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Help Desk Support Jobs in Raleigh, NC (NOW HIRING)

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Oakpoint

IT Support Technician

Holly Springs, NC · On-site

$18.50 - $25.50/hr

Associates in computer field with 2 years of help desk support or equivalent years of experience. OR Bachelors in computer field with 1 year of help desk. * Certifications preferred EXPERIENCE:

LC SERVICES 1 LLC

IT Support Technician

Holly Springs, NC · On-site

$18.50 - $25.50/hr

Associates in computer field with 2 years of help desk support or equivalent years of experience. OR Bachelors in computer field with 1 year of help desk. * Certifications preferred EXPERIENCE:

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root ...

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Help Desk Support information

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$12

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$32

How much do help desk support jobs pay per hour?

As of May 29, 2026, the average hourly pay for help desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are popular job titles related to Help Desk Support jobs in Raleigh, NC? For Help Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Raleigh, NC look for? The top searched job categories for Help Desk Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Support jobs? Cities near Raleigh, NC with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
HELP DESK ANALYST

HELP DESK ANALYST

Big Lots

Henderson, NC • On-site

$19 - $26/hr

Full-time

Posted 9 days ago

Big Lots rating

5.2

Company rating: 5.2 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

552nd of 711 rated retailers

Job description

Job Description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
  • troubleshooting hardware, software, and network issues.
  • documenting and tracking incidents.
  • coordinating with internal departments to ensure timely resolution
  • maintaining a high level of professionalism and service quality in all interactions.

Qualifications for this position include:
  • Up to one year of related experience
  • Demonstrated proficiency with Windows software
  • Good communication and analytical skills
  • Ability to work rotating shifts
  • High School diploma or GED
  • Understanding of Variety's cash register systems a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Big Lots employees say

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About Big Lots

Sourced by ZipRecruiter

Big Lots, headquartered in Westerville, Ohio, US, is a distinctive and diversified retail corporation. Operating in the retail industry, the company's core businesses involve offering an extensive range of merchandise such as furniture, seasonal items, consumables, soft home products, electronics, and accessories. Big Lots was founded in 1967 under the name Consolidated Stores Corporation until it was officially renamed Big Lots Inc. in 2001. The corporation's mission focuses on making a difference in the communities they serve by delivering surprising values every day. In line with this, Big Lots takes pride in their continued commitment to responsible retailing which includes their steadfast embrace of their corporate social responsibility.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westerville, OH, US

Year founded

1967

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