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Help Desk Assistant Jobs in Slidell, LA (NOW HIRING)

YRCI

Help Desk Support Representative, Bilingual

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Representative, Bilingual Location New Orleans, LA US (Primary) Job ... Record 100% of calls into the incident management system. * Assist in the resolution of problems ...

New

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time ... Record 100% of calls into the incident management system. * Assist in the resolution of problems ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms ... Record 100% of calls into the incident management system. Assist in the resolution of problems and ...

YRCI

Helpdesk Support Representative

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk caller in inquiries. * Execute batch data entry of multiple employee forms into the applicable client system. * Record 100% of calls into the incident management system. * Assist in the ...

Sonesta International Hotels

Front Desk Agent

New Orleans, LA

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The employee is expected to work in other areas of the hotel when needed to assist operations to ... helping ensure the health and financial security of employees and their families. We offer a ...

Saronic Technologies

Workplace Assistant

New Orleans, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role provides front-desk coverage, visitor management, workplace & facilities support, and ... This position also supports day-to-day office operations and facilities coordination, helping ...

Lifetime Roofing

Sales Assistant

Slidell, LA · On-site

$15K - $35K/yr

With deep local roots and a reputation for quality, we take pride in helping homeowners protect ... Those looking for a desk job * Anyone unwilling to knock on doors and handle rejection * People ...

Ricoh USA, Inc.

Printer Fleet Support Specialist

Mandeville, LA · On-site

$16.25 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... information. * Assist in hot swap tasks needed to ensure users experience stays intact ... High School Diploma (or equivalent) with additional education preferred. * IT Help Desk Support ...

Ricoh USA, Inc.

Printer Fleet Support Specialist

Mandeville, LA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... information. * Assist in hot swap tasks needed to ensure users experience stays intact ... High School Diploma (or equivalent) with additional education preferred. * IT Help Desk Support ...

SCP Distributors LLC

PC Technician I

Covington, LA · On-site

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A professional ITTechnician withexperience inalarge company enterprise support role, help desk ... Working knowledge ofTeamViewer, VNC, and other remote assistant services * Must be able to document ...

Poolcorp

PC Technician I

Covington, LA · On-site

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A professional ITTechnician withexperience inalarge company enterprise support role, help desk ... Working knowledge ofTeamViewer, VNC, and other remote assistant services * Must be able to document ...

Pool Corporation

PC Technician I

Covington, LA · On-site

$15.75 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A professional IT Technician with experience in a large company enterprise support role, help desk ... Working knowledge of TeamViewer, VNC, and other remote assistant services * Must be able to ...

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Help Desk Assistant information

See Slidell, LA salary details

$8

$18

$28

How much do help desk assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk assistant in Slidell, LA is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Slidell, LA?

The most popular types of Help Desk jobs in Slidell, LA are:

What cities near Slidell, LA are hiring for Help Desk Assistant jobs?

Cities near Slidell, LA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Slidell, LA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,571 per year, or $18.1 per hour.

Help Desk Support Representative, Bilingual

YRCI

New Orleans, LA • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.
Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation
These are the driving forces that make YRCI more than just your next job. Let's build your career together.
Job Title
Help Desk Support Representative, Bilingual
Location
New Orleans, LA US (Primary)
Job Type
Full-time
Position Benefits
As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
Exemption Type
Non-Exempt
Education
High School Diploma
Job Description
  • Answer Insurance Help Desk caller-in inquiries.
  • Operate on an eight (8) hour workday schedule (core hours, 7:30AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues or trends.
  • Ensure complete client satisfaction.

Job Requirements
  • Must be bilingual, fluent in both English and Spanish.
  • Multitask and effectively plan and organize work.
  • Strong communication skills.
  • Interpret and apply regulatory material.
  • Communicate effectively, both orally and in writing.
  • Keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.

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