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Contractual Mandarin Speaking Customer Service Representative Jobs

MCI Careers

AR · On-site

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

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Contractual Mandarin Speaking Customer Service Representative information

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How much do contractual mandarin speaking customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for contractual mandarin speaking customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Contractual Mandarin Speaking Customer Service Representative vs Full-Time Mandarin Customer Support Agent?

AspectContractual Mandarin Speaking Customer Service RepresentativeFull-Time Mandarin Customer Support Agent
Employment TypeTemporary/contract basisPermanent/full-time
Work EnvironmentCall centers, remote, or client sitesOffice or remote
CredentialsMandarin fluency, customer service experienceMandarin fluency, customer service experience
Industry UsageCustomer support, tech, retailCustomer support, tech, retail

The main difference lies in employment status: contractual roles are temporary, often project-based, while full-time roles offer permanent employment. Both roles require similar skills and are used across industries like tech and retail. The choice depends on your preference for job stability versus flexibility.

What cities are hiring for Contractual Mandarin Speaking Customer Service Representative jobs?

Cities with the most Contractual Mandarin Speaking Customer Service Representative job openings:

What are the most commonly searched types of Mandarin Speaking Customer Service Representative jobs?

The most popular types of Mandarin Speaking Customer Service Representative jobs are:

What states have the most Contractual Mandarin Speaking Customer Service Representative jobs?

States with the most job openings for Contractual Mandarin Speaking Customer Service Representative jobs include:

Contractual Mandarin Speaking Customer Service Representative jobs near you

Customer Service Representative (Cantonese or Mandarin Speaking)

Astrana Health, Inc.

Remote

$17.50 - $22/hr

Other

Medical

Posted 2 days ago

New

Job description

Customer Service Representative (Cantonese or Mandarin Speaking)
Department: Member Services
Employment Type: Full Time
Location: 9700 Flair Drive, El Monte, CA 91731
Reporting To: Liliana Felix
Compensation: $17.50 - $22.00 / hour
Description
Job Title: Customer Services Representative
Department: Operations - Member Services
About the Role: Astrana is looking for a Customer Service Representative to join our fast and growing Dynamic team. This position requires speaking fluent in Cantonese or Mandarin to assist with our member population.
What You'll Do
  • Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals
  • Collect Elicit information from members/providers including the problem or concerns and provide general status information
  • Verify authorization, claims, eligibility, and status only
  • All calls carefully documented into Company's customer service module & NMM Queue system
  • Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned
  • Member outreach communications via mail or telephone
  • Assist Member appointment with providers
  • Resolve walk-in member concerns
  • Able to provide quality service to the customers
  • Able to communicate effectively with customers in a professional and respectful manner
  • Maintain strictest confidentiality at all times
  • Specialist termination notifications sent to members
  • Urgent Medicare Authorization Approval - Notification to Medicare members
  • Transportation arrangement for Medicare & Medi-Cal members
  • Outreach Project Assignments
INBOUND CALLS:
  • Member/Provider/Health Plan/Vendor/Hospital/Broker:
  • All calls carefully documented into Company's customer service module
  • Annual Wellness Visit (AWV) - Gift card pick up and schedules
  • Appointment of Representative (AOR) for Medicare Members
  • Attorney / Third Party Vendor calls
  • Authorization status/Modification/Redirection/CPT Code changes/Quantity adds/Explain Denied Auth/Peer to Peer calls/Extend expired auth/Pre-certified auth status/Retro/2ndor 3rd opinion/
  • Conduct 3 way conference call to Health Plan with member
  • Conference call with Providers - Appointments, DME,
  • COVID - 19 related questions (Tests & Vaccines)
  • Direct Member Reimbursement (DMR)
  • Eligibility - Demographic changes: Address/Phone/Fax Changes/Name change
  • Escalated calls from providers/members
  • Health Diary Passport
  • Health Source MSO - Assist & arrange inquiries on Eligibility/Change PCP/Benefit with AHMC
  • HIPPA Consent - Obtain Member Consent verification
  • Inquiries on provider network/provider rosters
  • Lab locations
  • Member & Provider Complaints/Grievances
  • Member bills
  • Miscellaneous calls
  • Pharmacy - Drug/medication pick up and coverage
  • Provide authorization status for Hospital /CM Dept
  • Self-Referral Request for Medicare
  • Return Mail
  • Track Mail Packages/ Certified mail status
  • Translations - Spanish / Chinese
  • Urgent Care / locations/ operations hours
OUTBOUND CALLS:
Member/Provider/Health Plan/Vendor/Hospital/Broker:
  • Assist Case Management on CCS - age in 21 years for change of PCP from Pediatrics to FP/IM
  • Assist Marketing on email inquiries
  • Assist PR/ Elig - Members assigned to wrong PCP/with no PCP status
  • Assisted UM / Medical Directors on urgent member appointment from escalated cases
  • Authorization status response call back
  • Benefits - return call once information is obtained / verified
  • Complaints/Grievances - return calls once resolution is obtained
  • DME - Translation support in Spanish and Chinese to confirm item / appointment set up for DME department
  • Eligibility - return call to providers/labs when member is added to system while waiting at the office.
  • Member bills - return calls once resolution is obtained
  • Member Survey - Annually: every 4thquarter
  • Outreach project from internals - QCIT
  • Resolve walk in members concerns
  • Specialist Termination notification sent to members
  • Transportation arrangement for Medicare / Medi-Cal members
  • Voice mail - return calls back to callers
CONCIERGE SERVICES - ESSENTIALS DUTIES AND REQUIREMENTS:
  • Assist to contact new members/IPA member transfer on new PCP assignment as needed
  • Work group discussions on work status/progress on new member/IPA transfer
  • Update call log and provide daily/weekly status as needed
  • Facilitate members with complex pre-existing conditions, medications, PCP/SPC network reviews
  • Conference call with PCP selection / change
  • Help member to identify member bill status, connect provider with on billing and claim submission
  • Responsible for experience of the membership associated with new member/IPA transfer
  • Responsible for to interact with Health Plan's Customer Service Team to serve new member/IPA transfer
  • Problem Solving complex cases/ brain storm with MS management team for resolution
  • Other duties as assigned
Qualifications
  • High School Diploma or GED
  • Experience using Microsoft applications such as Word, Excel and Outlook
  • Experience working in customer service
  • One year related experience and/or training; or equivalent combination of education and experience
  • You are fluent in Cantonese or Mandarin
You're a great for this role if:
  • You have previous work experience working in a healthcare setting
Environmental Job Requirements and Working Conditions
  • This is a remote role. The home office is aligned with your department at 9700 Flair Drive, El Monte, CA 91731
  • This position is required to work between Monday - Friday at 8:30am to 5:00pm PST.
  • The target pay range for this role is $17.50 - $22.00 per hour. This salary range represents national target range for this role. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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