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Help Desk Assistant Jobs in Luling, LA (NOW HIRING)

Blessey Marine

IT Systems Engineer

Elmwood, LA · On-site

Work on projects in support of both in-house and vessel IT systems. * Organize and execute training sessions for non-department employees. * Assist in the support of the Help Desk to ensure ...

Blessey Marine

IT Systems Engineer

Elmwood, LA · On-site

Work on projects in support of both in-house and vessel IT systems. * Organize and execute training sessions for non-department employees. * Assist in the support of the Help Desk to ensure ...

YRCI

Customer Service Representative, Bilingual

New Orleans, LA · On-site

$15 - $18.75/hr

Answer Insurance Help Desk caller-in inquiries. Operate on an eight (8) hour workday schedule (core ... Record 100% of calls into the incident management system. Assist in the resolution of problems and ...

The Windsor Court

Front Desk Agent

New Orleans, LA · On-site

$13.50 - $17/hr

... assist in emergency procedures as required. - Handle check-ins and check-outs in a friendly ... College coursework in related field helpful. - Experience in a hotel or a related field is ...

Avion Hospitality

Front Desk Agent

New Orleans, LA · On-site

$13.50 - $17/hr

... assist in emergency procedures as required. - Handle check-ins and check-outs in a friendly ... College coursework in related field helpful. - Experience in a hotel or a related field is ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Luling, LA

Help Desk Assistant information

See Luling, LA salary details

$9

$18

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How much do help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk assistant in Luling, LA is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Luling, LA?

The most popular types of Help Desk jobs in Luling, LA are:

What cities near Luling, LA are hiring for Help Desk Assistant jobs?

Cities near Luling, LA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Luling, LA as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,439 per year, or $19 per hour.

IT Systems Engineer

Blessey Marine

Elmwood, LA • On-site

Full-time

Re-posted 20 days ago

Job description

Blessey Marine Services, Inc. owns and operates one of the youngest multi-faceted inland tank barge and vessel fleets in the United States.
We are in search of a IT Systems Engineer for our Harahan, LA location.
SUMMARY DESCRIPTION:
Install andmaintain computer hardware, software, and networking technologies by performingthe following duties.
SUPERVISION:
Reports to: Director of IT
This positionhas no supervisory responsibilities.
ESSENTIAL JOB FUNCTIONS:
Note: All responsibilities listed apply to both "in house" and "motor vessel"systems.
• Verify server functionality, identify potential issues, and work out solutions.
• Manage all servers including:
o File services
o Active Directory, including DHCP and DNS
o Duo administration
o GPO management and implementation
o Printing services
o Citrix Cloud and Prem services administration
o Office 365 online administration and support
o Anti-Virus administration
o SAP on premise
• Review all site Firewalls.
• Review all site-to-site connectivity and identify anomalies.
• Network equipment management includingmonitoring and troubleshooting issues.
• SIP phone system server administration.
o Troubleshoot and repair phone switches, servers, SBCs, telephones, and overhead PA.
o Manage call routing including work group and menu tree configuration.
  • Maintain all information technology systems to ensure optimal access.
  • Review all Server synchronizations and backups.
  • Work help desk including answering the phones and working tickets.
  • Communication with vendors regarding support and projects.
  • Project Management.
  • Be familiar with and troubleshoot all hardware, software and network operating systems.
  • Ensure technology is accessible and equipped with current hardware and software.
  • Create new user system accounts.
  • Provide orientation to new users.
  • Train staff in the potential uses of new and existing technology.
  • Provide individual training and support on request.
  • Maintain current and accurate inventory of technology hardware, software and resources.
  • Create and maintain help desk tickets for required repairs and maintenance.
  • Install workstation, connect, and set up hardware and load all required software.
  • Maintain security of all technology.
  • Identify, strip, and prepare hardware for disposal when appropriate.
  • Work on projects in support of both in-house and vessel IT systems.
  • Organize and execute training sessions for non-department employees.
  • Assist in the support of the Help Desk to ensure operational continuity of user and vessel systems.
  • Perform other related duties as required during working hours.

QUALIFICATIONS:
  • Must be able to read, write and speak clearly in the English language.
  • Transportation Workers Identification Card (TWIC) is required.
  • High school diploma.
  • 3-5 years of working experience within IT Department support.
  • Detailed knowledge of Microsoft workstation operating systems.
  • Experience assisting users with Microsoft applications such as MS Office, Outlook, PowerPoint, Excel & Internet Explorer.
  • Active certification and experience in at least 2 of the following products. M.S. Server, VMware Server, SQL Server & Citrix Server.
  • Hands on experience with LAN/WAN technologies.
  • Excellent problem-solving skills, hardware & software troubleshooting skills and use of remote management systems.
  • Courteous and professional always, especially under stress.
  • Well organized and detail driven with strong interpersonal skills and initiative.
  • Reliable and responsible, able to respond quickly to support calls, on weeknights or weekends.
  • Ability to work in team environment.
  • Aptitude and desire for new knowledge.
  • Ability to read, comprehend and learn.
  • Ability to solve problems, teach others and make decisions on a daily basis.

LANGUAGE SKILLS
Abilityto read, analyze, and interpret general business periodicals, professionaljournals, technical procedures, or governmental regulations. Ability to write reports, businesscorrespondence, and procedure manuals. Ability to effectively present information and respond to questions fromgroups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Abilityto apply concepts such as fractions, percentages, ratios and proportions topractical situations.
REASONING ABILITY
Abilityto define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions inmathematical or diagram form and deal with several abstract and concretevariables.
TRAVEL REQUIREMENTS:
Thisposition requires driving a vehicle as necessary for errands and business-relatedmeetings. Employee and/or applicant must successfully complete a Motor VehicleHistory check and possess and maintain a current valid driver's license intheir state of residence. Travel to vessels and extended out of town trips willbe required.
PHYSICAL REQUIREMENTS
Please go to www.blessey.com to view all physical requirements.
www.blessey.com
Blessey Marine is an Equal Opportunity Employer and Drug Free Workplace.

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