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Senior Mandarin Speaking Customer Service Representative Jobs

MCI Careers

AR · On-site

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

HORIBA

Field Service Representative

Tempe, AZ · On-site

Field Service Representative Tempe, AZ Are you looking for an exciting career in the semiconductor ... Mandarin language proficiency preferred to support communication with Mandarin-speaking customers ...

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Senior Mandarin Speaking Customer Service Representative information

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How much do senior mandarin speaking customer service representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for senior mandarin speaking customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Mandarin Speaking Customer Service Representative vs Mandarin Customer Service Associate?

AspectSenior Mandarin Speaking Customer Service RepresentativeMandarin Customer Service Associate
CredentialsTypically requires more experience, possibly some leadership skillsEntry-level, basic customer service skills
Work EnvironmentMore complex customer interactions, possibly handling escalationsStandard customer support, routine inquiries
Employer & Industry UsageUsed in industries like finance, tech, and telecom with higher responsibilitiesCommon in retail, hospitality, and entry-level support roles

The Senior Mandarin Speaking Customer Service Representative generally handles more complex issues, requires more experience, and may involve mentoring junior staff. The Mandarin Customer Service Associate typically manages routine customer inquiries. Both roles require Mandarin language proficiency and customer service skills, but the senior role involves greater responsibility and expertise.

What cities are hiring for Senior Mandarin Speaking Customer Service Representative jobs? Cities with the most Senior Mandarin Speaking Customer Service Representative job openings:
What are the most commonly searched types of Mandarin Speaking Customer Service Representative jobs? The most popular types of Mandarin Speaking Customer Service Representative jobs are:
What states have the most Senior Mandarin Speaking Customer Service Representative jobs? States with the most job openings for Senior Mandarin Speaking Customer Service Representative jobs include:
Senior Mandarin Speaking Customer Service Representative jobs near you

French Speaking Customer Service Representative

MCI Careers

AR • On-site

$15 - $16/hr

Full-time

Re-posted 6 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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