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Help Desk Jobs in Baton Rouge, LA (NOW HIRING)

FMOLHS

Help Desk Technician 1

Baton Rouge, LA

$19.25 - $26/hr

The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level ...

Revel Staffing

IT Help Desk Specialist

Baton Rouge, LA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

New

ConfigUSA

Desk Side Engineer

Geismar, LA · On-site

Desk Side Engineer Must Have Technical/Functional Skills 1. Strong hands-on experience with Windows 11 administration and troubleshooting 2. Laptop/desktop deployment, imaging, configuration using ...

EWF

IT Technician/Network Manager

Baton Rouge, LA

$35.76/hr

Help Desk & Technical SupportOperate or manage a 24/7 help desk with toll-free telephone and email support for all IT and TV service issues.Provide on-site technical support during business hours.

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How much do help desk jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for help desk in Baton Rouge, LA is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.69 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA? The most popular types of Help Desk jobs in Baton Rouge, LA are:
What are popular job titles related to Help Desk jobs in Baton Rouge, LA? For Help Desk jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Baton Rouge, LA look for? The top searched job categories for Help Desk jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Help Desk jobs? Cities near Baton Rouge, LA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,133 per year, or $20.3 per hour.

Help Desk Analyst

Louisiana Workers' Compensation Corporation

Baton Rouge, LA • On-site

$19.75 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers' comp company. We are dedicated to excellence in execution from underwriting to compassionate care of injured workers. Our purpose is to help Louisiana thrive by bettering our state one business and one worker at a time. LWCC has been consistently recognized by industry leaders and named to the Ward's 50® group of top-performing insurance companies, supporting our promise to provide safety, security, and stability to businesses in Louisiana.
Our company offers an excellent benefits package including health, dental, vision, life and disability insurance; a 401(k) savings plan; educational assistance; and an on-site fitness center. LWCC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, sex, age, handicap, Vietnam era or disabled veteran status.
Thank you for your interest in LWCC. We invite you to apply, and a member of our team will review your application. To learn more about us, please visit LWCC.com.
Overview
Under direction of the Enterprise Systems Manager, provides support and provide quality service to users by installing, inspecting, maintaining, troubleshooting, and repairing personal computers, peripherals, network printers, and telecommunication devices. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Documents, tracks, and monitors issues to ensure timely resolution and customer satisfaction and root cause analysis. Assists in statistical gathering, evaluating, and reporting for various networked systems and corporate networks. Performs troubleshooting procedures to identify/correct system technology failures. Assists team efforts to install software and produce new or update existing technical tools, while practicing approved procedures to provide a secure environment.
This is an entry-level classification for Network and/or Systems Professionals. This position spends 50% of its time on help desk functions and 50% on network/system management tasks and projects. It is distinguished from higher classification by its focus, scope, level of responsibility, and experience requirements.
Major Areas of Accountability
  • Provides incident support including responding to incident tickets, resolving problems and, if necessary, conferring with senior staff about complex problems. It is expected that staff at this position will be able to resolve 80% of incident tickets without assistance from senior staff members.
  • Performs hardware/software installations and user requested equipment moves. Provides project coordination and management for these tasks to ensure minimal disruption to client ability to perform work.
  • Maintains user accounts and security consistent with approved IT and Cyber policies and procedures. Adds, modifies, or deletes user accounts in accordance with IT and Cyber standard policies and procedures. Performs regular audits on account status and activities to verify adherence to security standards.
  • Monitoring performance of some network/systems and endpoints.
  • Performs troubleshooting procedures to identify and correct system and network hardware/software errors. Tasks include diagnostics, conferring with senior staff, performing remedial action, updating logs to report the event, and communicating with both the senior staff member and the affected users. Performs incident escalation when warranted.
  • In accordance with IT standards, may install software packages including the actual installation, the creation of installation packages, initializing the license and contact documentation process, and informing the user of progress.
  • Attends and participates in project team meetings when assigned.
  • Presents problems as they are identified, escalates incidents when required and participates in their resolution and documentation of root cause of incidents.
  • Provides backup for the Computer Operator when required.
  • Performs other related duties of a comparable level/type as required.
  • Ability to learn, adapt, and implement new technology.

Personality/Working Style
  • Strong character
    • Alignment with company values, mission, and vision
    • Trustworthy and honest
    • Decisive
    • Curious and persistent
  • Passion for innovation
    • Willingness to learn
    • Adaptive to changing (tolerance for ambiguity)
    • Desire to collaborate to achieve corporate goals
    • Must be able to read and understand technical manuals and specifications
  • Strong communicator
    • Excellent customer service skills, including the ability to communicate well with both technical staff and non-technical end users
    • Effective communication skills
    • Empathetic listener and open-minded
    • Commitment to accountability

Education and Experience
  • Baccalaureate degree in Computer Science or a related field is preferred. In lieu of a degree, a person with a high school diploma, formal technical training, and appropriate work experience may be considered for this position.
  • A candidate with a college degree must have some relevant student or professional work experience in an IT support function. A person qualifying by virtue of experience must have five years of strong, technical work experience in an IT department that supports multiple systems.

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