Remote Wayfair Jobs in Rochester, MI (NOW HIRING)

Overview

We are seeking a Customer Service Representative (EV Concierge) to support current and prospective electric vehicle (EV) owners. In this role, you will combine customer service, sales, and product support skills to deliver an exceptional experience while building lasting customer relationships.

This is a unique opportunity to work at the forefront of electric vehicle technology, helping customers navigate their EV journey—from product questions to ownership support.

Key Responsibilities

• Serve as a subject matter expert on current and upcoming EV products, features, and related services
• Assist customers via phone (80%), chat, and email (20%) with:
  • Product and feature inquiries
  • Reservations and ordering support
  • Dealership and service coordination
  • Charging solutions and home setup
  • Recall or ownership-related concerns
• Take full ownership of each customer interaction and ensure timely, personalized resolution
• Document customer cases and follow up as needed
• Deliver professional, high-quality service to a wide range of customers, including prospective buyers and internal stakeholders

Required Qualifications

• 1–2+ years of high-volume customer service or call center experience
• Proven ability to handle a high number of calls/cases daily
• Strong communication skills (verbal and written)
• Excellent problem-solving abilities and attention to detail
• Computer proficiency, including typing and navigating multiple systems
• Ability to work independently in a remote environment
• Stable internet connection and a quiet home workspace
• Positive attitude, strong work ethic, and ability to meet deadlines

Preferred Qualifications

• Experience in a call center environment supporting customer inquiries via phone
• Familiarity with electric vehicles or home charging solutions
• Associate’s degree preferred (not required)
• Demonstrated job stability/tenure

Key Skills

• Customer-first mindset with strong interpersonal skills
• Strategic thinking and adaptability
• Ability to quickly learn complex product information
• Strong decision-making and problem-resolution capabilities
• Ability to tailor communication based on customer needs

Work Environment & Schedule

• 100% Remote (equipment provided)
• Must be available to work flexible shifts within:
  • Monday–Friday: 8:00 AM – 12:00 AM EST
  • Saturday–Sunday: 9:00 AM – 9:00 PM EST
• Shift assignments may change based on business needs
• Training: 10 weeks (fully virtual)

Compensation

• Starting pay: $19.00/hour
• Long-term, open-ended contract opportunity with potential for career growth

Why Apply?

This role offers the chance to work with cutting-edge EV technology while building valuable customer service and product expertise. Many team members have transitioned into long-term career opportunities across multiple business areas.

This is a Contract position based out of Warren, MI.

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.