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Zendesk Jobs in Rochester, MI (NOW HIRING)

flowcontrol

Customer Service Representative

Troy, MI

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service General Qualifications:

flowcontrol

Customer Service Representative

Troy, MI

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service General Qualifications:

flowcontrol

Customer Service Representative

Troy, MI

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service General Qualifications:

flowcontrol

Customer Service Representative

Troy, MI

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:

flowcontrol

Customer Service Representative

Troy, MI

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:

flowcontrol

Customer Service Representative

Troy, MI

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:

Five Below

Asset Protection Specialist

Detroit, MI · On-site

$14.23/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.23 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

Five Below

Asset Protection Specialist

Highland Park, MI · On-site

$14.23/hr

... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $14.23 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Diligently manage client cases within Zendesk, and communicate any perceived delays to management immediately upon identification * Document, track, and monitor problems to ensure a timely resolution ...

Xometry

Quality Assurance Engineer, Manufacturing

Detroit, MI · On-site

$71K - $92K/yr

Familiar with Zendesk, Asana, SolidWorks, Tableau #LI-Remote Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex ...

Flow Control Group

Customer Service Representative

Troy, MI · On-site

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service Supervisory Responsibilities:

Vaco by Highspring

Product Support Specialist

Troy, MI · On-site

$25 - $30/hr

Salesforce, Jira, Zendesk, or related systems * SaaS onboarding, implementation, or training experience * Application support, incident management, or troubleshooting experience Determining ...

Flow Control Group

Customer Service Representative

Troy, MI · On-site

$15.25 - $20.50/hr

Utilizing ticketing system for communications with internal and external customers (Zendesk) * Work closely with other departments to provide exemplary customer service General Qualifications:

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Zendesk information

See Rochester, MI salary details

$8K

$10.2K

$11.5K

How much do zendesk jobs pay per month?

As of Aug 22, 2026, the average monthly pay for zendesk in Rochester, MI is $10,187.92, according to ZipRecruiter salary data. Most workers in this role earn between $9,375.00 and $11,000.00 per month, depending on experience, location, and employer.

What is a Zendesk?

A Zendesk job typically involves working with the Zendesk customer service platform to manage support tickets, improve customer communication, and optimize workflows. Roles can range from customer support agents using Zendesk daily to administrators and developers customizing the platform for business needs. Responsibilities may include configuring help centers, automating responses, analyzing support metrics, and integrating third-party tools.

What are the key skills and qualifications needed to thrive in the Zendesk position?

To thrive in a Zendesk Specialist or Administrator role, strong customer support experience, expertise in ticketing systems, and analytical problem-solving skills are essential. Familiarity with the Zendesk platform, including ticket routing, workflow configuration, and any relevant certifications, is highly valued. Outstanding verbal and written communication, attention to detail, and a collaborative attitude are key soft skills for succeeding in this position. These competencies ensure effective customer service operations, smooth technical support, and continuous process improvements within customer-centric organizations.

What are the common challenges faced by Zendesk specialists or administrators, and how can they be addressed?

Zendesk Specialists and Administrators often encounter challenges such as handling high ticket volumes, maintaining consistent service quality, and customizing workflows to meet unique business needs. They may also need to integrate Zendesk with other tools or manage complex automations and reporting. To address these issues, successful professionals stay updated on platform updates, actively collaborate with IT and support teams, and leverage Zendesk documentation and community resources. Embracing continuous learning and being adaptable to changing customer service trends will help you thrive in this dynamic role.

Is Zendesk a good place to work?

Zendesk offers roles in customer support, sales, engineering, and product management, often emphasizing a collaborative work environment and opportunities for remote work. Employee reviews highlight a focus on professional development and a positive company culture, though experiences can vary by department. Candidates should consider researching specific teams and roles for a comprehensive understanding.

What are the most commonly searched types of Zendesk jobs in Rochester, MI?

The most popular types of Zendesk jobs in Rochester, MI are:

What are popular job titles related to Zendesk jobs in Rochester, MI?

For Zendesk jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Zendesk jobs in Rochester, MI look for?

The top searched job categories for Zendesk jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Zendesk jobs?

Cities near Rochester, MI with the most Zendesk job openings:

Zendesk jobs near you
Infographic showing various Zendesk job openings in Rochester, MI as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $122,255 per year, or $58.8 per hour.

Customer Service Representative

flowcontrol

Troy, MI

$15.25 - $20.50/hr

Full-time

Re-posted 9 days ago

Job description

Duties and Responsibilities: 

  • Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
  • Provide support for field sales team via quoting, order entry, and order statuses
  • Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
  • Proactively identify issues and provide solutions.
  • Provides suggestions for cost savings, process improvement and enhanced customer service
  • Demonstrates product knowledge proficiency by utilizing all resources available to stay current
  • Utilizing ticketing system for communications with internal and external customers (Zendesk)
  • Work closely with other departments to provide exemplary customer service

 

General Qualifications:

  • Effective individual contributor with the ability to successfully work within a team
  • Excellent oral and written communication skills
  • Communicate and behave in a professional manner at all times
  • Solid organizational skills with the ability to prioritize effectively
  • Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
  • Demonstrated sense of urgency with the ability to meet appropriate deadlines
  • Detail oriented and results focused
  • Commitment to providing exceptional customer service to both internal and external customers
  • Effective time management skills
  • Good mechanical aptitude with the ability to quickly grasp technical information

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