ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Slidell, LA (NOW HIRING)

TrovaSearch

Level One Help Desk

Mandeville, LA · On-site

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk ... Provide onsite customer support when necessary to resolve issues or assist in onboarding new ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time ... Record 100% of calls into the incident management system. * Assist in the resolution of problems ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms ... Record 100% of calls into the incident management system. Assist in the resolution of problems and ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

... Help Desk caller in inquiries. * Execute batch data entry of multiple employee forms into the applicable client system. * Record 100% of calls into the incident management system. * Assist in the ...

Govcio LLC

Service Desk Technician

MS · On-site

$24.97/hr

Ensure that Tier 1 email team also receives Tier 1 phone support training to assist when email and ... a Helpdesk Institute or Service Desk Institute certification. Certification costs will be ...

New

YRCI

Customer Service Representative, Bilingual

New Orleans, LA · On-site

$15 - $18.75/hr

Answer Insurance Help Desk caller-in inquiries. Operate on an eight (8) hour workday schedule (core ... Record 100% of calls into the incident management system. Assist in the resolution of problems and ...

Lifetime Roofing

Sales Assistant

Slidell, LA · On-site

$15K - $35K/yr

With deep local roots and a reputation for quality, we take pride in helping homeowners protect ... Those looking for a desk job * Anyone unwilling to knock on doors and handle rejection * People ...

Ross

Assistant Store Manager

Slidell, LA · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Slidell, LA

Help Desk Assistant information

See Slidell, LA salary details

$8

$18

$28

How much do help desk assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk assistant in Slidell, LA is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.00 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Slidell, LA?

The most popular types of Help Desk jobs in Slidell, LA are:

What cities near Slidell, LA are hiring for Help Desk Assistant jobs?

Cities near Slidell, LA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Slidell, LA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,571 per year, or $18.1 per hour.

Level One Help Desk

TrovaSearch

Mandeville, LA • On-site

$18 - $24.25/hr

Full-time

Dental, Vision, PTO

Posted 18 days ago

Job description

Level I - Help Desk Tech Support- Melbourne to Vero Beach
Position Summary
The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are documented, resolved, or escalated appropriately. This role suits a technician with some prior support experience who enjoys solving problems and delivering a great client experience.
Job Responsibilities
  • Answer customer calls and tickets, provide first-level support - password resets, Microsoft 365 / Exchange Online assistance (mailbox issues, license and MFA resets), Active Directory account unlocks, desktop application and Windows 10/11 troubleshooting, printer and peripheral issues, VOIP phone support, and basic server tasks.
  • Should have an understanding of basic routing, IP addressing, DHCP, DNS, and wireless terms (SSID, AP, 802.1x, etc.). Familiarity with basic telecom concepts is helpful.
  • Identify, evaluate, and resolve IT-related issues for business customers.
  • Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues.
  • Maintain ownership of follow-up communication with customers to ensure their satisfaction and the full resolution of their open issues.
  • Accurately log and document all activity, including time entries, in the PSA to ensure complete records of issues and resolutions for each account.
  • Assist with new-hire onboarding and offboarding - account provisioning, endpoint setup, and access changes.
  • Follow documented security procedures and operate within client compliance requirements (e.g., MFA enrollment, endpoint protection, and application allowlisting).
  • Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts.
  • Other duties as assigned.

Tools & Environment
  • Hands-on experience with any of the following is a plus; we will train the right candidate on our stack:
  • ConnectWise (PSA and RMM)
  • IT Glue (documentation)
  • SentinelOne (endpoint protection)
  • Duo (multi-factor authentication)
  • ThreatLocker (application allowlisting / zero trust)

Organizational Responsibilities
  1. to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.

Qualifications
  • Technical support experience required - 2+ years of experience as a help desk or technical support technician.
  • Prior MSP (managed service provider) experience a plus.
  • High school diploma required; some college preferred.
  • Working understanding of basic networking concepts (IP addressing, DHCP, DNS, wireless).
  • Desire to assist clients with problem resolution in a courteous, professional manner.
  • Focused, with great attention to detail.
  • Ability to function in a fast-paced, client-focused environment.
  • Ability to travel to local client sites.

Benefits
  1. dental, and vision coverage.
  1. vacation and paid time off (PTO) policy.

 

Apply