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Remote Zendesk Jobs in Rochester, MI (NOW HIRING)

JLL

Contract Administrator

Detroit, MI · On-site +1

$76K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote, M-F 8 AM - 5 PM Reports to: Senior Director, Division Operations Estimated compensation for ... Experience with Tango software and Zendesk is preferred Please submit your application with an ...

Float Health

Intake Specialist

Detroit, MI · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Float Health

Intake Specialist

Detroit, MI · Remote

$17.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Lorven Technologies

OpCon Admin - Remote

Southfield, MI · On-site +1

Remote Duration: Full Time or Contract * Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12 ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Sterling Heights, MI · On-site +1

$15.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

POCKET NURSE

ERP System Administrator

Farmington Hills, MI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule. * Company-paid life insurance. * Voluntary life, disability, accident, and critical illness insurance options.

All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Rochester, MI

Remote Zendesk information

See Rochester, MI salary details

$65.8K

$103.1K

$144.1K

How much do remote zendesk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote zendesk in Rochester, MI is $103,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,100.00 and $116,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Rochester, MI?

For Remote Zendesk jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Rochester, MI look for?

The top searched job categories for Remote Zendesk jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Zendesk jobs?

Cities near Rochester, MI with the most Remote Zendesk job openings:

Remote Zendesk jobs near you

Quality Assurance Engineer, Manufacturing

Xometry

Detroit, MI • Remote

$71K - $92K/yr

Full-time

Re-posted 23 days ago

Job description

We are hiring Quality Engineers to support our rapid customer growth. Do you thrive on working on the edge? Do you want to transform an industry? This job is for you if your true strength is the ability to prioritize and communicate effectively to get you through even the most demanding of situations.
 
As a Quality Assurance Engineer, you will be part of a fast-moving team of engineering professionals who solve quality assurance problems for customized parts. The QA Engineer is responsible for assisting the Senior Director in developing the quality system following corporate policies, goals and objectives and the requirements of AS9100.

Process and Quality Assurance:

  • Enhance Supplier Quality Culture by leading or participating in process improvement projects to further develop the quality programs and procedures - Setting our Global Partner Network up for success
  • Utilizes appropriate quality tools (lean and Sigma) to help resolve issues related to non-conformances and Customer RMA's
  • Manages supplier related NCR/SCAR/CAR activities to ensure timely administration of activities and records
  • Ensure compliance with company policies, practices, procedures and work rules to support and maintain an AS9100-compliant Quality Management
  • Analyze non-conformance trends to evaluate effectiveness of corrective actions
  • Problem solve and follow up on troubled orders to improve supplier quality.
  • Apply engineering knowledge on supplier manufacturing to ensure quality hardware meets customer requirements
  • Assess the impact of manufactured part rejections; communicate with suppliers to work through problems and resolve case
  • Participate in QA and RMA Meetings (Live Reviews)
  • Oversee internal production of products from a quality perspective
  • Monitor and review quality metrics for publication
  • Assist with onsite Customer Audits
  • Support Quality Management System requirements
  • Aid Quality Control Lab as necessary

Teamwork, Collaboration and Safety:

  • Interface with Design Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer quality and satisfaction
  • Effectively communicate with all key stakeholders, including suppliers, internal/external customers, and leadership
  • Participate and provide input on initiatives to simplify and automate complex processes
  • Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
  • Work with internal customers to implement quality measures
  • Support all Continuous Improvement activities

Qualifications:

  • Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred
  • Minimum of 4-6 years of experience in engineering, quality role, or equivalent
  • Minimum of 4-6 years of experience in supplier-facing role or equivalent
  • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements
  • Capable of performing root cause analysis and identifying solutions to complex problems
  • A self-starter who can drive actions to completion
  • Strong organizational skills and the ability to work in a dynamic environment
  • Able to multitask, meet deadlines and support all supplier quality field activities
  • Experience with DFMEA/PFMEA and DFM/DFQ
  • Strong manufacturing knowledge
  • Able to read and interpret CAD Models & Drawings
  • Strong time management/project management capabilities
  • Understanding of Six Sigma methodologies
  • Knowledge of Process Certification/Process Robustness
  • Superior analytic and articulation skills

Preferred Qualifications:

  • Six Sigma Black Belt Certification
  • ASQ Certification
  • Educated in statistics / BIG Data
  • Use of GD&T quality lab equipment
  • Familiar with Zendesk, Asana, SolidWorks, Tableau

#LI-Remote

Xometry logo

About Xometry

Sourced by ZipRecruiter

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Gaithersburg, MD, US

Year founded

2013

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