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Help Desk Assistant Jobs in Baton Rouge, LA (NOW HIRING)

DIHO Consulting USA

Adminsitrative Clerk

Geismar, LA

$17.50 - $22/hr

This position will begin as a receptionist and administrative support role, helping with daily ... Prior receptionist, administrative assistant, office assistant, or front desk experience

DIHO Consulting USA

Adminsitrative Clerk

Geismar, LA · On-site

$17.50 - $22/hr

This position will begin as a receptionist and administrative support role, helping with daily ... Prior receptionist, administrative assistant, office assistant, or front desk experience

ISC Constructors

Level 1 IT Support Technician

Baton Rouge, LA · On-site

$19 - $26/hr

Security and Asset Support * Assist with endpoint protection, software updates, patching, and other ... Prior help desk, desktop support, or technical support experience preferred. * Basic knowledge of ...

Lifetime Roofing

Sales Assistant

Gonzales, LA · On-site

$15K - $35K/yr

With deep local roots and a reputation for quality, we take pride in helping homeowners protect ... Those looking for a desk job * Anyone unwilling to knock on doors and handle rejection * People ...

Lifetime Roofing

Sales Assistant

Baton Rouge, LA · On-site

$15K - $35K/yr

With deep local roots and a reputation for quality, we take pride in helping homeowners protect ... Those looking for a desk job * Anyone unwilling to knock on doors and handle rejection * People ...

Just Kids Dental

Pediatric Dental Assistant

Baton Rouge, LA · On-site

$14 - $20.50/hr

Occasionally assist the front desk with patient scheduling. Shift/ Scheduling: This is a full time ... Help us make a difference in the lives of underserved children and contribute to their improved ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Baton Rouge, LA

Help Desk Assistant information

See Baton Rouge, LA salary details

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How much do help desk assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk assistant in Baton Rouge, LA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.16 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA?

The most popular types of Help Desk jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Help Desk Assistant jobs?

Cities near Baton Rouge, LA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,637 per year, or $20 per hour.

System Support Analyst 1

University of New Orleans

Baton Rouge, LA • On-site

Full-time

Re-posted 8 days ago

Job description

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attached the required documents in order to be considered for employment.

Department

Medicaid Project Management Operations
Job Summary
Job Description
  • Detects and documents software failures, anomalies, and issues to identify and correct defects.
  • Tracks identified system issues and verifies resolution.
  • Works to resolve provider portal authorization tasks.
  • Submits Ivanti incident/Service Request tickets for issues discovered.
  • Tracks identified issues through the ticketing process and verifies resolution.
  • Logs JIRA items to be reviewed, researched and monitored.
  • Monitors for post-implementation issues.
  • Assists with identifying needs for training; may assist in organizing and developing training content.
  • Ensures that service disruptions are reported immediately.
  • Attends unit and Project related meetings.
  • Conducts research relating to the development of the modernization systems.
  • Reports project risks and issues to supervisor in a timely manner.
  • Completes project status reports as assigned.
  • Communicates relevant information to project team as needed.
  • Assists in preparing, interpreting and clarifying eligibility policies and procedures.
  • Performs other duties as assigned to ensure the smooth operation of the project.

QUALIFICATIONS

REQUIRED:

  • Bachelor's degree or six years of professional experience in lieu of degree.
  • Excellent analytical skills; effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Excellent verbal and written communications skills.
  • Ability to set, follow, and meet deadlines.

DESIRED:

  • Advanced degree.
  • Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support.
  • Professional experience in the support of the LaMEDS implementation.
  • Professional experience in a help desk environment troubleshooting technical and non-technical issues.
  • Experience presenting information to technical and non-technical audiences.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions

Applications that do not include the required uploaded documents may not be considered.

Posting Close DateThis position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

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