ZipRecruiter

Log In

2

Remote Help Desk Jobs in Slidell, LA (NOW HIRING)

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Slidell, LA

Remote Help Desk information

See Slidell, LA salary details

$11

$20

$29

How much do remote help desk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote help desk in Slidell, LA is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Slidell, LA? The most popular types of Help Desk jobs in Slidell, LA are:
What are popular job titles related to Remote Help Desk jobs in Slidell, LA? For Remote Help Desk jobs in Slidell, LA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Slidell, LA look for? The top searched job categories for Remote Help Desk jobs in Slidell, LA are:
What cities near Slidell, LA are hiring for Remote Help Desk jobs? Cities near Slidell, LA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Product Support Engineer Apprentice

Product Support Engineer Apprentice

Revelry Labs

New Orleans, LA • On-site, Remote

Full-time

Posted 4 days ago

New

Job description

About the Role
This role offers the opportunity to learn how to help customers succeed with our AI products while building the software behind them, working alongside experienced engineers and our client solutions team. You'll pair closely with mentors while gradually taking on more ownership in both technical implementation and partner-facing work.
This apprenticeship is for someone who wants to connect software development with customer impact. You'll work alongside customers, experienced engineers, and product managers to turn client feedback into useful product improvements and help shape the solutions being built.
Skills You'll Strengthen:
  • Customer Support & Engagement: Work directly with customers to understand their needs, answer their questions, and help them get value from the product, with guidance from experienced teammates.
  • Software Development: Build, test, and iterate on features within real production systems, contributing to codebases using modern frameworks and best practices.
  • Troubleshooting & Diagnosis: Investigate issues, find the root cause, and help implement fixes, learning how to weigh options with help from senior team members.
  • Communication: Clearly communicate to teammates and customers, adapting your messages to technical and non-technical audiences.
  • Collaboration: Participate in stand-ups, pairing sessions, and project discussions, contributing ideas and learning how high-performing teams operate.
  • Problem Solving: Debug issues, investigate system behavior, and develop structured approaches to diagnosing problems in unfamiliar environments.
  • Ownership: Take responsibility for assigned work, follow through to completion, and proactively surface risks or uncertainties early.
  • Onboarding & Training: Help new customers get set up and comfortable with the product, and support them through updates and new features.

We are looking for candidates who:
  • Are interested in AI and how it can be applied to real products, workflows, and customer problems.
  • Have experimented with AI tools, APIs, or workflows, or are eager to learn how to build with them responsibly.
  • Are looking to grow as both a developer and as a contributor within various parts of the software development process, including discovery and collaborative design
  • Are energized by solving real-world problems.
  • Enjoy helping people, and stay patient and calm when a customer is stuck or frustrated.
  • Are comfortable communicating with colleagues and customers.
  • Are comfortable exploring new AI capabilities, asking good questions about limitations, and iterating as the technology evolves.
  • Are curious about both the "why" behind a problem and the "how" behind a solution.
  • Show strong follow-through.

Qualifications
  • Foundational experience with web technologies (HTML, CSS, JavaScript).
  • Exposure to at least one programming language or framework (e.g., Elixir, Node.js, React, Python, Ruby).
  • Understanding of how web applications work (client/server, APIs, databases).
  • Experience working on projects (school, bootcamp, personal, or professional) where you built or significantly contributed to a functional product.
  • Ability to read, navigate, and understand existing code, even if you didn't write it.
  • Excellent communication skills, including active listening, and the ability to translate technical detail into clear, practical language for different audiences.

Nice to Have
  • Familiarity with Git and collaborative software development workflows (pull requests, code reviews).
  • Exposure to AI tools, LLMs, or AI-assisted development workflows.
  • Interest in building AI into products, including prompt-based experiences, agents, retrieval workflows, or automation.
  • Experience evaluating or testing AI outputs for quality, reliability, and user impact.
  • Experience working with external stakeholders (clients, users, or cross-functional teams).
  • Experience in a customer support, help desk, or service role.
  • Interest in consulting, product thinking, or customer-facing engineering roles.

Location
This is a Louisiana-based remote role. Candidates must reside in Louisiana to be considered.
Compensation
The compensation for this 3-month apprenticeship will be $1,200 biweekly
Benefits & Perks
  • Paid apprenticeship program with hands-on project experience
  • Mentorship from experienced engineers and technical leaders
  • Opportunity to possibly transition into a full-time role upon successful completion
  • Company-provided MacBook Pro
  • Flexible work environment
  • Exposure to a wide range of technologies, industries, and real-world challenges

Company Culture
We live our Core Values every day. We communicate openly, often, and with empathy. We trust each other to perform the tasks we've been assigned and share challenges early. We apply pragmatic ingenuity to build things better, foster a harmonious work-life balance, continuously invest in improvement, and take the time to celebrate our victories.
Revelry Labs provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Apply