Manage and resolve help desk tickets using a ticketing system (e.g., ServiceNow, Jira, ConnectWise, Zendesk). * Support user account administration, including Active Directory and Microsoft 365.
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Manage and resolve help desk tickets using a ticketing system (e.g., ServiceNow, Jira, ConnectWise, Zendesk). * Support user account administration, including Active Directory and Microsoft 365.
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
Troy, MI · On-site
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
Troy, MI · On-site
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
Troy, MI · On-site
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
Troy, MI · On-site
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Customer Service Representative
$15.25 - $20.50/hr
Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:
Monitor credentialing inbox and Zendesk requests. Organize electronic files and assist with projects. Perform other duties as assigned. What we require you have... High school diploma or equivalent ...
Monitor credentialing inbox and Zendesk requests. Organize electronic files and assist with projects. Perform other duties as assigned. What we require you have... High school diploma or equivalent ...
Monitor credentialing inbox and Zendesk requests. * Organize electronic files and assist with projects. * Perform other duties as assigned. What we require you have... * High school diploma or ...
Monitor credentialing inbox and Zendesk requests. * Organize electronic files and assist with projects. * Perform other duties as assigned. What we require you have... * High school diploma or ...
Credentialing Coordinator
Southfield, MI · On-site
Monitor credentialing inbox and Zendesk requests. * Organize electronic files and assist with projects. * Perform other duties as assigned. What we require you have... * High school diploma or ...
Credentialing Coordinator
Southfield, MI · On-site
Monitor credentialing inbox and Zendesk requests. * Organize electronic files and assist with projects. * Perform other duties as assigned. What we require you have... * High school diploma or ...
Experience working within a ticketing or support system (e.g., Zendesk or similar) * Ability to troubleshoot issues using established processes and documentation * Strong organizational and time ...
Experience working within a ticketing or support system (e.g., Zendesk or similar) * Ability to troubleshoot issues using established processes and documentation * Strong organizational and time ...
Experience working within a ticketing or support system (e.g., Zendesk or similar) * Ability to troubleshoot issues using established processes and documentation * Strong organizational and time ...
Experience working within a ticketing or support system (e.g., Zendesk or similar) * Ability to troubleshoot issues using established processes and documentation * Strong organizational and time ...
Quality Assurance Engineer, Manufacturing
Detroit, MI · Remote
$71K - $92K/yr
Familiar with Zendesk, Asana, SolidWorks, Tableau #LI-Remote
Quality Assurance Engineer, Manufacturing
Detroit, MI · Remote
$71K - $92K/yr
Familiar with Zendesk, Asana, SolidWorks, Tableau #LI-Remote
Asset Protection Specialist
Detroit, MI · On-site
$14.23/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.23 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Asset Protection Specialist
Detroit, MI · On-site
$14.23/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.23 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Asset Protection Specialist
Detroit, MI · On-site
$14.23/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.23 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Asset Protection Specialist
Detroit, MI · On-site
$14.23/hr
... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.23 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...
Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification * Document, track, and monitor problems to ensure a timely resolution ...
Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification * Document, track, and monitor problems to ensure a timely resolution ...
Customer Success Manager
Detroit, MI · On-site
Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office * Experience in customer-facing roles is a plus, such as presales, consulting ...
Quick apply
Customer Success Manager
Detroit, MI · On-site
Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office * Experience in customer-facing roles is a plus, such as presales, consulting ...
Zendesk information
See Rochester, MI salary details
$8K - $8.3K
5% of jobs
$8.3K - $8.6K
5% of jobs
$8.6K - $9K
7% of jobs
$9K - $9.3K
5% of jobs
$9.4K is the 25th percentile. Wages below this are outliers.
$9.3K - $9.6K
5% of jobs
$9.6K - $9.9K
5% of jobs
$9.9K - $10.2K
5% of jobs
The median wage is $10.5K / yr.
$10.2K - $10.6K
13% of jobs
$10.6K - $10.9K
21% of jobs
$10.9K is the 75th percentile. Wages above this are outliers.
$10.9K - $11.2K
13% of jobs
$11.2K - $11.5K
13% of jobs
$8K
$10.2K
$11.5K
How much do zendesk jobs pay per month?
As of Aug 2, 2026, the average monthly pay for zendesk in Rochester, MI is $10,187.92, according to ZipRecruiter salary data. Most workers in this role earn between $9,375.00 and $11,000.00 per month, depending on experience, location, and employer.
What is a Zendesk job?
A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.
What are the common challenges faced by Zendesk Specialists or Administrators, and how can they be addressed?
Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.
What are the key skills and qualifications needed to thrive in the Zendesk position, and why are they important?
To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.
What are the most commonly searched types of Zendesk jobs in Rochester, MI? The most popular types of Zendesk jobs in Rochester, MI are:
What job categories do people searching Zendesk jobs in Rochester, MI look for? The top searched job categories for Zendesk jobs in Rochester, MI are:
- Remote Outdoor
- Temporary Hsn Customer Service
- Second Chance Remote
- Customer Service Manager
- Temporary Nike Customer Service
- Weekend Toyota Customer Service Representative
- No Experience Work From Home Customer Service
- Senior Customer Service Rep Self Storage
- Part Time Mandarin Speaking Customer Service Representative
What cities near Rochester, MI are hiring for Zendesk jobs? Cities near Rochester, MI with the most Zendesk job openings:
Job description
Job Title: Technical Support Specialist
Location: Rochester Hills, MI
Job Type: Full-Time
We are seeking a customer-focused Technical Support Specialist to provide technical assistance and support to end users. The ideal candidate will troubleshoot hardware, software, and network issues, resolve help desk tickets, and ensure timely resolution of IT-related problems while delivering excellent customer service.
Key Responsibilities- Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
- Diagnose and resolve hardware, software, operating system, and network issues.
- Install, configure, and maintain Windows operating systems and Microsoft 365 applications.
- Manage and resolve help desk tickets using a ticketing system (e.g., ServiceNow, Jira, ConnectWise, Zendesk).
- Support user account administration, including Active Directory and Microsoft 365.
- Configure and support mobile devices using Mobile Device Management (MDM) solutions.
- Troubleshoot basic networking issues, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity.
- Set up and deploy new computers, laptops, and IT equipment.
- Document troubleshooting steps, solutions, and technical procedures.
- Escalate complex issues to senior IT staff when necessary.
- Provide outstanding customer service and communicate technical concepts to non-technical users.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2+ years of IT Help Desk or Technical Support experience.
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Experience with Active Directory and user account management.
- Familiarity with help desk ticketing systems.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience supporting desktop hardware, laptops, printers, and mobile devices.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills.
About INA Solution
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Lincolnwood, IL, US
Year founded
2014