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Help Desk Assistant Jobs in Luling, LA (NOW HIRING)

Crestline Hotels & Resorts

Front Desk Agent

New Orleans, LA · On-site

$13.25 - $16.50/hr

If you love helping others and enjoy creating positive moments, you'll fit right in here. Overview ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

Hotel Spero

FRONT DESK AGENT

New Orleans, LA · On-site

$13.25 - $16.50/hr

If you love helping others and enjoy creating positive moments, you'll fit right in here. Overview ... Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Luling, LA

Help Desk Assistant information

See Luling, LA salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk assistant in Luling, LA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Luling, LA? The most popular types of Help Desk jobs in Luling, LA are:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Luling, LA as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,439 per year, or $19 per hour.

Front Desk Agent

Sonesta International Hotels Corporation

New Orleans, LA • On-site

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Sonesta International Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

28th of 108 rated hotels

Job description

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.
Job Description
Key Job Functions
  • Greet, register, and assign rooms to guests
  • Maintain adequate supplies at each front desk station
  • Issue room key and provide instructions to Bellperson
  • Maintain updated registration and key files at all times
  • Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
  • Keeps records of room availability and guests' accounts
  • Compute bills, and collect payments
  • Makes and confirm reservations
  • Posts charges such as room, parking, food, liquor or telephone to ensure collection of revenue
  • Assist in reservations or PBX as needed
  • Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
  • Maintain outstanding interpersonal relations with guests and co-workers
  • Contribute to building a positive team spirit
  • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
  • Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest's name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone

Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

What Sonesta International Hotels employees say

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