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Help Tech Chat Support Jobs (NOW HIRING)

Deltek, Inc.

Pncpl Support Services Analyst

Herndon, VA

$71K - $125.25K/yr

... to help organizations achieve their purpose. Our market leadership stems from the work of our ... This role provides phone and chat support, troubleshoots functional and technical issues, and ...

Camis

Help Desk Technician III

Ann Arbor, MI · On-site

$48K - $56K/yr

Triage incoming requests, monitor SLAs, and provide backup phone/chat support * Provide ongoing ... Work with diverse technologies and real-world challenges * Collaborate with a supportive ...

Tolan

Product Support Specialist

San Francisco, CA · On-site

$70K - $85K/yr

... helped. We expect this role will evolve to match the needs of our scaling user base and company ... You've supported customers of a tech product or service. We're also open to non-traditional ...

Barn2Door

Customer & IT Support Specialist

Nashville, TN · On-site

$44K - $50K/yr

We offer an all-in-one solution to help Farmers grow and manage their business. Barn2Door provides ... Respond to Buyer and Farmer chat support * Script, record, and publish Learn Center videos to ...

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Help Tech Chat Support information

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$27K

$43.5K

$66K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

More about Help Tech Chat Support jobs
What cities are hiring for Help Tech Chat Support jobs? Cities with the most Help Tech Chat Support job openings:
What states have the most Help Tech Chat Support jobs? States with the most job openings for Help Tech Chat Support jobs include:
What job categories do people searching Help Tech Chat Support jobs look for? The top searched job categories for Help Tech Chat Support jobs are:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 60% Full Time, 33% Part Time, and 6% Contract. Highlights an 54% Physical, and 46% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Customer Support Analyst

Customer Support Analyst

SA Technologies Inc.

Kennesaw, GA • On-site

Contractor

Posted 16 days ago

Job description

Company Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.



Job Description

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Support Analyst 

Location: Kennesaw, Georgia 30144

Duration: 3 Month Contract to Hire


We have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:

  • Strong call center experience
  • SQL 
  • Retail technical support
  • Strong technical skills
  • Active Directory
  • Service Now
  • Excellent multi-tasker (will have 5 or 6 systems working at once)
  • Excellent troubleshooting skills


Duties

  • Answer Inbound ACD Calls:
  • Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)
  • Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)
  • Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)
  • Inbound E-mail support (All Non-Critical Issue Types)
  • Respond to inbound e-mails from customers to the NSC within parameters defined NSC management
  • Inbound Chat Support (All Non-Critical Issue Types)
  • Respond to chats from customers to the NSC within parameters defined by NSC management
  • Additional Duties


Additional Information

All your information will be kept confidential according to EEO guidelines.

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