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Part Time Mandarin Speaking Customer Service Representative Jobs in Rochester, MI

Circle K

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Store 4706309: 27248 Van Dyke Ave, Warren, Michigan 48093 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join ...

Circle K

Customer Service Representative

Shelby, MI · On-site

$14.25 - $19.25/hr

... Part time Customer Service Representative We want you to join our team as a Customer Service ... Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and ...

Domino's

Customer Service Representative

Livonia, MI · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's

Customer Service Representative

West Bloomfield, MI · On-site

$14.75 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

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All JobsMandarin Speaking Customer Service Representative JobsPart Time Mandarin Speaking Customer Service Representative JobsPart Time Mandarin Speaking Customer Service Representative Jobs in Rochester, MI

Part Time Mandarin Speaking Customer Service Representative information

See Rochester, MI salary details

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How much do part time mandarin speaking customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for part time mandarin speaking customer service representative in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.
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Part Time Mandarin Speaking Customer Service Representative jobs near you

Part-time Customer Service Representative

Hoover Electric, Plumbing, Heating, and Cooling

Troy, MI • On-site

$18 - $22/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Description:

Part-time Customer Service Representative

At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.

We're currently looking for a Customer Service Representative to serve as the first point of contact for our customers. In this role, you'll help create an exceptional customer experience by providing outstanding service over the phone, accurately managing customer information, and supporting our internal operations. Your professionalism, communication skills, and attention to detail will help ensure every customer interaction reflects the Hoover standard.

At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with a company that treats employees like family and delivers the quality our community depends on.


Compensation & Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay


Tools & Support

• Consistent Weekly Work Schedule (Monday–Friday with occasional Saturdays)
• Ongoing Technical and Professional Development Training
• Supportive Team Environment with Advancement Opportunities
• Modern Customer Management Software and Systems
• NB Fitness Discount


Responsibilities

• Answer all inbound calls using company-approved scripts, policies, and service standards
• Accurately enter and maintain customer records within company software
• Monitor and respond promptly to voicemails, emails, and marketing-generated leads
• Notify dispatch immediately of canceled appointments to maximize schedule efficiency
• Meet daily Customer Service Representative Key Tracking Indicators (KTIs) and submit weekly performance updates
• Make outbound calls to VIP Maintenance Plan members to schedule prepaid maintenance visits
• Resolve customer questions and concerns professionally, escalating issues when appropriate
• Ensure all documentation, forms, and payments are completed accurately and submitted on time
• Work collaboratively with dispatch, technicians, and management to deliver an exceptional customer experience


Performance Expectations

• Answer 30–60 inbound calls per day with professionalism and efficiency
• Maintain a booking efficiency of at least 85%
• Schedule a minimum of 10 VIP prepaid maintenance visits each month
• Maintain accurate customer records and complete documentation with minimal errors
• Create positive customer experiences that generate loyalty, referrals, and positive reviews
• Demonstrate reliability, accountability, and professionalism in every customer interaction


Desired Traits

• Positive, dependable, and accountable with a strong work ethic
• Professional communicator with exceptional customer service skills
• Coachable, team-oriented, and eager to learn and grow
• Organized with strong attention to detail and excellent time management skills
• Calm problem solver who remains composed in fast-paced situations
• Confident and comfortable asking for the appointment while helping customers find the best solution
• High-energy team player who contributes positively to Hoover's culture
• Committed to delivering an outstanding customer experience on every interaction

Requirements:

· 1–2 years of experience in a call center or customer-facing administrative role

· Excellent verbal and written communication skills

· Attention to detail and organizational skills

· Proficient in Microsoft Office and/or Service Titan experience is a plus

· Ability to multitask and remain calm under pressure

· Customer-first mindset with a proactive, solution-oriented approach