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Help Desk Assistant Jobs in Baton Rouge, LA (NOW HIRING)

Penn Entertaiment

HR Administrative Assistant

Baton Rouge, LA · On-site

$14.50 - $19.25/hr

  • Medical

  • Retirement

  • PTO

You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping ... Maintain general office, front desk, HR lobby area, and HR areas across property, ensuring that ...

ISC Constructors

Level 1 IT Support Technician

Baton Rouge, LA · On-site

$19 - $26/hr

Security and Asset Support * Assist with endpoint protection, software updates, patching, and other ... Prior help desk, desktop support, or technical support experience preferred. * Basic knowledge of ...

DIHO Consulting USA

Adminsitrative Clerk

Geismar, LA

$17.50 - $22/hr

This position will begin as a receptionist and administrative support role, helping with daily ... Prior receptionist, administrative assistant, office assistant, or front desk experience

PENN Entertainment

HR Administrative Assistant

Baton Rouge, LA · On-site

$14.50 - $19.25/hr

  • Medical

  • Retirement

  • PTO

You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping ... Maintain general office, front desk, HR lobby area, and HR areas across property, ensuring that ...

DIHO Consulting USA

Adminsitrative Clerk

Geismar, LA

$17.50 - $22/hr

This position will begin as a receptionist and administrative support role, helping with daily ... Prior receptionist, administrative assistant, office assistant, or front desk experience

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Baton Rouge, LA

Help Desk Assistant information

See Baton Rouge, LA salary details

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How much do help desk assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk assistant in Baton Rouge, LA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA?

The most popular types of Help Desk jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Help Desk Assistant jobs?

Cities near Baton Rouge, LA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,637 per year, or $20 per hour.

HR Administrative Assistant

L' Auberge Baton Rouge Casino Hotel

Baton Rouge, LA • On-site

$16 - $21/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Introduction...

OverviewWe’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

  • Under general supervision, provide assistance in all areas of HR, including employment, communication, team member events, and record retention. Coordinate and maintain employee master files and the input of accurate data into the employee database. Assist applicants and employees by answering questions and providing guidance and information.
  • Deliver internal and external guest service following the ACES model (Acknowledge with a friendly & timely greeting, Convey positivity and knowledge, Engage with the guest and provide an amazing and clean guest experience, Show Appreciation and offer a personalized farewell.)
  • Maintain general office, front desk, HR lobby area, and HR areas across property, ensuring that they are neat/clean, orderly, and that all necessary information in those areas is up to date.
  • Coordinate and maintain accurate entry of information into HRIS and employee files, including I-9 tracking. Perform other administrative duties, including ordering office supplies, payroll deduction completion, and badge administration.
  • Handle team member questions/requests via phone and in person; manage the traffic at the HR front desk; provide guidance and assistance to applicants, current team members, and department heads.
  • Assist in coordinating New Hire Orientation, open interviews, and hiring events. Facilitate LMS and HRIS introduction following New Hire Orientation.
  • Assist in developing and maintaining property communication, to include employee self service portal, back-of-house hallways, and updated required federal, state, and local law posters.
  • Assist with execution of engagement, wellness, and retention events.
  • Assist in the storage and organization of supplies for all team member events.
  • Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards.
  • Provide general administration and clerical support as needed.
  • Maintain information and materials as confidential and secure.
  • Maintain knowledge of applicable laws and policies and operates within those guidelines.

Requirements

  • Must be at least 21 years or older
  • Must have a High school diploma or GED
  • Demonstrated record of previous office experience with a similar degree of comparable complexity.
  • These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified

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