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Help Desk Manager Jobs in Baton Rouge, LA (NOW HIRING)

FMOLHS

Help Desk Technician 1

Baton Rouge, LA

$19.25 - $26/hr

The Help Desk Analyst 1 provides primary support services to internal users by effectively ... Utilizes IS project management methodology and best practices to improve individual and ...

Revel Staffing

IT Help Desk Specialist

Baton Rouge, LA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

New

365Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS ... We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our ...

365 Labs

SAAS Support Manager

Baton Rouge, LA

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS ... We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our ...

365 Labs

SAAS Support Manager

Baton Rouge, LA

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS ... We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our ...

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS ... We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our ...

ConfigUSA

Desk Side Engineer

Geismar, LA · On-site

Desk Side Engineer Must Have Technical/Functional Skills 1. Strong hands-on experience with Windows ... IT Service Management (INC, Change, PRB, Knowledge Management) 4. Windows / Hyper V clusters ...

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Help Desk Manager information

See Baton Rouge, LA salary details

$36K

$80.5K

$119.5K

How much do help desk manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for help desk manager in Baton Rouge, LA is $80,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA? The most popular types of Help Desk jobs in Baton Rouge, LA are:
What are popular job titles related to Help Desk Manager jobs in Baton Rouge, LA? For Help Desk Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Baton Rouge, LA look for? The top searched job categories for Help Desk Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Help Desk Manager jobs? Cities near Baton Rouge, LA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,450 per year, or $38.7 per hour.

Help Desk Analyst

Louisiana Workers' Compensation Corporation

Baton Rouge, LA • On-site

$19.75 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 hours ago

Job description

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers' comp company. We are dedicated to excellence in execution from underwriting to compassionate care of injured workers. Our purpose is to help Louisiana thrive by bettering our state one business and one worker at a time. LWCC has been consistently recognized by industry leaders and named to the Ward's 50® group of top-performing insurance companies, supporting our promise to provide safety, security, and stability to businesses in Louisiana.
Our company offers an excellent benefits package including health, dental, vision, life and disability insurance; a 401(k) savings plan; educational assistance; and an on-site fitness center. LWCC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, sex, age, handicap, Vietnam era or disabled veteran status.
Thank you for your interest in LWCC. We invite you to apply, and a member of our team will review your application. To learn more about us, please visit LWCC.com.
Overview
Under direction of the Enterprise Systems Manager, provides support and provide quality service to users by installing, inspecting, maintaining, troubleshooting, and repairing personal computers, peripherals, network printers, and telecommunication devices. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Documents, tracks, and monitors issues to ensure timely resolution and customer satisfaction and root cause analysis. Assists in statistical gathering, evaluating, and reporting for various networked systems and corporate networks. Performs troubleshooting procedures to identify/correct system technology failures. Assists team efforts to install software and produce new or update existing technical tools, while practicing approved procedures to provide a secure environment.
This is an entry-level classification for Network and/or Systems Professionals. This position spends 50% of its time on help desk functions and 50% on network/system management tasks and projects. It is distinguished from higher classification by its focus, scope, level of responsibility, and experience requirements.
Major Areas of Accountability
  • Provides incident support including responding to incident tickets, resolving problems and, if necessary, conferring with senior staff about complex problems. It is expected that staff at this position will be able to resolve 80% of incident tickets without assistance from senior staff members.
  • Performs hardware/software installations and user requested equipment moves. Provides project coordination and management for these tasks to ensure minimal disruption to client ability to perform work.
  • Maintains user accounts and security consistent with approved IT and Cyber policies and procedures. Adds, modifies, or deletes user accounts in accordance with IT and Cyber standard policies and procedures. Performs regular audits on account status and activities to verify adherence to security standards.
  • Monitoring performance of some network/systems and endpoints.
  • Performs troubleshooting procedures to identify and correct system and network hardware/software errors. Tasks include diagnostics, conferring with senior staff, performing remedial action, updating logs to report the event, and communicating with both the senior staff member and the affected users. Performs incident escalation when warranted.
  • In accordance with IT standards, may install software packages including the actual installation, the creation of installation packages, initializing the license and contact documentation process, and informing the user of progress.
  • Attends and participates in project team meetings when assigned.
  • Presents problems as they are identified, escalates incidents when required and participates in their resolution and documentation of root cause of incidents.
  • Provides backup for the Computer Operator when required.
  • Performs other related duties of a comparable level/type as required.
  • Ability to learn, adapt, and implement new technology.

Personality/Working Style
  • Strong character
    • Alignment with company values, mission, and vision
    • Trustworthy and honest
    • Decisive
    • Curious and persistent
  • Passion for innovation
    • Willingness to learn
    • Adaptive to changing (tolerance for ambiguity)
    • Desire to collaborate to achieve corporate goals
    • Must be able to read and understand technical manuals and specifications
  • Strong communicator
    • Excellent customer service skills, including the ability to communicate well with both technical staff and non-technical end users
    • Effective communication skills
    • Empathetic listener and open-minded
    • Commitment to accountability

Education and Experience
  • Baccalaureate degree in Computer Science or a related field is preferred. In lieu of a degree, a person with a high school diploma, formal technical training, and appropriate work experience may be considered for this position.
  • A candidate with a college degree must have some relevant student or professional work experience in an IT support function. A person qualifying by virtue of experience must have five years of strong, technical work experience in an IT department that supports multiple systems.

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