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Entry Level Help Desk Jobs in Baton Rouge, LA (NOW HIRING)

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Entry Level Help Desk information

See Baton Rouge, LA salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for entry level help desk in Baton Rouge, LA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.95 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

Can you get a helpdesk job with no experience?

Entry level help desk positions often do not require prior experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

Will IT help desk be replaced by AI?

Entry level help desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI currently cannot fully replicate. While AI tools can assist with routine tasks and knowledge base searches, human help desk staff are essential for complex issues and personalized service.

What job makes $10,000 a month without a degree?

Entry level help desk positions typically do not pay $10,000 a month without experience or specialized skills. High-paying jobs that reach this level often require advanced technical skills, certifications, or experience in fields like software development, sales, or entrepreneurship. Most roles paying this amount without a degree are rare and usually involve significant responsibility or specialized expertise.
What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA? The most popular types of Help Desk jobs in Baton Rouge, LA are:
What are popular job titles related to Entry Level Help Desk jobs in Baton Rouge, LA? For Entry Level Help Desk jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Baton Rouge, LA look for? The top searched job categories for Entry Level Help Desk jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Entry Level Help Desk jobs? Cities near Baton Rouge, LA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,239 per year, or $22.2 per hour.

Help Desk Analyst

Louisiana Workers' Compensation Corporation

Baton Rouge, LA • On-site

$19.75 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers' comp company. We are dedicated to excellence in execution from underwriting to compassionate care of injured workers. Our purpose is to help Louisiana thrive by bettering our state one business and one worker at a time. LWCC has been consistently recognized by industry leaders and named to the Ward's 50® group of top-performing insurance companies, supporting our promise to provide safety, security, and stability to businesses in Louisiana.
Our company offers an excellent benefits package including health, dental, vision, life and disability insurance; a 401(k) savings plan; educational assistance; and an on-site fitness center. LWCC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, sex, age, handicap, Vietnam era or disabled veteran status.
Thank you for your interest in LWCC. We invite you to apply, and a member of our team will review your application. To learn more about us, please visit LWCC.com.
Overview
Under direction of the Enterprise Systems Manager, provides support and provide quality service to users by installing, inspecting, maintaining, troubleshooting, and repairing personal computers, peripherals, network printers, and telecommunication devices. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Documents, tracks, and monitors issues to ensure timely resolution and customer satisfaction and root cause analysis. Assists in statistical gathering, evaluating, and reporting for various networked systems and corporate networks. Performs troubleshooting procedures to identify/correct system technology failures. Assists team efforts to install software and produce new or update existing technical tools, while practicing approved procedures to provide a secure environment.
This is an entry-level classification for Network and/or Systems Professionals. This position spends 50% of its time on help desk functions and 50% on network/system management tasks and projects. It is distinguished from higher classification by its focus, scope, level of responsibility, and experience requirements.
Major Areas of Accountability
  • Provides incident support including responding to incident tickets, resolving problems and, if necessary, conferring with senior staff about complex problems. It is expected that staff at this position will be able to resolve 80% of incident tickets without assistance from senior staff members.
  • Performs hardware/software installations and user requested equipment moves. Provides project coordination and management for these tasks to ensure minimal disruption to client ability to perform work.
  • Maintains user accounts and security consistent with approved IT and Cyber policies and procedures. Adds, modifies, or deletes user accounts in accordance with IT and Cyber standard policies and procedures. Performs regular audits on account status and activities to verify adherence to security standards.
  • Monitoring performance of some network/systems and endpoints.
  • Performs troubleshooting procedures to identify and correct system and network hardware/software errors. Tasks include diagnostics, conferring with senior staff, performing remedial action, updating logs to report the event, and communicating with both the senior staff member and the affected users. Performs incident escalation when warranted.
  • In accordance with IT standards, may install software packages including the actual installation, the creation of installation packages, initializing the license and contact documentation process, and informing the user of progress.
  • Attends and participates in project team meetings when assigned.
  • Presents problems as they are identified, escalates incidents when required and participates in their resolution and documentation of root cause of incidents.
  • Provides backup for the Computer Operator when required.
  • Performs other related duties of a comparable level/type as required.
  • Ability to learn, adapt, and implement new technology.

Personality/Working Style
  • Strong character
    • Alignment with company values, mission, and vision
    • Trustworthy and honest
    • Decisive
    • Curious and persistent
  • Passion for innovation
    • Willingness to learn
    • Adaptive to changing (tolerance for ambiguity)
    • Desire to collaborate to achieve corporate goals
    • Must be able to read and understand technical manuals and specifications
  • Strong communicator
    • Excellent customer service skills, including the ability to communicate well with both technical staff and non-technical end users
    • Effective communication skills
    • Empathetic listener and open-minded
    • Commitment to accountability

Education and Experience
  • Baccalaureate degree in Computer Science or a related field is preferred. In lieu of a degree, a person with a high school diploma, formal technical training, and appropriate work experience may be considered for this position.
  • A candidate with a college degree must have some relevant student or professional work experience in an IT support function. A person qualifying by virtue of experience must have five years of strong, technical work experience in an IT department that supports multiple systems.

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