microsoft Office or ...

Venteon

Customer Service Specialist

Clarkston, MI · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Email log errors * Maintain the Customer Service OneNote documentation and participate in quarterly reviews with the Customer Service Support Manager. * Learn all Customer Service Specialist ...

Venteon

Customer Service Specialist

Clarkston, MI · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • PTO

Email log errors * Maintain the Customer Service OneNote documentation and participate in quarterly reviews with the Customer Service Support Manager. * Learn all Customer Service Specialist ...

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All JobsEmail Customer Support JobsFreelance Email Customer Support JobsFreelance Email Customer Support Jobs in Rochester, MI

Freelance Email Customer Support information

See Rochester, MI salary details

$9

$21

$52

How much do freelance email customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for freelance email customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between Freelance Email Customer Support vs Freelance Live Chat Support?

AspectFreelance Email Customer SupportFreelance Live Chat Support
CredentialsBasic customer service skills, communication skillsSimilar credentials, often overlapping with email support
Work EnvironmentRemote, asynchronous communicationRemote, real-time interaction
Industry UsageCommon in e-commerce, SaaS, tech companiesPopular in online retail, tech support, service industries
Search & Comparison IntentOften compared for communication methods and flexibilityCompared for immediacy and interaction style

Freelance Email Customer Support and Freelance Live Chat Support both involve assisting customers remotely. Email support is asynchronous, allowing flexible response times, while live chat offers real-time interaction. Both roles require strong communication skills and are prevalent in similar industries, but differ mainly in communication speed and style.

What are popular job titles related to Freelance Email Customer Support jobs in Rochester, MI?

For Freelance Email Customer Support jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Freelance Email Customer Support jobs in Rochester, MI look for?

The top searched job categories for Freelance Email Customer Support jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Freelance Email Customer Support jobs?

Cities near Rochester, MI with the most Freelance Email Customer Support job openings:

Freelance Email Customer Support jobs near you
Infographic showing various Freelance Email Customer Support job openings in Rochester, MI as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,362 per year, or $21.3 per hour.

Customer Support Representative

Autobooks, Inc.

Detroit, MI • On-site

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

The Role: Customer Support Representative
You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the 'people side': building relationships, representing our brand as our CEO would, and delivering outstanding customer service.
Having traits of a 'techie', 'detective', 'investigator', 'teacher', or 'counselor' will serve you well in critically thinking to identify and solve problems and gain callers' trust.
You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP.
Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!
The Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers' needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives

The Requirements:
  • 3 days in the office (Downtown Detroit) , 2 days Remote
  • Thrive in fast-paced environment and are a organized self-starter
  • Ability to help customers with software or hardware - you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities

The Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking

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