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Remote Help Desk Jobs in Baton Rouge, LA (NOW HIRING)

Aledade

Operations Specialist, Louisiana

Port Allen, LA · On-site +1

Prolonged periods of sitting at a desk and working on a computer #LI-AM1 Who We Are: Aledade, a ... If you want to help create a health care system that is good for patients, good for practices and ...

Aledade

Operations Specialist, Louisiana

Slaughter, LA · On-site +1

Prolonged periods of sitting at a desk and working on a computer #LI-AM1 Who We Are: Aledade, a ... If you want to help create a health care system that is good for patients, good for practices and ...

Aledade

Operations Specialist, Louisiana

Slaughter, LA · Remote

Prolonged periods of sitting at a desk and working on a computer #LI-AM1 Who We Are: Aledade, a ... If you want to help create a health care system that is good for patients, good for practices and ...

All JobsRemote Help Desk JobsRemote Help Desk Jobs in Baton Rouge, LA

Remote Help Desk information

See Baton Rouge, LA salary details

$12

$22

$32

How much do remote help desk jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote help desk in Baton Rouge, LA is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

Is it possible to get a remote help desk job?

Yes, remote help desk jobs are widely available and often require technical skills, customer service abilities, and familiarity with remote communication tools. Many companies offer remote positions that may require certifications like CompTIA A+ or ITIL, and they typically involve troubleshooting software, hardware, and network issues from a remote location.

What jobs pay $10,000 a month without a degree?

Remote Help Desk roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in this range often require advanced technical expertise, certifications, or experience in fields like software development, cybersecurity, or sales, which can sometimes be achieved without a traditional degree. Freelance consulting, sales, or technical support roles with high commissions or bonuses may also reach this income level.

How can I make 2000 a week working from home?

A remote help desk role can potentially pay $2,000 or more per week with high-level experience, specialized skills, and certifications such as CompTIA A+ or ITIL. Earning this income often requires working full-time, handling multiple clients, or providing premium support services, possibly including overtime or on-call work.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing help desk professionals to focus on more complex problems. However, AI does not fully replace help desk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support jobs like remote help desk positions.
What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA? The most popular types of Help Desk jobs in Baton Rouge, LA are:
What are popular job titles related to Remote Help Desk jobs in Baton Rouge, LA? For Remote Help Desk jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Baton Rouge, LA look for? The top searched job categories for Remote Help Desk jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Remote Help Desk jobs? Cities near Baton Rouge, LA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 7% Part Time, 18% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,239 per year, or $22.2 per hour.
Data Specialist, ESRD, Hybrid or Remote, MS or TX

Data Specialist, ESRD, Hybrid or Remote, MS or TX

Alliant Health Solutions, Inc.

Baton Rouge, LA • Remote

Full-time

Posted 10 days ago

Job description

Alliant Health Solutions, a "Best Place to Work" and "Healthiest Employer", seeks a Data Specialist, End Stage Renal Disease (ESRD)

The data specialist reports to the Data Manager, ESRD, and supports all operational activities related to the End Stage Renal Disease Quality Reporting System (EQRS) and associated Center’s for Medicaid & Medicare Services (CMS) data requirements. This role provides direct technical guidance to ESRD providers, confirms data accuracy and reporting workflows, and resolves help desk operational inquiries, guidance, and general data reconciliation activities. The Specialist collaborates closely with the ESRD Data Manager to ensure implementation of processes and procedures that meet CMS contract deliverables and uphold data integrity across the ESRD Networks.

Responsibilities for this position include:


  • Provide frontline technical assistance to dialysis facilities and transplant centers on data entry and navigation within End Stage Renal Disease Reporting System (EQR) and other CMS systems.
  • Respond to provider inquiries, ensuring timely, accurate, and professional communication.
  • Maintain effective working relationships with providers who submit data to the Network.
  • Verify accuracy of EQRS data by reconciling CMS reports, including alerts, notifications, and other data quality indicators.
  • Process and monitor EQRS service tickets submitted by facilities, ensuring accuracy of Forms 2728, 2746, Near Matches, and patient admissions.
  • Process and enter CMS forms and reports into EQRS as assigned by the ESRD Data Manager.
  • Work with the Manager to ensure all facilities and transplant centers complete and submit annual CMS‑2744A and CMS‑2744B forms.
  • Address and support EQRS help desk activities, including intake, documentation, and resolution of provider issues.
  • Provide guidance to dialysis and transplant center staff on data entry procedures, EQRS functionality, and CMS reporting requirements.
  • Collaborate with interdisciplinary teams to support Network initiatives, projects, patient tools, and documentation needs.
  • Track, process and file forms and reports on a daily, weekly, monthly, or quarterly basis as assigned.
  • Manage incoming faxes, and dissemination of documents necessary for data processing.
  • Provide operational support guidance for the implementation of data processes and procedures developed to meet CMS contract deliverables.
  • Work with the Data Manager to monitor data trends, identifying inconsistencies, and ensuring high‑quality data across the ESRD Network.
  • Implement and Support quality assurance activities and contribute to internal data tracking, auditing, and process‑improvement efforts.


Knowledge, skills and abilities required for the role include:

  • Knowledge, skill and ability to meet and exceed customer service needs and build relation with customers, internally and externally at all levels
  • Knowledge, skill and ability to manage time and ability to prioritize and organize tasks
  • Attention to detail
  • General understanding of ESRD operations, Medicare eligibility, and key CMS forms including 2728, 2746, and 2744
  • Understanding of health privacy and patient protection principles
  • Competency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams) and web‑based systems.
  • Ability to work independently and with a team to work collaboratively under the guidance of the Data Manager while maintaining independent task ownership


Education, experience and training required for the role include:

Required:
  • Associate’s degree in information services or data related field
  • 1-3 years of healthcare and/or medical office experience
Preferred:
  • Bachelor’s degree in information systems or related field
  • Prior experience in information services or data‑related functions
  • Prior experience in ESRD/Dialysis/Transplant


*If interested, please apply