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On Call Amazon Customer Service Representative Jobs in Rochester, MI

Johnson Service Group

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Customer Service Representative

Auburn Hills, MI · On-site

$25 - $26/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Refloor

Customer Service Representative (CSR)

Troy, MI

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Northwood, Inc.

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CUSTOMER SERVICE REPRESENTATIVE

Detroit, MI · On-site

$15/hr

The Customer Service Representative is responsible for performing all tasks relevant to in-house ... on-call responsibilities * · Other related duties assigned by the Program Manager/Assistant ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsOn Call Amazon Customer Service Representative JobsOn Call Amazon Customer Service Representative Jobs in Rochester, MI

On Call Amazon Customer Service Representative information

See Rochester, MI salary details

$9

$16

$24

How much do on call amazon customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for on call amazon customer service representative in Rochester, MI is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.69 per hour, depending on experience, location, and employer.

Does Amazon really hire people to work from home?

Amazon offers remote customer service representative positions, including on-call roles, which allow employees to work from home. These jobs typically require a computer, internet connection, and flexible scheduling, and they are part of Amazon's broader customer support operations.

How much do Amazon remote customer service reps make?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often involves flexible schedules and requires strong communication skills, with some positions offering additional benefits or performance-based incentives.

Will Amazon pay you $28 an hour to work from home?

Amazon customer service representatives working from home typically earn between $15 and $20 per hour, depending on experience and location. While some roles or overtime may increase pay, $28 an hour is higher than the standard rate for this position. Compensation varies based on the specific role, shift, and performance bonuses.

What is the difference between On Call Amazon Customer Service Representative vs Amazon Customer Service Associate?

AspectOn Call Amazon Customer Service RepresentativeAmazon Customer Service Associate
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote, flexible hours, on-call basisRemote or on-site, regular shifts
Employer & IndustryAmazon, e-commerce customer support

The On Call Amazon Customer Service Representative typically works on a flexible, on-demand basis, handling customer inquiries as needed, often remotely. In contrast, the Amazon Customer Service Associate usually works scheduled shifts, either remotely or on-site, providing consistent support. Both roles require similar credentials and industry experience, but differ mainly in scheduling and work flexibility.

Does Amazon hire remote customer service representatives?

Amazon regularly hires remote customer service representatives, including for on-call roles, and these positions often require strong communication skills and the ability to work independently. Remote customer service jobs at Amazon typically involve handling customer inquiries via phone, chat, or email and may require specific equipment or training. Availability of remote roles can vary based on location and business needs.
What are the most commonly searched types of Amazon Customer Service Representative jobs in Rochester, MI? The most popular types of Amazon Customer Service Representative jobs in Rochester, MI are:
What are popular job titles related to On Call Amazon Customer Service Representative jobs in Rochester, MI? For On Call Amazon Customer Service Representative jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching On Call Amazon Customer Service Representative jobs in Rochester, MI look for? The top searched job categories for On Call Amazon Customer Service Representative jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for On Call Amazon Customer Service Representative jobs? Cities near Rochester, MI with the most On Call Amazon Customer Service Representative job openings:
On Call Amazon Customer Service Representative jobs near you
Infographic showing various On Call Amazon Customer Service Representative job openings in Rochester, MI as of July 2026, with employment types broken down into 20% Locum Tenens, 68% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $34,561 per year, or $16.6 per hour.
Customer Service Representative

Customer Service Representative

Johnson Service Group

Auburn Hills, MI • On-site

$25 - $26/hr

Contractor

Posted 10 days ago

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Job description

This position is hybrid 4 days in the office and 1 day from home office. (subject to change) per the Company.
Responsibilities:
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers’ needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Key responsibilities:

  • Customer Engagement and Order Management
  • Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
  • Build working relationships with commercial team partners to exceed customer expectations
  • Analyze customer ordering patterns to anticipate customer needs
  • Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont)
  • Respond to customer inquiries and complaints in a timely manner
  • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
  • Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
  • Quickly identify and own resolution of customer issues
  • Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
  • Make decisions for customers’ return following a quality complaint within their assigned Delegation of Authority (DOA) limit
  • As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Johnson Service Group

Sourced by ZipRecruiter

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 39 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Westmont, IL, US

Year founded

1984

Social media

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