ZipRecruiter

Log In

2

Customer Service Representative Work From Home Jobs in Rochester, MI

HMG Careers

Work From Home Sales Specialist

Leonard, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Almont, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Romeo, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsCustomer Service Representative Work From Home JobsCustomer Service Representative Work From Home Jobs in Rochester, MI

Customer Service Representative Work From Home information

See Rochester, MI salary details

$9

$17

$24

How much do customer service representative work from home jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer service representative work from home in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

More about Customer Service Representative Work From Home jobs

What job categories do people searching Customer Service Representative Work From Home jobs in Rochester, MI look for?

The top searched job categories for Customer Service Representative Work From Home jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Service Representative Work From Home jobs?

Cities near Rochester, MI with the most Customer Service Representative Work From Home job openings:

Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Sales Representative Work From Home

Rochester, MI • On-site, Remote

Symmetry
Finance and Insurance • 1 - 5K employees
Learn more about Symmetryexternal

Full-time, Part-time

Life, Retirement

Re-posted 14 days ago

Job description

Sales Representative Work From Home
Must be authorized to work in the US, no work visas offered at this time
Organization Description:
ABOUT THE COMPANY:
� Listed by Inc. Magazine as one of the 5000 fastest growing companies for the last six years in a row.
� Fastest growing Insurance brokerage firm in the country.
� Earned 'Top Company Culture' by Entrepreneur.com
� A+ rating with the BBB
Company Description: Run buy a former tech CEO, the Griego Group thrives on fostering an entrepreneurial spirit where potential for personal growth and income are unlimited. We believe that generating income is the fuel that builds the life of your dream - however you define success. We know it takes teamwork to make that dream a reality so here at The Griego Group we offer mentorship, support and training from Leaders that have achieved phenomenal success. The decision on how big to grow is completely up to you. We know you have choices. The Griego Group offers you the ability to choose your own path and provides the tools to create the life you desire.
Job Details:
DOES THIS SOUND LIKE YOU:
� Would you prefer to work for yourself but don't know how to do that?
� Is your work schedule controlled by someone else?
� Have you ever thought "I know I can make more money than I do now"?
� Have you seen the promotional path ahead of you and realized that's not at all what you want?
WHO WE ARE LOOKING FOR:
� Tech savvy individuals with an entrepreneurial spirit that want to create a business they love.
� Success-oriented, goal achievers seeking the right opportunity to thrive
� Individuals with a positive outlook ready to do what it takes to succeed
� People open to learning and growing to become the best version of themselves
� Agents that want to be rewarded based on activity and results so if they do more, they make more
� Individuals looking to live anywhere and work anytime while being able to put their family first
� People want to enjoy their work and have fun with others while building the life they desire
WHAT WE DO:
� We help people make sure their debt payments can be made if they pass away and give their loved ones the comfort and security they seek. We also help people secure their retirement income and pay off their debts completely.
HOW WE DO IT
� Every day people respond to our digital ads and request more information on the products we offer. Using our proprietary platform, you'll engage via text with clients and schedule discussions to review their financial information and work with them virtually to pick a product that meets their needs and budget.
Responsibilities:
WHAT WE SELL:
� Mortgage Protection Coverage
� Final Expense products
� Indexed Universal Life insurance to help individuals save for retirement
� Annuities that help clients protect their retirement savings
� Debt Free Life to that helps clients pay off all their debt, including their mortgage.
HOW YOU GET PAID:
� When a policy is approved and issued, you'll get paid directly from our stable of A-Rated insurance carriers.
� This position is 100% commission only.
� Part-time agents target 1-3 sales per week. Full-time sales reps aim for 3-5 sales per week.
� Above average agents make more than that based on activity and results.
� Opportunity to earn a 5% increase in commissions every month for the first 90 days.
WHAT WE OFFER:
� In depth training and one-on-one mentorship to teach you our step-by-step sales system.
� Local and national in-person training to guide you to success.
� Warm leads. No cold calling. We have far more clients to help than agents to help them.
� Proven process that is easy to follow but requires work, consistency and discipline.
� Work from home with a flexible schedule to enjoy your life while you earn.
� A culture that fosters a positive attitude to support and encourage your growth.
Requirements:
� You must have a computer and internet access.
� Life Insurance License required. (We'll guide you through the process if you don't have one.)
� A positive teachable attitude.
The Griego Group | Regional Sales Manager
No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.
SFG0020348
Symmetry Financial Group logo

About Symmetry Financial Group

Sourced by ZipRecruiter

Symmetry Financial Group is a leading insurance marketing organization based in Asheville, North Carolina, USA, specializing in life insurance, mortgage protection, retirement protection, and debt elimination services. The company was established in 2009 by co-founders Brandon Ellison, Brian Pope, and Casey Watkins to cater to families requiring personal protection and financial security. With a nationwide footprint, Symmetry has become a significant player in the insurance and financial services industry. Symmetry Financial Group's mission revolves around making a positive and lasting impact on the families they serve across the nation. It is built around core values which they call 'The Symmetry Way' – Relationships matter, People come first, Family, and Serve others.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Swannanoa, NC, US

Year founded

2009

View All Symmetry Financial Group Jobs

Apply