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Help Desk Manager Jobs in Utah (NOW HIRING)

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

Autonomous Solutions

Helpdesk Experience Manager

Logan, UT · On-site

$120 - $160/hr

Build and maintain a self-service help portal so employees can resolve common issues without filing ... Experience deploying or managing AI-powered helpdesk or service desk tooling, such as chatbots ...

Autonomous Solutions

Helpdesk Experience Manager

Logan, UT · On-site

$118K - $149K/yr

Build and maintain a self-service help portal so employees can resolve common issues without filing ... Experience deploying or managing AI-powered helpdesk or service desk tooling, such as chatbots ...

Autonomous Solutions

Helpdesk Experience Manager

Logan, UT · On-site

$118K - $149K/yr

Build and maintain a self-service help portal so employees can resolve common issues without filing ... Preferred QualificationsExperience deploying or managing AI-powered helpdesk or service desk ...

21c Museum Hotels

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

Fairmont

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

Adobe, Inc.

Manager, Deal Desk

Lehi, UT · On-site

In this role, you will manage a team of Deal Desk Analysts who play a key part in evaluating sales ... Identify areas for improvement and help implement process enhancements to increase the efficiency ...

Adobe

Manager, Deal Desk

Lehi, UT · On-site

In this role, you will manage a team of Deal Desk Analysts who play a key part in evaluating sales ... Identify areas for improvement and help implement process enhancements to increase the efficiency ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Utah

Help Desk Manager information

See Utah salary details

$34.1K

$76.3K

$113.3K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Utah is $76,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Utah?

The most popular types of Help Desk jobs in Utah are:

What are popular job titles related to Help Desk Manager jobs in Utah?

For Help Desk Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Utah look for?

The top searched job categories for Help Desk Manager jobs in Utah are:

What cities in Utah are hiring for Help Desk Manager jobs?

Cities in Utah with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,272 per year, or $36.7 per hour.

IT Help Desk

BC Tech Pro

Magna, UT • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Company Description
Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
  • This is a full-time, onsite position.
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $20.50 per hour

Responsibilities:
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

Qualifications
Education and Experience:
  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

Additional Information
All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.

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