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Remote Dell Customer Support Jobs in Rochester, MI

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site +1

$36K - $75K/yr

A customer-focused sales background is important, such as in hotel sales, event sales, or luxury ... Flexible hours and remote work are possible after training is completed. During the first 90 days ...

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All JobsDell Customer Support JobsRemote Dell Customer Support JobsRemote Dell Customer Support Jobs in Rochester, MI

Remote Dell Customer Support information

See Rochester, MI salary details

$11

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$42

How much do remote dell customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote dell customer support in Rochester, MI is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Dell Customer Support Representative, and why are they important?

To thrive as a Remote Dell Customer Support Representative, you need strong troubleshooting abilities, product knowledge of Dell devices, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic remote desktop tools is essential for assisting customers efficiently. Excellent communication, patience, and problem-solving skills help you deliver effective and empathetic customer service. These skills ensure quick resolution of technical issues and high customer satisfaction in a remote support environment.

What is Remote Dell Customer Support?

Remote Dell Customer Support refers to a service where support agents assist Dell customers with their technical issues, product inquiries, and troubleshooting needs from a remote location, typically online or over the phone. These support professionals help customers resolve problems related to Dell computers, laptops, peripherals, and software without the need for in-person visits. This role may involve diagnosing technical issues, guiding users through setup and repairs, and providing product information. Remote support is designed to offer quick and convenient assistance to customers, ensuring their devices function smoothly.

What are some common challenges faced by Remote Dell Customer Support representatives, and how can they be addressed?

Remote Dell Customer Support representatives often encounter challenges such as troubleshooting complex technical issues without direct physical access to devices and managing communication across multiple channels (phone, chat, email). Staying updated with Dell's latest products and support protocols is essential. To address these challenges, representatives benefit from ongoing training, clear documentation, and strong collaboration with technical escalation teams. Utilizing Dell’s remote diagnostic tools and maintaining effective communication with both customers and internal teams can greatly enhance problem resolution and customer satisfaction.

What is the difference between Remote Dell Customer Support vs Remote Technical Support Specialist?

AspectRemote Dell Customer SupportRemote Technical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentHome office, call center softwareHome office, diagnostic tools
Employer & IndustryDell, technology and hardware supportVarious tech companies, hardware/software support
Search & Comparison IntentCustomer service roles, support jobsTechnical troubleshooting, IT support roles

Remote Dell Customer Support primarily focuses on assisting customers with Dell products through customer service skills, while Remote Technical Support Specialists handle more technical troubleshooting and diagnostics. Both roles often require technical knowledge, but the Technical Support role demands more specialized certifications. They share similar work environments and are commonly searched for by those seeking remote support jobs in the tech industry.

What are popular job titles related to Remote Dell Customer Support jobs in Rochester, MI? For Remote Dell Customer Support jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Dell Customer Support jobs in Rochester, MI look for? The top searched job categories for Remote Dell Customer Support jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Dell Customer Support jobs? Cities near Rochester, MI with the most Remote Dell Customer Support job openings:
Remote Dell Customer Support jobs near you
Virtual Customer Support Specialist - WFH

Virtual Customer Support Specialist - WFH

American Income Life Insurance Company

Detroit, MI • On-site, Remote

$90K - $120K/yr

Full-time

Posted 15 days ago

Job description

AO Globe Life is hiring experienced professionals to support veterans and their families through virtual benefit consultations. This fully remote role offers schedule flexibility, structured training, and the opportunity to make a meaningful impact-without cold calling or outbound prospecting. All client appointments are warm and pre-qualified.
This position is ideal for professionals who value service, integrity, and long-term relationship building.
Key Responsibilities
  • Host scheduled Zoom consultations with clients
  • Clearly explain supplemental life, accident, and health benefit options
  • Guide clients through enrollment and provide ongoing policy support
  • Maintain accurate digital records while ensuring compliance standards
  • Participate in weekly training sessions, team development calls, and leadership workshops
What We Offer
  • 100% remote position (U.S.-based candidates only)
  • Flexible scheduling with autonomy over your workday
  • Weekly commission-based compensation with vested renewals for long-term growth
  • Pre-qualified client appointments only
  • Comprehensive training and licensing support
  • Equity opportunity at qualifying performance levels
  • Monthly and quarterly performance bonuses
  • Leadership development and advancement pathways
Ideal Candidate Qualifications
  • Experience in benefits advising, sales, financial services, or client support
  • Strong virtual communication and interpersonal skills
  • Organized, coachable, and mission-driven
  • Comfortable using Zoom, CRM systems, and digital documentation platforms
  • A genuine passion for serving veterans and their families
Requirements
  • Authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based laptop or PC with a working webcam
About AO Globe Life
With more than 70 years of history, AO Globe Life partners with unions, credit unions, and veteran-focused organizations to provide supplemental benefits to working families nationwide. Our fully remote infrastructure supports professional growth, ethical service, and long-term career development.
If you are ready to align your career with purpose, flexibility, and growth, we encourage you to apply today.

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