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Help Desk Manager Jobs in Ridgecrest, LA (NOW HIRING)

Planet Fitness

Member Services Rep

Natchez, MS · On-site

Club Manager FLSA Classification: Non-Exempt THE OPPORTUNITY Look no further if you like to have ... You will help the entire team at the welcome desk checking in our members while providing greetings ...

Fast Pace Health

Nurse (LPN or RN)

Natchez, MS · On-site

  • Medical

  • Dental

  • Vision

  • PTO

We will help you grow your clinical competencies, and can offer you a rewarding career path. We ... Perform other duties as assigned by management. SECONDARY: * Assist with clerical work such as ...

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Ridgecrest, LA

Help Desk Manager information

See Ridgecrest, LA salary details

$32.3K

$72.1K

$107.1K

How much do help desk manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk manager in Ridgecrest, LA is $72,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $86,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What cities near Ridgecrest, LA are hiring for Help Desk Manager jobs?

Cities near Ridgecrest, LA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Ridgecrest, LA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $72,072 per year, or $34.6 per hour.

IT Helpdesk - IN OFFICE

Loss Prevention Services

Natchez, MS • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Loss Prevention Services is expanding its call center in Natchez, MS. We are committed to exceptional customer service, quality workmanship and accountability. Since opening its doors in 2009, Loss Prevention Services has constructed a respected and elite collateral recovery company. With the help of each employee, Loss Prevention Services is able to produce the highest standards now, and for the future, with the opportunities and determination to expand.

We are seeking a network administrator for a windows domain network. Candidate must be located in the Natchez Mississippi Area.

Job Duties:

  • Evaluating user needs and system functionality and ensuring that IT facilities meet these needs;
  • Scheduling upgrades and security backups of hardware and software systems;
  • Researching and installing new systems;
  • Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision;
  • Ensuring that software licensing laws are adhered to;
  • Providing secure access to the network for remote users;
  • Ensuring the security of data from internal and external attack;
  • Providing users with appropriate support and advice;
  • Managing crisis situations, which may involve complex technical hardware or software problems;
  • Keeping up to date with the latest technologies;

Required Technical Experience:

  • Microsoft Windows Server 2019
  • Microsoft Active Directory Administration
  • Microsoft Azure Active Directory Administration
  • Microsoft Exchange Online Administration
  • LAN and WAN Networking
  • Microsoft 365 implementation
  • DNS, DHCP, IPv4, IPv6, SSL, FTP
  • Microsoft Windows 11 setup and maintenance
  • Microsoft Office install and licensing
  • Office 365 management
  • Anti-Virus system management
  • VoIP systems
  • Mobile Device Management
  • Desktop support
  • Remote & Phone support

Required Non-Technical Experience:

  • Great communication skills
  • Great customer service
  • Organization skills
  • Self-starter
  • Self-motivation
  • Employee management
  • Resourceful
  • Managing priorities


We offer Medical, Dental, and Vision Insurance. PTO and Paid Holidays.


No Sponsorship is available for this position. Must be within commuting distance of Natchez, MS.

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