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Help Desk Associate Jobs in Luling, LA (NOW HIRING)

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Corporate Position Help Desk Technician Req Code 2886 General Location Metairie Primary ... role is required; • Associates' Degree in directly related discipline or current CompTIA ...

Help Desk Technician (2886)

Metairie, LA · On-site

$18.50 - $25/hr

Required : • High School diploma or the equivalent required • Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required • Associates ...

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Front Desk Supervisor

New Orleans, LA · On-site

$16.25 - $21.25/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Front Desk Supervisor

New Orleans, LA · On-site

$15.75 - $20.25/hr

... and associates. * Bi-Lingual communications skills a plus * Strong communication skills ... helping ensure the health and financial security of employees and their families. We offer a ...

Required : • Associate's degree, technical certification, or equivalent experience in IT. • 2+ years of help-desk or desktop-support experience. • Working knowledge of Windows, Microsoft 365 ...

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Help Desk Associate information

See Luling, LA salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk associate in Luling, LA is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.88 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Luling, LA? The most popular types of Help Desk jobs in Luling, LA are:
What job categories do people searching Help Desk Associate jobs in Luling, LA look for? The top searched job categories for Help Desk Associate jobs in Luling, LA are:
What cities near Luling, LA are hiring for Help Desk Associate jobs? Cities near Luling, LA with the most Help Desk Associate job openings:
Infographic showing various Help Desk Associate job openings in Luling, LA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,614 per year, or $19.5 per hour.

Help Desk Technician

EDG Inc

Metairie, LA • On-site

$18.50 - $25/hr

Full-time

Re-posted 5 days ago


Job description

Industry *Corporate Position Help Desk Technician Req Code 2886 General Location Metairie Primary Responsibilities Requisition Number: 2886
Job Title: Help Desk Technician
Date Opened: 4/6/2026
Location: Metairie
Industry: Corporate
Department: Information Technology
Employment Type: Full-Time Regular
Part-Time Available: No
Eligible for US Work Authorization Sponsorship: No
FLSA Exemption: Non-Exempt
Job Summary:
The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.
Job Duties and Responsibilities:
• Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems; Provide remote support through phone or end-user via phone;
• Set up new hires with equipment and appropriate access to the company's system;
• Troubleshoot issues with equipment like printers, computers and servers
• Assist with the maintenance of the business software applications;
• Assist with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system;
• May confer with database programmers, analysts or other system administrators.
Qualifications (Knowledge, Skills and Abilities):
• High School diploma or the equivalent required;
• Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required;
• Associates' Degree in directly related discipline or current CompTIA Certificates (A+, Network+ and/or Security+) may be considered in lieu of one (1) year of the required experience;
• Tech savvy with working knowledge of office automation products, databases and remote control;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and resolve basic technical issues;
• Proficiency in English;
• Excellent communication skills;
• Customer-oriented and cool-tempered.
Working Conditions:
• Work is primarily conducted in an office environment (Private or Semi-Private Office) but also requires occasional travel to off-site work locations;
• Interaction with other team members, as well as supervisors and client personnel;
• Must be able to wear safety equipment as required by the safety department for personal protection;
• May be required to travel out of town on a periodic basis.
Physical Requirements (With or without Reasonable Accommodation):
• Must be able to lift and carry 20 pounds;
• Sufficient clarity of speech and hearing or other communication capabilities which permits employee to communicate effectively;
• Ability to sit for prolonged periods of time;
• Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations;
• Sufficient manual dexterity which permit the employee to perform routine office duties;
• Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.
This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.