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Entry Level Help Desk Support Jobs in Alexandria, LA

USOP, LLC

IT Support Service Technician I

Alexandria, LA

$19.75 - $27.25/hr

POSITION SUMMARY The IT Support Service Technician I is an entry-level technical support position ... Experience in customer service, healthcare operations, or help desk support is a plus. * Internship ...

U.S. Navy

IT Support Specialist

Alexandria, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Ville Platte, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Cheneyville, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Bunkie, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Midway, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pollock, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Colfax, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Woodworth, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Fifth Ward, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Ball, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Wallace Ridge, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lecompte, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Boyce, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Glenmora, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Center Point, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Echo, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk support in Alexandria, LA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.25 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Alexandria, LA?

For Entry Level Help Desk Support jobs in Alexandria, LA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Alexandria, LA look for?

The top searched job categories for Entry Level Help Desk Support jobs in Alexandria, LA are:

What cities near Alexandria, LA are hiring for Entry Level Help Desk Support jobs?

Cities near Alexandria, LA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Alexandria, LA as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,937 per year, or $19.2 per hour.

IT Support Service Technician I

U.S. Orthopaedic Partners

Alexandria, LA • On-site

$19.75 - $27.25/hr

Full-time

Posted 5 days ago

Job description

POSITION SUMMARY
The IT Support Service Technician I is an entry-level technical support position responsible for providing exceptional customer service and first-line technology support to physicians, clinical staff, surgery centers, and administrative personnel across Mid State Orthopaedic & Sports Medicine Center locations.
This role serves as the local face of Information Technology and is responsible for maintaining end-user productivity through installation, troubleshooting, maintenance, and support of hardware, software, network-connected devices, telecommunications equipment, and clinical technology solutions.
The position is designed as a developmental career path within Mid State Orthopaedic & Sports Medicine Center IT. Successful technicians are expected to progressively increase their technical expertise, leadership capabilities, project participation, and business knowledge, creating opportunities for advancement into senior technical, supervisory, management, and regional leadership roles.
ESSENTIAL RESPONSIBILITIES
End User Support (35%)
  • Provide first-level technical support for clinics, surgery centers, and administrative offices.
  • Respond to incidents, service requests, and technology issues in accordance with established service standards.
  • Troubleshoot Microsoft Windows, Microsoft 365, printers, scanners, mobile devices, and peripheral equipment.
  • Assist users with software, application, and access-related issues.
  • Escalate complex issues to senior technicians or application specialists when appropriate.
  • Deliver support in a professional, courteous, and service-oriented manner.

Device Deployment & Lifecycle Management (20%)
  • Configure, stage, deploy, and maintain:

    • Desktop computers
    • Laptops
    • Tablets
    • Printers
    • Mobile devices
    • VOIP phones
    • Clinical technology equipment

  • Assist with workstation moves, office expansions, and facility openings.
  • Support hardware replacement and refresh initiatives.
  • Maintain accurate asset inventory records.

Clinical Technology Support (15%)
  • Provide basic support for:

    • Electronic Medical Records (EMR/EHR)
    • Practice Management systems
    • Imaging workstations
    • Medical device connectivity
    • Patient communications technologies

  • Assist users with workflow-related technology issues.
  • Work closely with clinical teams to minimize disruptions to patient care.

IT Operations & Documentation (10%)
  • Create and update support tickets.
  • Document troubleshooting steps and solutions.
  • Maintain inventory, equipment, and location records.
  • Follow established operational procedures and standards.
  • Contribute to knowledge base documentation and training materials.

Security & Compliance (10%)
  • Follow and promote Mid State Orthopaedic & Sports Medicine Center information security policies.
  • Ensure HIPAA compliance in all technology activities.
  • Support endpoint security initiatives.
  • Report security concerns, suspicious activity, or policy violations.
  • Participate in cybersecurity awareness initiatives.

Project Participation (10%)
  • Assist with:

    • New clinic openings
    • Facility relocations
    • Network upgrades
    • System deployments
    • Equipment refresh projects
    • Software implementations

  • Participate in testing and rollout activities.
  • Support change management efforts within assigned locations.

LEADERSHIP EXPECTATIONS
Although this is an entry-level position, employees are expected to demonstrate:
  • Ownership and accountability
  • Initiative and continuous learning
  • Professional communication
  • Positive attitude under pressure
  • Strong customer service skills
  • Team collaboration
  • Problem-solving capabilities
  • Reliability and follow-through

Individuals exhibiting strong leadership capabilities may be selected for mentoring opportunities, project leadership assignments, and management development programs.
REQUIRED QUALIFICATIONS
Education
One of the following:
  • Associate degree in Information Technology, Computer Science, Information Systems, or related field; OR
  • Technical certification program; OR
  • Equivalent combination of education, training, and experience.

Experience
  • 0-2 years of technology support experience preferred.
  • Experience in customer service, healthcare operations, or help desk support is a plus.
  • Internship experience may be considered.

Technical Knowledge
Basic understanding of:
  • Microsoft Windows
  • Microsoft 365
  • Active Directory concepts
  • Networking fundamentals
  • Mobile devices
  • Hardware troubleshooting
  • Printers and peripheral support
  • Security and data privacy concepts

PREFERRED QUALIFICATIONS
  • CompTIA A+
  • Microsoft Fundamentals Certifications
  • Network+ (or willingness to pursue)
  • Experience supporting healthcare environments
  • Exposure to EMR/EHR platforms
  • Experience with ticketing systems and asset management tools

PHYSICAL REQUIREMENTS
  • Ability to lift and move equipment up to 50 pounds.
  • Ability to work under desks, in wiring closets, and equipment rooms.
  • Ability to stand, bend, carry, and travel between locations.
  • Ability to drive to assigned practice locations.

SUCCESS MEASURES
The IT Support Service Technician I will be evaluated on:
  • Customer satisfaction
  • Ticket responsiveness and resolution
  • Documentation quality
  • Reliability and attendance
  • Compliance adherence
  • Technical skill development
  • Professionalism
  • Contribution to team initiatives
  • Leadership growth and readiness for advancement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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