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Help Desk Support Jobs in Raleigh, NC (NOW HIRING)

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A ...

Creo

Service Desk Analyst, Level 1

Durham, NC · On-site

$18.50 - $25.25/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk ... Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A ...

Software Technology Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Experience working in a Application/Production Support based (not hardware) help desk environment. - Required - 5 Years * Working knowledge of Social Services and Medicaid programs and systems ...

New

Arete Technologies Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Help Desk Analyst Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing ... This is an Application/Production Support position where the selected candidate will support the NC ...

Leisnoi, Inc.

Help Desk Technician

Durham, NC

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... All employees supporting this contract are considered mission critical and may be required to ...

Cayuse Holdings

Help Desk Agent

Raleigh, NC · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

New

Cardinal Integrated

Tier III Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist ... This is an Application/Production Support position where selected candidates will support the NC ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Raleigh, NC

Help Desk Support information

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$12

$22

$32

How much do help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are popular job titles related to Help Desk Support jobs in Raleigh, NC? For Help Desk Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Raleigh, NC look for? The top searched job categories for Help Desk Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Support jobs? Cities near Raleigh, NC with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Help Desk Support Technician

Help Desk Support Technician

DecisionPoint Corporation

Durham, NC • On-site

$19.25 - $26/hr

Full-time

Posted 23 days ago

Job description

Job Summary:
DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents and assisting customers with hardware and software issues.
Responsibilities:
• The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
• Documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
• Dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
• Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.
• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
• Respond to customer calls concerning general inquiries, providing “how to” assistance for specific problems
• Accept and process virtual call inquires for hardware and software,
• Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
• Close all tickets only when a problem has been resolved to the customer’s satisfaction and all steps to resolve an issue are completely documented in the service tickets.
• Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
• Gather information and follow required diagnostic procedures.
• Adhere to the Standard Operating Procedures (SOP).
Qualifications:
Required:
• Ability to obtain a Public Trust clearance.
• Must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
• Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
• Minimum of one year of IT call center support experience required.
Preferred:
• Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system).
Company:
DecisionPoint Corporation, a Service Disabled Veteran Owned Small Business (SDVOSB), is an innovation thought leader in the Defense and Federal communities. Founded in 2011, the company is headquartered in Gaithersburg, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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