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Airbnb Live Chat Support Jobs in Rochester, MI (NOW HIRING)

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... Partner with customers to resolve issues through phone, email, and live chat * Troubleshoot low to ...

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Proof

1099 Process Server

White Lake, MI · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Novi, MI

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Shelby, MI

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Sylvan Lake, MI

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

Proof

1099 Process Server

Lenox Township, MI · On-site

Proof provides support through a dedicated operational specialist with every serve! Benefits of ... Use our app to accept work, track your earnings, and live chat with clients and Proof ...

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All JobsAirbnb Live Chat Support JobsAirbnb Live Chat Support Jobs in Rochester, MI

Airbnb Live Chat Support information

See Rochester, MI salary details

$35

$61

$75

How much do airbnb live chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for airbnb live chat support in Rochester, MI is $61.95, according to ZipRecruiter salary data. Most workers in this role earn between $42.02 and $73.70 per hour, depending on experience, location, and employer.

What is an Airbnb Live Chat Support?

An Airbnb Live Chat Support job involves assisting guests and hosts in real time through chat. Support agents help resolve booking issues, answer policy-related questions, and provide guidance on Airbnb's platform. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Agents may work remotely or in an office, depending on the company.

What are the typical responsibilities and daily tasks for someone in an Airbnb Live Chat Support role?

As an Airbnb Live Chat Support team member, your daily tasks typically include responding to guest and host inquiries, troubleshooting reservation or payment issues, and providing guidance on Airbnb policies via chat. You’ll often handle multiple conversations at once, requiring you to think quickly and address a range of topics efficiently. Collaboration with other support team members and escalation to specialized departments may also be part of your workload. Regular feedback from supervisors helps you continuously improve your customer service skills and stay updated on platform changes.

What are the key skills and qualifications needed to thrive in the Airbnb Live Chat Support position, and why are they important?

To thrive as an Airbnb Live Chat Support representative, you need strong written communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk or Salesforce and basic knowledge of Airbnb's platform are commonly expected. Empathy, patience, and adaptability help you effectively resolve guest and host concerns in real time. These skills are crucial for maintaining customer satisfaction and upholding Airbnb’s reputation through efficient, high-quality support.

What job categories do people searching Airbnb Live Chat Support jobs in Rochester, MI look for?

The top searched job categories for Airbnb Live Chat Support jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Airbnb Live Chat Support jobs?

Cities near Rochester, MI with the most Airbnb Live Chat Support job openings:

Airbnb Live Chat Support jobs near you
Infographic showing various Airbnb Live Chat Support job openings in Rochester, MI as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $128,863 per year, or $62 per hour.

Customer Support Representative

Autobooks, Inc.

Detroit, MI • On-site

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 hours ago

Job description

The Role: Customer Support Representative
You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the 'people side': building relationships, representing our brand as our CEO would, and delivering outstanding customer service.
Having traits of a 'techie', 'detective', 'investigator', 'teacher', or 'counselor' will serve you well in critically thinking to identify and solve problems and gain callers' trust.
You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP.
Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!
The Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers' needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives

The Requirements:
  • 3 days in the office (Downtown Detroit) , 2 days Remote
  • Thrive in fast-paced environment and are a organized self-starter
  • Ability to help customers with software or hardware - you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities

The Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking

Apply