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Help Desk Manager Jobs in Provo, UT (NOW HIRING)

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...

Software Guidance & Assistance

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...

TEKsystems

Deal Desk Analyst 3

Lehi, UT · Hybrid

$40.89/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage day-to-day deal approval activities, including first-level review and approval of sales ... Facilitate deal progression and help accelerate transaction closures. * Ensure transactions comply ...

IntelliPro Group

Deal Desk Analyst

Lehi, UT · On-site

$19.25 - $26.25/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...

Protek Support

Be Seen First

Tier 2 Service Desk Engineer

Sandy, UT · On-site

$47K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Protek is a growing Managed Services Provider (MSP) that believes supporting great employees leads ... helping clients, and mentoring teammates. What You'll Do * Troubleshoot and resolve escalated ...

Staffing

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IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

Position: IT Service Desk Agent Duration: 12 months contract with possible extension Location: 680 ... Resolve issues or escalate appropriately while managing customer expectations. Maintain composure ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Provo, UT

Help Desk Manager information

See Provo, UT salary details

$35.5K

$79.3K

$117.8K

How much do help desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for help desk manager in Provo, UT is $79,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $94,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Provo, UT?

The most popular types of Help Desk jobs in Provo, UT are:

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For Help Desk Manager jobs in Provo, UT, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Help Desk Manager jobs?

Cities near Provo, UT with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,191 per year, or $38.6 per hour.

Deal Desk Analyst

Software Guidance & Assistance

Lehi, UT • On-site

$19.25 - $26.25/hr

Other

Re-posted 17 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a CONTRACT assignment with one of our premier SaaS clients in Lehi, UT.
Responsibilities :
  • The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize firm revenue, and increase the effectiveness and productivity of the North America Digital Marketing Sales force.
  • This role will act in a fiduciary capacity in managing first line approvals for the deal approval process, including deal structuring and accelerating deal closures.
  • This will be accomplished by meeting with your sales teams to identify Customers' critical business issues and assist in structuring transaction that meet both firm requirements and the Customer's needs.
  • Manage the day to day deal approval process, meet with sales teams, communicate via documented business case with cross-functional stakeholders to articulate deal value in a consistent manner.
  • Draft and certify customer contracts.
  • Perform to a specified set of metrics and service levels.
  • Responsible for adherence to and compliance with policy and procedures.
  • Interact with internal stakeholders, including but not limited to Legal, Sales Operations, Sales Finance, Revenue Assurance, Business Units, Order Management, Credit and other functions.
  • Regularly communicate with your sales teams to ensure consistent application of process and policy.
  • Ensure that transactions adhere to firm internal revenue recognition policies and operational guidelines.
  • Prepare in-quarter deal status and communication to management.
  • Evaluate current processes and offer recommendations for areas of improvement.
Required Skills :
  • Bachelors in Finance or Accounting or equivalent experience
  • Proven experience in FP and A, Sales Finance, Sales Operations or Deal Desk.
  • Experience drafting and analyzing binding sales agreements.
  • Ability to work independently in a fast paced environment.
  • Demonstrated capability to build strong working relationships with internal stakeholders.
  • Experience in structuring multi-element contracts including subscriptions, licenses, services and support.
  • Proficient in software revenue recognition accounting, SOP 97-2 and related.
  • Strong communication, organizational and problem-solving skills.
  • Excellent oral and written communication skills
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . #LI-SH1
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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