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Entry Level Help Desk Support Jobs in Baton Rouge, LA

Safe Air Technology LLC

IT Business Systems

Baton Rouge, LA · On-site

$20.75 - $28.25/hr

Support software rollouts, upgrades, and company technology projects What We're Looking For * 1+ years of IT support or help desk experience preferred * Experience supporting Windows environments and ...

New

Safe Air Technology LLC

IT Business Systems

Baton Rouge, LA · On-site

$20.75 - $28.25/hr

Support software rollouts, upgrades, and company technology projects What We're Looking For * 1+ years of IT support or help desk experience preferred * Experience supporting Windows environments and ...

New

U.S. Navy

IT Support Specialist

Prairieville, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Baton Rouge, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Fordoche, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

White Castle, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Denham Springs, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Baton Rouge, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Clinton, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

French Settlement, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Walker, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pierre Part, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Baker, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Baton Rouge, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Independence, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Slaughter, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Donaldsonville, LA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Showing results 21-40

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Baton Rouge, LA

Entry Level Help Desk Support information

See Baton Rouge, LA salary details

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$31

How much do entry level help desk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk support in Baton Rouge, LA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.16 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Baton Rouge, LA?

For Entry Level Help Desk Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Baton Rouge, LA look for?

The top searched job categories for Entry Level Help Desk Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Entry Level Help Desk Support jobs?

Cities near Baton Rouge, LA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

System Support Analyst 1

University of New Orleans

Baton Rouge, LA • On-site

Full-time

Re-posted 7 days ago

Job description

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attached the required documents in order to be considered for employment.

Department

Medicaid Project Management Operations
Job Summary
Job Description
  • Detects and documents software failures, anomalies, and issues to identify and correct defects.
  • Tracks identified system issues and verifies resolution.
  • Works to resolve provider portal authorization tasks.
  • Submits Ivanti incident/Service Request tickets for issues discovered.
  • Tracks identified issues through the ticketing process and verifies resolution.
  • Logs JIRA items to be reviewed, researched and monitored.
  • Monitors for post-implementation issues.
  • Assists with identifying needs for training; may assist in organizing and developing training content.
  • Ensures that service disruptions are reported immediately.
  • Attends unit and Project related meetings.
  • Conducts research relating to the development of the modernization systems.
  • Reports project risks and issues to supervisor in a timely manner.
  • Completes project status reports as assigned.
  • Communicates relevant information to project team as needed.
  • Assists in preparing, interpreting and clarifying eligibility policies and procedures.
  • Performs other duties as assigned to ensure the smooth operation of the project.

QUALIFICATIONS

REQUIRED:

  • Bachelor's degree or six years of professional experience in lieu of degree.
  • Excellent analytical skills; effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Excellent verbal and written communications skills.
  • Ability to set, follow, and meet deadlines.

DESIRED:

  • Advanced degree.
  • Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support.
  • Professional experience in the support of the LaMEDS implementation.
  • Professional experience in a help desk environment troubleshooting technical and non-technical issues.
  • Experience presenting information to technical and non-technical audiences.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions

Applications that do not include the required uploaded documents may not be considered.

Posting Close DateThis position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

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