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Help Desk Manager Jobs in Provo, UT (NOW HIRING)

Davidson Hospitality | Management

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Manager Are you a dynamic and customer-focused individual with a passion for hospitality ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

New

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

Davidson Hospitality Group

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Manager Are you a dynamic and customer-focused individual with a passion for hospitality ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Margaritaville Hollywood Beach Resort

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Manager Are you a dynamic and customer-focused individual with a passion for hospitality ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

New

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Davidson Hospitality Group

Front Desk Manager

Alta, UT

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness and accountability ... Evaluate and implement help desk tools, automation, and self-service capabilities What You Bring ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

New

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

böhme

IT Help Desk Lead

Draper, UT · On-site

Responsibilities : • Manage ticket queue, SLAs, and escalation workflows to maintain ... • Evaluate and implement help desk tools, automation, and self-service capabilities ...

21c Museum Hotels

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

Fairmont

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

Adobe, Inc.

Manager, Deal Desk

Lehi, UT · On-site

In this role, you will manage a team of Deal Desk Analysts who play a key part in evaluating sales ... Identify areas for improvement and help implement process enhancements to increase the efficiency ...

Adobe

Manager, Deal Desk

Lehi, UT

In this role, you will manage a team of Deal Desk Analysts who play a key part in evaluating sales ... Identify areas for improvement and help implement process enhancements to increase the efficiency ...

Karl Malone Group of Draper

Sales Manager/ Desk Manager

Draper, UT · On-site

$50K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desk deals, structure offers, and help close customers * Jump in on tough deals and objections ... Manage incoming leads via phone, text, and email * Ensure follow-up processes are tight and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Provo, UT

Help Desk Manager information

See Provo, UT salary details

$35.5K

$79.3K

$117.8K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Provo, UT is $79,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $94,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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The most popular types of Help Desk jobs in Provo, UT are:

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For Help Desk Manager jobs in Provo, UT, the most frequently searched job titles are:

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Cities near Provo, UT with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,191 per year, or $38.6 per hour.

Front Desk Manager

Davidson Hospitality | Management

Alta, UT • On-site

$17 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Front Desk Manager

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities:

  • Oversee the daily operations of the front desk, ensuring efficient and smooth processes
  • Train, mentor, and motivate front desk staff to deliver outstanding service
  • Handle guest inquiries, concerns, and complaints in a professional and timely manner
  • Coordinate with other departments to ensure seamless guest experiences
  • Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
  • Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
  • Manage room inventory and maximize revenue through effective room management strategies
  • Conduct performance evaluations and provide feedback to front desk team members

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!

Qualifications:

  • 2 years prior departmental management experience in front office or related disciplines
  • Time management and negotiation skills
  • Ability to manage and lead each discipline of the department independently
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction
  • Prior cash handling experience necessary
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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