ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Baton Rouge, LA

ConfigUSA

Desk Side Engineer

Geismar, LA · On-site

Desk Side Engineer Must Have Technical/Functional Skills 1. Strong hands-on experience with Windows ... supporting hardware issues (Dell/ Surface Pro systems, docks, monitors, peripherals) 5. VIP ...

REV

Tech Support Specialist

Gonzales, LA

High School Diploma or equivalent GED * 1 year experience working at a help desk and/or in technical support * Degree/certification from an accredited college or technical school in a related field ...

REV

Tech Support Specialist

Gonzales, LA · On-site

High School Diploma or equivalent GED * 1 year experience working at a help desk and/or in technical support * Degree/certification from an accredited college or technical school in a related field ...

ISC Constructors

IT Helpdesk Technician

Baton Rouge, LA · On-site

$45K - $60K/yr

Prior help desk, desktop support, or technical support experience preferred. * Basic knowledge of computer hardware, software, printers, and mobile devices. * Familiarity with Microsoft 365 ...

Coreforce

CLIENT SUPPORT SUPERVISOR

Baton Rouge, LA · On-site +1

$50K - $60K/yr

Experience using help desk software and remote support tools is required. Experience with Zendesk is highly preferred. * Ability to pass and maintain FBI and State Criminal Justice Information ...

Coreforce

CLIENT SUPPORT SUPERVISOR

Baton Rouge, LA · Remote

Experience using help desk software and remote support tools is required. Experience with Zendesk is highly preferred. * Ability to pass and maintain FBI and State Criminal Justice Information ...

AV Taxi Rides

Entry-Level Cashier

Baton Rouge, LA

$15 - $24/hr

Job Overview AV Taxi Rides is hiring an Entry-Level Cashier to process customer payments, assist ... Support front desk and administrative staff as needed * Maintain a clean and organized payment area

next page

Showing results 1-20

People also search for

All JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Baton Rouge, LA

Entry Level Help Desk Support information

See Baton Rouge, LA salary details

$9

$20

$31

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Baton Rouge, LA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Baton Rouge, LA? For Entry Level Help Desk Support jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Baton Rouge, LA look for? The top searched job categories for Entry Level Help Desk Support jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Entry Level Help Desk Support jobs? Cities near Baton Rouge, LA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Help Desk Support

Help Desk Support

Sigma Engineers and Constructors

Baton Rouge, LA • On-site

$17.50 - $23.75/hr

Full-time

Posted 8 days ago

Job description

WHAT WE NEED:

Help Desk Support

Here at Sigma the Help Desk Support position is responsible for providing technical assistance and support related to computer systems, hardware, and software to end-users. The position will provide front line support and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The Help Desk Support is expected to possess strong problem-solving skills, in-depth knowledge of network and system protocols, and the ability to work efficiently in a fast-paced, dynamic environment.


Responsibilities:

  • Provide first level contact for technical assistance and support to end users in resolving technical problems and issues with hardware and software.
  • Respond to queries either in person or remotely and run diagnostic programs to identify issues.
  • Isolate problems and implement solutions in a timely manner.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Management of Conference Room Audio-Visual equipment and ability to train end users on use of equipment.
  • Perform USB Drive Management.
  • Ensure that all ticket support requests are properly logged and tracked.
  • Manage ticket system for tracking and prioritizing assignments and reporting on assignments.
  • Share knowledge and expertise with other IT team members to enhance overall team competence.
  • Recommend procedure modifications or improvements as needed.
  • Ability to promptly identify, analyze and resolve issues reported by end-users or detected through monitoring systems.
  • Minimize end user downtime by employing efficient troubleshooting techniques and ensuring timely issue escalation when needed.
  • Complete Help Desk documentation in an accurate and timely manner
  • Ensure proper recording, documentation, and closure of tickets.
  • Maintain and update ticket system data and produce activity reports.
  • Collaborate with other IT teams and stakeholders to ensure smooth project execution and minimal disruption to operations.
  • Perform desktop updates for Windows and PC Drivers.
  • Perform installations.
  • Provide excellent customer services and technical support to end-users, maintaining a positive and professional attitude.
  • Clearly communicate technical concepts to non-technical individuals and end-users in a user-friendly manner.
  • Follow up with end-users, provide feedback and support to see problems through to resolution.
  • Stay current with industry trends, emerging technologies, and best practices in help desk support.
  • Pursue relevant certifications and training opportunities to enhance technical skills, soft skills, and knowledge base.
  • Work collaboratively with other IT team members, sharing knowledge and expertise to improve the overall performance of the IT department.
  • Participate in cross-functional projects as needed and contribute to the achievement of organizational goals.

WHO WE NEED:

  • Degree in Computer Science, Information Technology, or related field.
  • Certifications such as A+ and/or Network+
  • Familiarity with Windows and Mac operating systems
  • Working knowledge of help desk software, databases, and remote-control assistance
  • 1 year experience in providing technical assistance and support to end users
  • Ability to diagnose and solve technology problems in a timely and accurate manner
  • Excellent communication skills, both verbal and written

WHO WE ARE:

Founded in 1987, Sigma is a professional multi-discipline engineering and design company that serves the petrochemical, fertilizer, and refining industries. Privately owned and operated by Engineers, Sigma's culture empowers employees and clients to choose relationships and projects that fit our values and ultimately act as an extension of our clients. Our technical resources provide unmatched quality in multi-discipline engineering and design, in-plant services, supplier quality inspections, field services, automation, procurement and expediting, construction management, and leadership training.

If you would like to see more of what Sigma is about visit our website at www.sigmaec.com.


  • Ability to pass pre-employment drug/alcohol screening.
  • Ability to pass background screening.
  • Must be authorized to work in the United States

Apply