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Freelance Email Customer Support Jobs in Rochester, MI

Lucid Motors

Customer Care Specialist (Full-Time)

Southfield, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. * Responding to customer concerns with urgency and ownership for resolutions. * Updating ...

Lucid Motors

Customer Care Specialist (Full-Time)

Southfield, MI · Hybrid

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. * Responding to customer concerns with urgency and ownership for resolutions. * Updating ...

Lucid Motors

Part-Time Customer Care Specialist

Southfield, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. * Responding to customer concerns with urgency and ownership for resolutions. * Updating ...

Lucid Motors

Customer Care Specialist (Full-Time)

Southfield, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. * Responding to customer concerns with urgency and ownership for resolutions. * Updating ...

Lucid Motors

Part-Time Customer Care Specialist

Southfield, MI · Hybrid

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. * Responding to customer concerns with urgency and ownership for resolutions. * Updating ...

Lucid Motors

Part-Time Customer Care Specialist

Southfield, MI · On-site

$21 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. * Responding to customer concerns with urgency and ownership for resolutions. * Updating ...

Blue Wheel Media

Content Strategist (Remote)

West Bloomfield, MI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports Organic Social Specialists and freelance writing resources while collaborating ... Email and SMS * SEO & GEO content * Presentation content * Serve as the final editorial reviewer ...

Blue Wheel Media

Content Strategist (Remote)

West Bloomfield, MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role supports Organic Social Specialists and freelance writing resources while collaborating ... Email and SMS * SEO & GEO content * Presentation content * Serve as the final editorial reviewer ...

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All JobsEmail Customer Support JobsFreelance Email Customer Support JobsFreelance Email Customer Support Jobs in Rochester, MI

Freelance Email Customer Support information

See Rochester, MI salary details

$9

$21

$52

How much do freelance email customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for freelance email customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

What is the difference between Freelance Email Customer Support vs Freelance Live Chat Support?

AspectFreelance Email Customer SupportFreelance Live Chat Support
CredentialsBasic customer service skills, communication skillsSimilar credentials, often overlapping with email support
Work EnvironmentRemote, asynchronous communicationRemote, real-time interaction
Industry UsageCommon in e-commerce, SaaS, tech companiesPopular in online retail, tech support, service industries
Search & Comparison IntentOften compared for communication methods and flexibilityCompared for immediacy and interaction style

Freelance Email Customer Support and Freelance Live Chat Support both involve assisting customers remotely. Email support is asynchronous, allowing flexible response times, while live chat offers real-time interaction. Both roles require strong communication skills and are prevalent in similar industries, but differ mainly in communication speed and style.

What are popular job titles related to Freelance Email Customer Support jobs in Rochester, MI?

For Freelance Email Customer Support jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Freelance Email Customer Support jobs in Rochester, MI look for?

The top searched job categories for Freelance Email Customer Support jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Freelance Email Customer Support jobs?

Cities near Rochester, MI with the most Freelance Email Customer Support job openings:

Freelance Email Customer Support jobs near you
Infographic showing various Freelance Email Customer Support job openings in Rochester, MI as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,362 per year, or $21.3 per hour.

Customer Care Specialist (Full-Time)

Lucid Motors

Southfield, MI • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Lucid Motors rating

7.4

Company rating: 7.4 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

19th of 44 rated automakers

Job description

About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.
As an Automotive EV Technical Support Specialist, also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial.
The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.
This position offers the potential for a hybrid schedule, meaning work-from-home flexibility on Fridays and Saturdays. This option is not guaranteed and is based on individual performance, reliability, and the ability to work independently.
Full time shift hours from 3:30 pm - 12:00 am EDT.
Responsibilities include:
  • Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
  • Responding to customer concerns with urgency and ownership for resolutions.
  • Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
  • Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
  • Improving Existing Processes: Reviewing proposed changes and making recommendations.
  • Testing System Functionality: Ensuring Lucid vehicle components work optimally.
  • Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
  • Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid's information secure and confidential.

Qualifications:
  • Availability to work weekends and support flexible schedules to support customers 365 days of the year.
  • Full time attendance during 3-week training is mandatory
  • 2+ years of experience in technical support and troubleshooting required
  • High school Diploma or GED required
  • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
  • Eagerness to take on new responsibilities.
  • Excellent communication and technical comprehension skills.
  • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
  • Skilled in navigating ambiguity in a high volume, high touch atmosphere.
  • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
  • Familiar with Mac OS
  • Flexibility to work evenings shifts, weekends, or holidays.

Nice to have:
  • Automotive industry or Electric Vehicle (EV) experience highly desired
  • Fluent in multiple languages (Canadian French, Spanish or others).

Base Pay Range (hourly):
$21 - $25 USD
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
INDCC
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

What Lucid Motors employees say

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Workplace

Get the full story on Breakroom

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About Lucid Motors

Sourced by ZipRecruiter

Lucid Motors is a highly innovative electric vehicle manufacturer located in Newark, CA, USA. Primarily engaged in the automotive industry, its mission is to elevate electric vehicles' standing and transform the way people travel. The company was founded in 2007 by Bernard Tse and Sam Weng as Atieva, a name under which it initially focused on battery technology. However, it pivoted towards automotive manufacturing and rebranded as Lucid Motors in 2016. The company is committed to making luxury, sustainable electric vehicles that break norms and set new standards with top-notch technology and engineering. Their mission aligns with their core values, which are centered around innovation, sustainability, and excellence. Notably, Lucid Motors launched the Lucid Air in 2020, an all-electric sedan well-received for its advanced features and impressive mileage.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2007

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