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Help Desk Assistant Jobs in Baton Rouge, LA (NOW HIRING)

Revel Staffing

IT Help Desk Specialist

Baton Rouge, LA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...

John H. Carter

IT Help Desk

Baton Rouge, LA · On-site

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com Equal Opportunity Employer This employer is required to notify ...

Louisiana State University

Service Desk Analyst 1

Baton Rouge, LA · On-site

$17.75 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Collaborate and assist Service Desk management on operational and continual improvement projects. (30%) Other duties assigned. (10%) Minimum Qualifications: * Bachelor's Degree +LSU values skills ...

REV

Tech Support Specialist

Gonzales, LA · On-site

Willingness to assist/help others * Demonstrates integrity * Maintains ability to work a flexible ... High School Diploma or equivalent GED * 1 year experience working at a help desk and/or in ...

New

Immense Networks

Be Seen First

Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assist with equipment tracking. * Support Microsoft 365 services such as Outlook, Teams, and OneDrive. Requirements: * 0-2 years of experience in an IT support or help desk role. * Foundational ...

KoenAndrews

Be Seen First

IT Desktop Technician

Gonzales, LA · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... § Assist with the installation of required software applications and hardware required by ... Requirements § 1 - 2 years help desk experience. § Knowledge of computer and network security ...

BRO-J EAST LLC

Assistant Instructor

Baton Rouge, LA

$10 - $14/hr

Tumbles is looking for an Assistant coach/instructor who is fun, friendly, and loves to work with ... desk job! - You will help kid's get FIT for the FUN of it!... all while helping to help them build ...

BRO-J EAST LLC

Assistant Instructor

Baton Rouge, LA · On-site

$10 - $14/hr

Tumbles is looking for an Assistant coach/instructor who is fun, friendly, and loves to work with ... desk job! - You will help kid's get FIT for the FUN of it!... all while helping to help them build ...

BRO-J EAST LLC

Assistant Instructor

Baton Rouge, LA · On-site

$10 - $14/hr

Training & development Tumbles is looking for an Assistant coach/instructor who is fun, friendly ... desk job! - You will help kid's get FIT for the FUN of it!... all while helping to help them build ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Baton Rouge, LA

Help Desk Assistant information

See Baton Rouge, LA salary details

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How much do help desk assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk assistant in Baton Rouge, LA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA?

The most popular types of Help Desk jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Help Desk Assistant jobs?

Cities near Baton Rouge, LA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,637 per year, or $20 per hour.

IT Help Desk Specialist

Revel Staffing

Baton Rouge, LA • On-site

$80K - $110K/hr

Full-time

Posted 22 days ago

Job description

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.

Key Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.

Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.

Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.

Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.

Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.

Provide professional, patient, and customer-focused support to users of all technical skill levels.

Assist with basic user account setup, access changes, and application support as needed.

Support increased ticket or call volume during peak periods, system updates, and special projects.

Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Required Qualifications

High school diploma or GED required.

Active HIPAA compliance credential or training required.

1+ year of IT help desk, service desk, technical support, or related experience preferred.

Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.

Strong verbal and written communication skills.

Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.

Strong attention to detail and ability to accurately document support activity.

Ability to handle confidential information with professionalism and discretion.


Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.