Benefits:- Competitive salary
- Dental insurance
- Paid time off
- Wellness resources
Higher Ground Integrated Human Services (IHS), Inc.
Position Title:
Agency Broker / Self-Direction Broker
Location:
Albany, NY & Surrounding Capital Region Areas
ย Hybrid/Community-Based Position
Employment Type:
Full-Time / Part-Time Available
About Higher Ground IHS
Higher Ground Integrated Human Services (IHS), Inc. is a person-centered organization dedicated to empowering individuals with developmental disabilities and their families through innovative and community-focused services. We are committed to helping individuals achieve independence, inclusion, and meaningful life goals through quality support services.
Position Summary
Higher Ground IHS is seeking a knowledgeable, organized, and compassionate Agency Broker to support individuals enrolled in New York State OPWDD Self-Direction services. The Agency Broker will assist individuals and families with developing, implementing, and maintaining Self-Direction budgets and services while ensuring compliance with OPWDD regulations and person-centered planning principles.
This role requires strong communication skills, attention to detail, advocacy, and the ability to work collaboratively with families, care managers, Fiscal Intermediaries, and community providers.
Key Responsibilities
- ย Assist individuals and families in understanding OPWDD Self-Direction services and optionsย
- ย Develop and maintain person-centered Self-Direction budgetsย
- ย Support completion and submission of Self-Direction documentationย
- ย Assist with staffing plans, community supports, and individualized goalsย
- ย Coordinate with Care Managers, Fiscal Intermediaries, brokers, and providersย
- ย Monitor budget utilization and service implementationย
- ย Ensure ongoing compliance with OPWDD guidelines and timelinesย
- ย Maintain accurate and timely documentation and case notesย
- ย Support participants with community integration and resource navigationย
- ย Attend Life Plan meetings and interdisciplinary team meetings as neededย
- ย Educate families regarding Self-Direction rules, flexibility, and responsibilitiesย
Qualifications
Preferred:
- ย Experience working with OPWDD Self-Direction servicesย
- ย Knowledge of OPWDD regulations and Medicaid Waiver servicesย
- ย Experience with person-centered planningย
- ย Strong organizational and communication skillsย
- ย Ability to manage multiple cases and deadlinesย
- ย Proficiency in Microsoft Office and electronic documentation systemsย
Minimum Requirements:
- ย High School Diploma or GED requiredย
- ย Associateโs or Bachelorโs degree in Human Services, Social Work, Psychology, or related field preferredย
- ย Valid NYS Driverโs License and reliable transportationย
- ย Ability to travel locally within the Capital Regionย
- ย Background check and required clearancesย
Preferred Experience
- ย Support Broker or Brokerage experienceย
- ย FI or Care Coordination experienceย
- ย OPWDD service documentationย
- ย Community habilitation or employment servicesย
- ย Family support advocacyย
Compensation & Benefits
- ย Competitive pay based on experienceย
- ย Flexible scheduling opportunitiesย
- ย Professional development and trainingย
- ย Supportive team environmentย
- ย Opportunity for growth within the organizationย
Why Join Higher Ground?
At Higher Ground, we believe in empowering both the individuals we support and the staff who make the work possible. Join a mission-driven team focused on innovation, advocacy, and meaningful community impact.