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Help Desk Assistant Jobs in Luling, LA (NOW HIRING)

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems. Job Duties and Responsibilities: • Provide end-user support, resolving ...

EDG

Help Desk Technician (2886)

Metairie, LA · On-site

$18.50 - $25/hr

EDG is a corporate company seeking a Help Desk Technician to assist with the installation, support, and maintenance of servers and other company systems. The role involves providing technical ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time ... Record 100% of calls into the incident management system. * Assist in the resolution of problems ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms ... Record 100% of calls into the incident management system. Assist in the resolution of problems and ...

YRCI

Helpdesk Support Representative

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

... Help Desk caller in inquiries. * Execute batch data entry of multiple employee forms into the applicable client system. * Record 100% of calls into the incident management system. * Assist in the ...

sonesta

Front Desk Agent

New Orleans, LA · On-site

$13.25 - $16.50/hr

The employee is expected to work in other areas of the hotel when needed to assist operations to ... T hank everyone Sonesta recognizes that benefits play a vital role in helping ensure the health and ...

Intercontinental

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

Monitor reservations, room assignments, and occupancy levels. * Assist with scheduling and staffing ... We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on ...

New

IHG Army Hotels

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

Monitor reservations, room assignments, and occupancy levels. * Assist with scheduling and staffing ... We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on ...

New

Regent Services

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

Monitor reservations, room assignments, and occupancy levels. * Assist with scheduling and staffing ... We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on ...

New

IHG Hotels & Resorts

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

Monitor reservations, room assignments, and occupancy levels. * Assist with scheduling and staffing ... We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on ...

IHG Hotels & Resorts

Front Desk Supervisor

New Orleans, LA · On-site

$16.25 - $21.25/hr

Monitor reservations, room assignments, and occupancy levels. * Assist with scheduling and staffing ... We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on ...

IHG

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

Monitor reservations, room assignments, and occupancy levels. * Assist with scheduling and staffing ... We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on ...

Blessey Marine

IT Systems Engineer

Elmwood, LA · On-site

Work on projects in support of both in-house and vessel IT systems. * Organize and execute training sessions for non-department employees. * Assist in the support of the Help Desk to ensure ...

Blessey Marine

IT Systems Engineer

Elmwood, LA · On-site

Work on projects in support of both in-house and vessel IT systems. * Organize and execute training sessions for non-department employees. * Assist in the support of the Help Desk to ensure ...

Sonesta International Hotels

Front Desk Agent

New Orleans, LA · On-site

$13.25 - $16.50/hr

The employee is expected to work in other areas of the hotel when needed to assist operations to ... helping ensure the health and financial security of employees and their families. We offer a ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Luling, LA

Help Desk Assistant information

See Luling, LA salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk assistant in Luling, LA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Luling, LA? The most popular types of Help Desk jobs in Luling, LA are:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Luling, LA as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,439 per year, or $19 per hour.

Help Desk Technician

EDG Inc

Metairie, LA • On-site

$18.50 - $25/hr

Full-time

Re-posted 6 days ago

Job description

Industry *Corporate Position Help Desk Technician Req Code 2886 General Location Metairie Primary Responsibilities Requisition Number: 2886
Job Title: Help Desk Technician
Date Opened: 4/6/2026
Location: Metairie
Industry: Corporate
Department: Information Technology
Employment Type: Full-Time Regular
Part-Time Available: No
Eligible for US Work Authorization Sponsorship: No
FLSA Exemption: Non-Exempt
Job Summary:
The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.
Job Duties and Responsibilities:
• Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems; Provide remote support through phone or end-user via phone;
• Set up new hires with equipment and appropriate access to the company's system;
• Troubleshoot issues with equipment like printers, computers and servers
• Assist with the maintenance of the business software applications;
• Assist with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system;
• May confer with database programmers, analysts or other system administrators.
Qualifications (Knowledge, Skills and Abilities):
• High School diploma or the equivalent required;
• Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required;
• Associates' Degree in directly related discipline or current CompTIA Certificates (A+, Network+ and/or Security+) may be considered in lieu of one (1) year of the required experience;
• Tech savvy with working knowledge of office automation products, databases and remote control;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and resolve basic technical issues;
• Proficiency in English;
• Excellent communication skills;
• Customer-oriented and cool-tempered.
Working Conditions:
• Work is primarily conducted in an office environment (Private or Semi-Private Office) but also requires occasional travel to off-site work locations;
• Interaction with other team members, as well as supervisors and client personnel;
• Must be able to wear safety equipment as required by the safety department for personal protection;
• May be required to travel out of town on a periodic basis.
Physical Requirements (With or without Reasonable Accommodation):
• Must be able to lift and carry 20 pounds;
• Sufficient clarity of speech and hearing or other communication capabilities which permits employee to communicate effectively;
• Ability to sit for prolonged periods of time;
• Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations;
• Sufficient manual dexterity which permit the employee to perform routine office duties;
• Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.
This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

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