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Help Desk Manager Jobs in Baton Rouge, LA (NOW HIRING)

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Tech Support Specialist

Gonzales, LA · On-site

... management personnel. QUALIFICATIONS & PREREQUISITES Required: Tech Support Specialist I: * High School Diploma or equivalent GED * 1 year experience working at a help desk and/or in technical ...

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CMGT

Front Desk Attendant

Baton Rouge, LA · On-site

$15/hr

... helping ensure community operations run smoothly and efficiently. The Details: * Monday-Friday * 9 ... Other duties assigned by the Onsite Community Association Manager What We're Looking For: * High ...

Advanced Office Systems

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Sales Professional - Managed IT Services

Baton Rouge, LA · On-site

$40K - $55K/yr

About Advanced Office Systems Advanced Office Systems helps businesses improve productivity, security, and efficiency through Managed IT Services, cybersecurity, cloud solutions, help desk support ...

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Immense Networks

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Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

Requirements: * 0-2 years of experience in an IT support or help desk role. * Foundational ... Basic understanding of Active Directory, Azure Active Directory, and user management. * Strong ...

Confluent Health

Clinic Business Associate

Gonzales, LA · On-site

$17 - $18/hr

Manage front desk operations including patient check-in, check-out, scheduling, insurance ... A calm, patient-centered approach with strong attention to detail and a willingness to help the ...

Confluent Health

Clinic Business Associate

Gonzales, LA · On-site

$17 - $18/hr

Manage front desk operations including patient check-in, check-out, scheduling, insurance ... A calm, patient-centered approach with strong attention to detail and a willingness to help the ...

KoenAndrews

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IT Desktop Technician

Gonzales, LA · On-site

$45K - $55K/yr

... management direction, and solicits feedback to improve future performance while maintaining themselves as strong team players. Requirements § 1 - 2 years help desk experience. § Knowledge of ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Baton Rouge, LA

Help Desk Manager information

See Baton Rouge, LA salary details

$36K

$80.5K

$119.6K

How much do help desk manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk manager in Baton Rouge, LA is $80,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $96,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Baton Rouge, LA?

The most popular types of Help Desk jobs in Baton Rouge, LA are:

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For Help Desk Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Baton Rouge, LA look for?

The top searched job categories for Help Desk Manager jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Help Desk Manager jobs?

Cities near Baton Rouge, LA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $73,307 per year, or $35.2 per hour.

Front Desk Attendant

Community Management LLC

Baton Rouge, LA • On-site

$15/hr

Part-time

Posted 14 days ago

Job description

At CMGT, the Front Desk Attendant supports our commitment to Commit. Communicate. Care. by serving as a welcoming and professional first point of contact for homeowners, residents, guests, and vendors. This role commits to reliability, organization, and accuracy in daily administrative tasks, communicates clearly and professionally while assisting visitors and responding to inquiries, and cares for the resident experience by providing courteous service and helping ensure community operations run smoothly and efficiently.
The Details:
  • Monday-Friday
  • 9:00 AM - 3:00 PM (30 hours per week - days may vary)
  • $15 per hour

What You'll Do:
  • Assisting homeowners and visitors with access to the property
  • Answering calls from homeowners
  • Collection of documents
  • Delivering notifications
  • Other duties assigned by the Onsite Community Association Manager

What We're Looking For:
  • High School Diploma or GED required
  • Strong written and verbal communication skills
  • Reliable transportation with a clean driving record
  • A high level of professionalism, accountability, and initiative

Apply