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Help Desk Manager Jobs in Utah (NOW HIRING)

Autonomous Solutions

Helpdesk Experience Manager

Logan, UT · On-site

$125 - $150/hr

Build and maintain a self-service help portal so employees can resolve common issues without filing ... Experience deploying or managing AI-powered helpdesk or service desk tooling, such as chatbots ...

Autonomous Solutions

Helpdesk Experience Manager

Logan, UT · On-site

$118K - $149K/yr

Build and maintain a self-service help portal so employees can resolve common issues without filing ... Preferred QualificationsExperience deploying or managing AI-powered helpdesk or service desk ...

Autonomous Solutions

Helpdesk Experience Manager

Logan, UT · On-site

$118K - $149K/yr

Build and maintain a self-service help portal so employees can resolve common issues without filing ... Experience deploying or managing AI-powered helpdesk or service desk tooling, such as chatbots ...

K2 Staffing

$20.25 - $27.25/hr

Summary Our client is a well-established IT Solutions and Managed Services Provider (MSP) located in the United Statesand they are seeking an experienced Remote Level III Help Desk Support Technician

K2 Staffing

Having worked with a Managed Services Provider (MSP) in the past is a MUST! * Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT ...

Zions Bancorporation

IT Help Desk Analyst

Midvale, UT · On-site

Support and oversee critical IT service management functions, specifically managing and maintaining workflows for Change, Incident, and Knowledge Management. * AI-Powered Technical Documentation:

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Utah

Help Desk Manager information

See Utah salary details

$34.1K

$76.3K

$113.3K

How much do help desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for help desk manager in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Utah?

The most popular types of Help Desk jobs in Utah are:

What are popular job titles related to Help Desk Manager jobs in Utah?

For Help Desk Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Utah look for?

The top searched job categories for Help Desk Manager jobs in Utah are:

What cities in Utah are hiring for Help Desk Manager jobs?

Cities in Utah with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $76,272 per year, or $36.7 per hour.

IT Help Desk Professional

Kimley-Horn

Salt Lake City, UT

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Kimley-Horn rating

8.8

Company rating: 8.8 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

66th of 454 rated engineering

Job description

Overview

Kimley-Horn is looking for an IT Help Desk professional to join our Salt Lake City, Utah (UT) office! This is not a remote position. 

Responsibilities

In this role, you will join a collaborative IT Service Desk team that provides timely, accurate, and customer-focused technical support to employees across the organization. The selected candidate will help diagnose and resolve technology issues, support service requests, document work in ServiceNow, meet service expectations, and contribute to a reliable, positive support experience for end-users. The successful candidate will also grow into other areas supporting the IT Service Desk organization longer term.

Key responsibilities include:

Diagnose, troubleshoot, and resolve Incident and Catalog Task tickets for end-users Document all work in ServiceNow quickly, accurately, and thoroughly Meet SLA resolution timelines and maintain ownership of assigned work Follow structured escalation workflows and communicate clearly with end-users and internal IT support teams Collaborate with teammates by sharing knowledge, relevant support resources, and examples from prior tickets when useful

Qualifications

High School diploma/GED with 3+ years of IT or Helpdesk experience Associates Degree in Information Technology/Systems with 1-3 years of experience Strong troubleshooting skills for hardware, software, Microsoft Windows and M365 suite, and end-user technology issues Experience working with ServiceNow or a similar ITSM platform Ability to work under pressure, manage multiple tickets at once, and adjust priorities based on queue conditions Strong communication, writing, customer service, and follow-through skills Strong attention to detail and commitment to accurate ticket documentation High aptitude and willingness to learn new technologies, processes, and support workflows A self-starter that can work with minimal supervision; highly organized Beneficial certifications include CompTIA A+, ITIL 4 Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, ServiceNow Certified System Administrator, or equivalent experience. Additional certifications such as CompTIA Network+, HDI Support Center Analyst, or similar service desk credentials are a plus

Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it- that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 19 years!

Key Benefits at Kimley-Horn

  • Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
  • Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
  • Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
  • Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
  • Professional Development: Tuition reimbursement and extensive internal training programs.
  • Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.
Education:High School Diploma/GEDEmployment Type: FULL_TIME

What Kimley-Horn employees say

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Benefits

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About Kimley-Horn

Sourced by ZipRecruiter

We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1967

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