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Mandarin Speaking Customer Service Representative Jobs

Adyen

Account Manager-Mandarin Speaking

New York, NY

... customer relationship and provide best-in-class service. In this role, you'll contribute to our ... This role will support a portfolio of Mandarin-speaking enterprise clients, requiring professional ...

Adyen

Account Manager-Mandarin Speaking

New York, NY · On-site

... customer relationship and provide best-in-class service. In this role, you'll contribute to our ... This role will support a portfolio of Mandarin-speaking enterprise clients, requiring professional ...

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How much do mandarin speaking customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for mandarin speaking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mandarin Speaking Customer Service Representative, and why are they important?

To thrive as a Mandarin Speaking Customer Service Representative, you need fluency in Mandarin and English, strong communication skills, and prior experience in customer service or a related field. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent problem-solving abilities, patience, and cultural sensitivity help candidates stand out in this role. These competencies are crucial for delivering effective support, ensuring customer satisfaction, and bridging language or cultural gaps.

What does a Mandarin Speaking Customer Service Representative do?

A Mandarin Speaking Customer Service Representative assists customers by answering inquiries, resolving issues, and providing information in both Mandarin and English. They typically work for companies that have Mandarin-speaking clients or customers, ensuring clear communication and quality support. Their responsibilities include handling phone calls, emails, or chat messages, processing orders, and addressing concerns to maintain customer satisfaction.

How does a Mandarin Speaking Customer Service Representative typically collaborate with other departments to resolve customer issues?

Mandarin Speaking Customer Service Representatives often work closely with teams such as technical support, billing, and sales to address complex customer inquiries. When a customer issue goes beyond standard troubleshooting, representatives gather necessary information and coordinate with relevant departments to ensure a thorough and timely resolution. Regular meetings and clear communication channels help streamline this collaboration, allowing representatives to advocate for the customer's needs while keeping all parties informed. This teamwork not only enhances customer satisfaction but also provides valuable insights for process improvements.
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Mandarin Speaking Customer Service Representative jobs near you

Customer Support Mandarin Speaker

Cross Border Talents Recruiting Ltd

Sweetwater, TX

Other

Posted 4 days ago

Job description

About the job Customer Support Mandarin Speaker
Hiring: Mandarin-Speaking Customer Support Executive (On-Site | Visa Support Available)
We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.
Location: On-site
Visa Support: Provided
Employment Type: Full-time
What You'll Do

  • Handle and support Sales Executives' requests while resolving customer issues efficiently
  • Ensure all processes align with pricing guidelines, company policies, and regulations
  • Verify sales information on every interaction to ensure accuracy and compliance
  • Manage and resolve first-level sales escalations
  • Follow up daily on unresolved cases until full resolution
  • Deliver professional and high-quality support to external customers
  • Create a positive, customer-friendly experience through effective communication
  • Provide timely, accurate assistance while maintaining integrity and adherence to SOPs
What We're Looking For
  • Fluent in Mandarin and good command of English
  • Strong verbal and written communication skills
  • Detail-oriented with strong problem-solving ability
  • Ability to handle pressure and manage multiple cases simultaneously
  • Customer-first mindset with a professional attitude
  • Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer
Competitive salary package
Full visa and relocation support
Career growth in an international environment
Structured training and onboarding

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