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Help Desk Manager Jobs in Baton Rouge, LA (NOW HIRING)

CLUB4 Fitness

Manager on Duty (MOD)

Baton Rouge, LA · On-site

Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members ... Involved in all front desk related activities including: * Answer phones in a friendly manner and ...

CLUB4 FITNESS

Manager on Duty (MOD)

Baton Rouge, LA

Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members ... Involved in all front desk related activities including: * Answer phones in a friendly manner and ...

Club4 Fitness

Be Seen First

General Manager - Fitness/Gym Operations Manager

Baton Rouge, LA · On-site

$45K - $60K/yr

... Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Club ... Strong sales background helpful. Responsible for the overall sales numbers at the location ...

CLUB4 FITNESS

General Manager

Baton Rouge, LA

Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs) FLSA Status ... Strong sales background helpful. Responsible for the overall sales numbers at the location ...

CLUB4 Fitness

General Manager

Baton Rouge, LA · On-site

Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs) FLSA Status ... Strong sales background helpful. Responsible for the overall sales numbers at the location ...

Carrington

Mortgage Wire Desk, II Analyst

Baton Rouge, LA · On-site

$24 - $33.65/hr

Also participate in treasury/cash management initiatives and projects, such as bank account ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Baton Rouge, LA

Help Desk Manager information

See Baton Rouge, LA salary details

$36K

$80.5K

$119.6K

How much do help desk manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk manager in Baton Rouge, LA is $80,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $73,307 per year, or $35.2 per hour.

Technical Support Specialist

Booth & Associates LLC

Baton Rouge, LA • On-site

Full-time

Posted 23 days ago

Job description

Description:

Occupational Summary: As a Technical Support Specialist, you will serve as one of the primary points of contact for all things IT at Booth & Associates’ six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office. You will also work with the IT Manager to research solutions to IT issues that arise within the company. This position will be in-office.


Position duties include:

· Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.

· Administer and support the latest versions of Windows and engineering software

· Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees

· Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.

· Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)

· Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.

· Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)

· Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues.

· Actively update, maintain and monitor all aspects of computer networks

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Create SOPs for both IT team and employee use for actions, processes, etc.

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Effectively communicate technical concepts to technical and non-technical end-users.

· The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.


Minimum Qualifications:

· Associate degree in Computer Science, Information Technology, Information Security, Networking or any other related field.

· 2 years of applicable experience required

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions

· Familiarity with help desk software’s such as EasyVista and Samange is a plus

· Knowledge of remote access desktop programs and how to use them

· Ability to communicate efficiently with employees to learn more about tickets by asking questions and engaging in conversations

· Experience supporting Windows server environments either through work experience, classwork, or home projects.

· Self-starter that can operate independently, but also collaborate with colleagues across multiple offices


Preferred Skills / Nice to Have:

· Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, and EMTP.

· Experience with PowerShell scripting for automation and systems administration.

· Experience administering Microsoft 365 services, including SharePoint, Azure Active Directory, Teams, etc.

· Understanding of cybersecurity best practices, including MFA, endpoint protection, and vulnerability remediation.

· CompTIA A+, Network+, Security+, Microsoft AZ-900, Microsoft SC-900, or other relevant industry certifications.

Requirements: